Our experience with Learning Tree South started off wonderfully but quickly deteriorated into one of the most disappointing and frustrating situations we've faced as parents.
Our child began attending Learning Tree in April 2024, and at first, we were thrilled with the care he received. The previous administration, particularly Ms. Brenda, created a welcoming and supportive environment. The teachers were attentive, communicative, and genuinely invested in our child's well-being.
However, after Ms. Brenda's departure and new leadership under Cydney, the quality of care and communication declined drastically. We were never informed that our child was moved to a new classroom, despite multiple requests for confirmation. Communication from both teachers and administration became inconsistent, and Procare updates became infrequent.
One of the most alarming changes was the turnover of experienced teachers. Our child had wonderful teachers who were suddenly let go without notice to parents. In their place, the daycare hired what appeared to be younger, inexperienced staff who lacked the necessary skills to support young children. This transition had an immediate and negative impact on our child's behavior and well-being.
The last week we were there, we began receiving an excessive number of incident reports, yet, meaningful communication about our son's care was absent. On one occasion, I arrived to find him playing in the toilet unsupervised--not once, but twice, while his teacher offered no intervention. The lack of oversight and concern was appalling.
As the days went on, the environment worsened. Teachers stopped engaging with us, updates on our child's day became nonexistent, and the classroom atmosphere felt chaotic. The final straw came when our child was left without socks or shoes, and as I was reviewing yet another incident report, he ran out of the classroom completely unnoticed by staff. Instead of addressing this serious safety concern, an office manager casually admitted, "Yeah, he runs out of the room all the time, we can't keep him in there." The disregard for our child's safety was completely unacceptable.
When we raised our concerns, the administration denied having any staffing issues. However, after we submitted our two-week notice, we were suddenly told that staffing was in fact a problem. This dishonesty was infuriating, and by that point, we no longer felt safe leaving our son in their care.
Despite our decision to withdraw immediately due to safety concerns, Learning Tree still charged us for the final two weeks--an additional financial burden on top of the stress of urgently finding new childcare. After everything we experienced, corporate Learning Tree reached out to us via text, asking us to reconsider and try another location, Learning Tree Livonia North. We responded by email detailing everything that had happened at Learning Tree South. We have yet to receive any reply from corporate. It's clear that Learning Tree prioritizes profit over the well-being and safety of the children in their care.
We are deeply disappointed by the complete breakdown of care, communication, and professionalism at Learning Tree South. What was once a nurturing daycare turned into an unsafe and disorganized environment. We cannot in good conscience recommend this facility to other parents. read more
