I lived here for almost three years, I can honestly say that the biggest issue with this complex isn't the apartments, it's the management.
There have been numerous reports of theft in my building, yet management's response has consistently been to tell residents to "file a police report" while refusing to install cameras in areas where theft continues to occur. My vehicle was even hit on the property, and because there were no cameras, there was no way to identify who did it. It's frustrating to see ongoing security concerns ignored while tenants are left to deal with the consequences.
The rent increases are another major issue. Every lease renewal seemed to come with an increase of $100-$300 despite no noticeable improvements to the property. On top of that, management seemed to find new ways to add charges and fees over time. At one point, they decided to change the locks throughout the complex and then passed that cost on to residents. Additional amenity fees and other charges were added despite tenants never requesting these changes. It felt like every renewal came with another excuse to charge more while providing the same level of service.
Cheryl and the management team were by far the most frustrating part of living here. Cheryl seemed to prefer in-person meetings whenever concerns were raised, but the moment you disagreed or had a different opinion, those conversations often became argumentative. It also felt like important discussions were intentionally kept off email, leaving little to no paper trail when issues later came into question. Conversations would be forgotten, information would get lost, and tenants were often left repeating themselves because management couldn't stay organized. Professional communication and record-keeping should not be this difficult.
As a military member, I was asked for my LES and income verification multiple times because the office couldn't keep track of documents that had already been provided. The lack of organization was honestly shocking. Having to repeatedly submit the same paperwork because management lost track of it was both frustrating and unprofessional.
The final straw was when we requested a one-day extension after our apartment was completely moved out because we could not checkout of our command on a Sunday. The apartment was empty, cleaned, and ready to be turned over. We weren't asking for a week or even a few extra days, just one day. Despite that, management refused to work with us or show any flexibility. After nearly three years as residents, the complete lack of understanding for military obligations was disappointing.
After we moved out, management attempted to charge us for a full carpet replacement, claiming there was "pet odor" throughout the apartment. When I requested proof or documentation supporting that claim, none was provided. We had lived there for nearly three years, cleaned the apartment before leaving, and yet were still presented with a significant charge based on an allegation that could not be substantiated. After I disputed the charge and requested supporting evidence, management ultimately returned our full security deposit. That experience only reinforced my concerns about how quickly tenants can be charged without clear documentation or proof.
The only reason this review isn't even worse is because of the maintenance staff. They were always professional, responsive, and hardworking. They consistently kept the property maintained and were often more helpful than the management office itself. They deserve recognition because they are the one bright spot in an otherwise frustrating experience.
Overall, after nearly three years of living here, I found this complex to be overpriced, poorly managed, disorganized, and unwilling to address ongoing security concerns. Between the repeated rent increases, added fees, lack of security, poor communication, questionable move-out charges, and unwillingness to work with military residents, I would strongly recommend looking elsewhere. The maintenance team deserves five stars, but management earns one. read more
