We've been part of this childcare center for four years now, and I truly can't say enough wonderful…read morethings about the experience. From the leadership to the teachers, this place has been such a blessing for our family. First, I have to give a huge thank you to Courtney, the director. Since she took over, I have always felt heard, supported, and cared for. She leads with so much heart and compassion. When my mom was going through chemo and I needed extra flexibility with my daughters' schedules, Courtney was there for us without hesitation. She always made it a point to ask how my mom was doing--it meant the world to me. And then there are the teachers, who are truly some of my favorite people. Wendy and Caitlin in the infant room gave my girls the most loving start. Their warmth and care made it so easy to drop off my babies each day knowing they were in the best hands. Ms. Mary and Ms. Jenny always greeted my girls with the biggest smiles and morning hugs--it set such a positive tone for their day. Ms. Kameryn has been a favorite from the very beginning. The way she greets the girls each morning with genuine excitement and joy makes them light up. She's fun, caring, and truly meant to do this work. We've also loved the time we've had with Ms. Carrie and Ms. Rohini--their kindness and care do not go unnoticed. Ms. McKenzie is another favorite! She always makes it a point to say hello to the girls, and it's clear she truly loves what she does. Ms. Saher is so kind and gentle--and my girls adore when she does their hair (she's the best at braids!). Ms. Suzie, who makes the meals, deserves a special mention too. She's often the first one to greet the girls with a warm hug in the morning, and they absolutely adore her. On days when drop-off has been a little rough, she's been right there with a comforting smile and a snack to help turn things around. Mr. Robert is a gem of a human. Watching him interact with kids--especially when they're having tough moments--is nothing short of amazing. He has a gift for connecting with them on their level and helping them feel seen and understood. And finally, our GSRP teachers, Ms. Theresa and Ms. Crystal, have been incredible. My oldest comes home every day excited to share what she's learned and all the fun things they did together. This entire team has made such a lasting impact on our family. The love, patience, and joy they bring to their work every single day shine through in everything they do. We're so grateful to have found a place that truly feels like an extension of our family.

The management of this daycare cares more about the money than the children. We felt helpless that…read moreour concerns cannot go anywhere b/c we're dealing with a big corporate company behind this daycare, and the director never seemed to care about our concerns. 1.Tuition increases every 6 months: Our kid stayed with this place for about 17 months, and they increased tuition 3 times already. 2. This place is following strictly to the sick policy that child must stay home for at least 48 hours! (Note that most of the other daycares and schools only require 24 hour) And they falsely claimed our child was sick many times! We've suggested the director to let the corporate consider changing the policy to 24 hours, and the director told us he wanted to be cautious so he would stay with the rule. And the director refused to bring our suggestion to his leader. We would definitely want our kid to stay home if he is not feeling good or sick, but our kid was forced to be out at least twice a month while he was completely healthy, and this place didn't consider letting us come back based on any of doctor's note or test results. Here comes the worst part - after we gave our two week notice that our kid was leaving the place, the director called us the last Monday of the week and claiming our kid had pink eye, and the rule was to be away from school for at least 24 hour. When I picked up my kid, his eyes were not swollen or not even red. I took my son to the pediatrician immediately, and of course after the examination, the doctor wrote us a note saying our kid had no problem and could return the following day because he was all fine. I'm not sure what game the management was trying to play with us to keep our kid away from school, the director just uses the sick policy at his own advantage so the school can keep the kid count low and have fewer teachers on-site. We didn't feel our kid was welcome to the place since our kid got kicked out so many times while he was completely healthy (and we still paid the full tuition amount every week). 3. Our kid got hurt at this place twice and we didn't get contacted right away: The first incident happened during his first month at this place (when our kid was only 11 month old) we noticed a big bruise on his leg (it looked like someone squeezed his leg too hard while changing diaper) We didn't get any notification about this until we realized the purple bruise when our kid got home. We asked the director about the incident and he had no clue what happened. The 2nd time our kid got a deep scratch between his eyes. This happened because one of the teachers accidentally scratched our kid's face with a broom. This scratch almost went into his eye. We learned about the incident when we picked up our kid the end of the day, not immediately after this happened, and only the teacher apologized to us. When we asked the director about this, his response was "He won't have a scar so don't worry." And he didn't apologize or explain to us what happened. We understand accidents happen, but every time when the director told us to stay away from school for 48 hours because of illness they claimed our kid had, he always called us immediately and was very vocal and firm about following the company's policy, and when our kid got hurt by the teacher, the director did not seem to care. If we didn't reach out to him, he might never speak to us about this. How can the director be so dismissive about the kids' safety but care so much about following sick policy?

DO NOT recommend. If I could give a zero I would…read more.. I enrolled my daughter who was a about a year at KinderCare Silver Springs Northville and pulled her out of the center in about 3 months time. My daughter was injured at the facility and "no one knows what happened". As soon as I picked my daughter up from daycare instantaneously I knew something was wrong with her. Once I got her home I was able to calm her down and noticed she wasn't using her left arm and was in serious pain if you touched her hand/forearm. I had to take her to the emergency room to find out she had a dislocated elbow. Due to Covid, you get no updates, no one speaks to you about the wellbeing of your child. They simply pass your child through a door into the vestibule with no real information about your kid. Do I think someone injured purposely? No, I understand accidents happen. But either someone injured her and is lying OR they are not paying attention to the kids enough to notice she was injured. Either scenario is unacceptable. The Director of the facility ensured that she would call me to provide an update and it has been over three weeks and not a single word. When a child is injured on your watch you should be doing everything you can to find answers. The Director actually had the audacity to ask if my daughter was injured before school - when there are pictures of my daughter that day using her left arm on their online application. Pictures that they took! They didn't notice her fall, didn't notice if someone picked her up wrong, they didn't notice if she cried at anytime during the day to be concerned and they should have noticed. A kid doesn't get a dislocated elbow without it being known either by crying, screaming, babying their arm. She didn't even lift her arms up for me to pick her up at daycare and burst into tears as soon as we walked out of the door. How could they have NOT noticed her injury? The situation was handled in a very unprofessional manner and I have told all of my friends about this incident. They can't believe the Director has not taken this situation more serious and acted in an appropriate manner. I have to sit here and question what happened to my daughter. I have had to deal with her not wanting to use her arm, disrupted sleep from bein upset and being cautious of her elbow to ensure it isn't reinjured (which can happen more easily now that it has already occurred). I have talked to friends who have their kids enrolled at a neighboring facility and found out the person who last changed her diaper was sent to the Northville facility after having performance issues. Did she accidently do something? I have no idea and will never know due to the lack of communication and professionalism from this daycare.

So far so good, they haven't lost a kid, no damage and they even learn stuff to boot.read more

If I could give more than 5 stars I would. We started taking our son here when he was 1.5 and then…read moreafter our daughter was born she started going right around 8 months old. Everyone is so kind and welcoming. The teachers are exceptional and you can tell they truly care for you child as an individual. They keep the kids engaged and are always doing activities, art projects and even engage in water day during hot summer months. We looked at many different daycares around us, and could not find one that felt more like home than Tutor Time. We love it so much we make anywhere from a 30-40 min drive one way to get to and from Tutor time. You will not regret sending your children here.

We love ms. Tina and ms. Brittany. TT has been great for our family for several years!read more

Great quality childcare. Staff seem to like being there, seems like they have support from…read moremanagement. Safety measures are great. Most importantly, my kids love it. Only bummer is the cost. Wish there was a better discount for multiple children in program.

The teachers are not patient to the kids. my child was kicked and scratched by other kids in the…read moreschool and the teacher said she didn't see and didn't know what happened. there are too many children in the classroom so that the teacher in the classroom couldn't take care the children well. They just focus on the money no matter if it is reasonable charge or not. They can kick you out of the school check-in system anytime whenever they want. And no feedback for your complain. it is very poor management. It was nightmare experience at the school. Be careful to confirm all the information before you enroll your children. I won't recommend anyone for this school!

We enrolled our son Mason (2, almost 3) at this preschool in august of 2014. The tour went great,…read morewe thought everything was going to fit our schedule.. I'm an EMT and my husband is a full time firefighter. They said they would work with us however needed. Our first clue should have been his behavior. They told us that most kids during thier first experience in daycare act that way, but I still had a bad feeling. I started to do more research, but they checked out online well. This was Masons first daycare experience and he also has attention problems. We clearly told them this and told them I was worried he might not adjust perfectly at first, but again, they told me he would be ok. By September, things were out of control. They kept telling us that he needed help, that he wouldn't sit ( again, at this point he had just turned 3) and a pile of other things. He was terrified to get out of the car in the morning, completely not normal, and was darkly emotional after my afternoon arrival. Eventually they said he MUST be potty trained, or he wouldn't be able to continue at that school. We abided by thier wishes, this was something we were trying anyway, and then they put him in a new classroom for 3 year olds. Things just got worse. They wouldn't greet him in the morning, or even get up off thier chairs, they complained of him every afternoon. On top of that, he was on a new medication to help with the attention difficulties. We THOUROGHLY explained that his Dr. said he might be a little drowsy the first two weeks. They manager of the school said, don't worry! We can work through it. A week later I get a call from his "teacher" stating Mason is interrupting class because he gets too tired at lunch and it's bad for the class. Also, he had escaped out the back half door, that had "lost" the childproof knob. By the way, the back door past the half gate leads out to a back field with a road beyond it and the door has no alram , if a three year old child was to open it. I expressed my concern about that many times and it was never fixed. We decided right then and there to pull him. I only wish we had sooner, who knows what he absorbed mentally there. We took Mason to a phyciatrist after this to make sure that we were in fact not over thinking thier actions. The Phyciatrist group in Livonia said it was not the first time they had heard the same senario unfortunately. They said we did the right thing. Please, please pay attention to your child's behavior if you do go with this school. Mason was bit over 7 times in just two months, there were times when he had fecal matter still on his rear, and they talked about all of these downfalls and things they didn't like about him right in front of him. Children need a loving, nurturing environment in these developing years. In our experience, they treat each child like a object, not family. We just hope this reaches someone out there and makes a difference.

I absolutely love this place and cannot say enough about it! We enrolled twin 3.5 year old boys…read moreafter the birth of their baby brother. Prior to starting here, they had been at another facility that provided lunches for kids and was slightly closer to home. At the other place we had some bad experiences. So I was exceedingly cautious about starting here. However, the staff made sure the boys felt welcomed from the very start (at our tour)! They handle potty words and discipline in an immediate fashion without humiliating the child. One other boy bit my kid while they were playing but because the policy for discipline is not to punish but remove the kids and then have them talk it over, the boys are actually "best friends" now they tell me. (At our prior school, there was a boy who did the same and the kids told me he was told he may "have to go back to the baby room since he was acting like a baby" and to this day they still talk about how that child "will never come to our parties") The communication is great too. The first week they provide a written document of what happened during the day, which is very helpful. The nap schedule is posted right outside the door so you can see if your kid slept when you pick them up. And they send home any uneaten food so you know what your kid ate. They also seem to genuinely care for the children, telling us stories about how cute they are or funny things they said. As my boys get ready for public school, they keep telling me that they don't want to leave their current school. I'm so happy I found this place, and would highly recommend it!

My daughter went to this center before starting preschool and it was phenomenal! The teachers and…read moreall staff were very accommodating. If I had concerns they were addressed immediately. I loved watching her from the cameras at work! It made my day to see her having fun!

I've been with This Childtime location for 4 years and it's seen it's ups and downs with lots of…read moreleadership changes. However in the past 2 years we have seen strong leadership with Ms Sue and Ms Kayla. The communication and care their team provides is top notch and the reason we keep coming back. There are plenty of options for early child care in Canton, but the staff in place now are the best!

This facility is not well equipped to handle neurodivergent or 2e children. If your child has…read moredevelopmental delays or behavior issues, do not attend this school. Like other reviews state, the default solution for misbehavior is sending a student home. For working parents this is not always an option. When we chose this school for our child, we were told that his special needs were something they were able to handle. This was not our experience. Every slight misbehavior was a phone call home and a request to be picked up. This only reinforces the bad behavior and it continues. We provided extensive evaluations of our child from a psychologist and pediatrician and none of their recommendations were taken into consideration by the school or any leadership. As other families have stated, requests for more information about incidents were met with AI generated responses, canned responses, or no response at all. Requests for meetings with leadership went unanswered until I stated that we were seeking legal council. Our child was also unenrolled without warning after stating we had spoken to an attorney, which was clearly retaliatory. Please consider other options for your child

My daughter has been going here since she was 4 months. I love their hours from 7 am - 6 pm and the…read morefact that they provide breakfast, lunch, and 2 snacks. I love the diversity and care they provide. Their structure is very balanced as an early education center and not a daycare. My daughter loves her teachers and her school. I highly recommend Primrose!

My child has been enjoying going here. They allow us to view our kid as the day goes on and they…read morehave a an app that keeps us updated and allows the teachers to talk to us. That is the main reason we chose this place and are liking it so far.

If your kid does throw up they immediately call you to pick your kid ASAP. But if your kid gets…read morehurt at daycare they will not inform you on time, you come to know when you go for pick up at the end of the day. It happened several times with my son. Before sending this day care check their weekly rate. All tutor times follow same pricing. I used to pay weekly $282 for full days toddler program during December 2014 to June, 2015. The rate for the same program at another tutor time near to this branch was $259.