Don't buy your couch from Leather Sofa Company! You can almost copy and paste Kim C. Review to our situation. If you are going to sit on your couch, if you have pets, kids, or actually use your couch don't buy from this company, Buyers Beware! We looked at several couch companies and walked into the store at leather sofa company and after talking to Carl about how durable their leather was and would last a lifetime, which is also directly quoted from their commercials. So, we decided to design a custom couch from The Leather Sofa Company, after spending $8,900.00 on a beautiful custom couch that we were so happy with when we first got it. After a year it started wearing and peeling a little on one or two of the cushions then started getting really bad after two years. The peeling started to spread and is now on at least six of the cushions and is getting worse and worse, the couch looks like we've had it for at least 10 years. When we purchased the couch we also paid extra for the insurance so when we called to get it fixed we didn't think it would be a problem, Gary the General Manager said they had to send it to the tannery for testing to determine the root cause. They determined that it was friction from a cleaning agent. So, they weren't going to cover it. We have only used the cleaning that they provided us, but they didn't listen to us nor did they care, they just didn't want to pay to fix it. They are trying anything to try to get out of paying for it, Yeah we sat on the couch! They said we would have to pay to fix the couch and it was 6 of our 7 cushions that are damaged. We said that is unacceptable we paid a lot of money for this couch and extra for insurance! read more