Another Fawlty Towers branch in Europe. Here are the highlights:…read more
They did not honor the check-in time. We arrived early and were told to come back at 2pm for check-in. Room was still not ready and we were told to keep waiting. At 3pm (official check-in) time, the room was still not ready. Just chaos at front desk with clueless staff making poor explanations. Even when you snap at them they still don't react, it's like dealing with zombies.
The room was just filthy, the carpet was so dirty with stains just beyond cleaning and really the carpet should be completely replaced. It looks like the room has not been maintained since the late 80's. There is a part of the kitchenette that is not even painted and has no floor, just concrete floor and walls not painted, horrible. Felt like cooking in a parking garage.
No option to turn on heat in the room. The shower could not be angled properly and kept sliding down on the bar so I had to bend down and make myself into a four feet tall person. The pillows are so flat, imagine if you had used the same one pillow your entire life, that's how flat it was.
I don't think the room was ever properly cleaned during our three nights stay. Upon first entry I noticed a small brown stain on the toilet and left it to see if it would be cleaned the following day. I It was not cleaned during the duration of our stay. Yuck. Soap, shower gel and shampoo was never re-stocked. Maid left minimal toilet paper every time and enough towels for one person when clearly we were two people in the room. I'm starting to think this was intentional. Came home late one night and there was hardly any toilet paper, because they didn't put in a new roll. I I called front desk and ask them to send one up. The guy said no one is able to help at this time. I went down in person and asked for a roll and also a towel which was missing. Front desk said he doesn't have either a towel or a toilet paper roll and maid has left. This is supposedly a 4 star hotel and you can't even supply a roll of toilet paper?!? So he asks me: Hmm, toilet paper, do you need it right now??? Haha, that's a bit personal I think to myself. What am I supposed to say to that? Yea, I have a pressing situation coming on in say 5 minutes! He then tells me to wait for one hour while he tries to resolve the situation.
The following day towels are missing again, the front desk people don't even try to help, they just say "no I can't do anything". They have no sense of taking initiative to give customer service. I repeat, this is supposedly a 4 star hotel! Staff were completely miserable. There is nothing Executive about this hotel whatsoever.
Breakfast was pathetic with lumpy yoghurt because it was not chilled, terrible coffee and the most dry and lumped up scrambled eggs I have seen, no fluffiness there for sure. Front desk had advised to me that it was an American breakfast. I don't know why he chose to call it that. English maybe, but no waffles, so certainly not American. For the price, it was a rip off.