Wish I didn't have to give any stars! Buyers Beware at this local Oconomowoc store! The owner, who claims to be in business for over 20 years, doesn't seem to know much about fair pricing or good customer service. I purchased $100 worth of cleaning supplies and products including a Bona Hardwood Floor Cleaning Kit. The Kleen It Shoppe sells this for $34.99. Competitors sell the exact same item for $19.99 or less! The owner also charges $4 more per bottle for the Bona floor cleaners than the competitors. I bought the exact same item at Bed Bath and Beyond and then went to The Kleen It Shoppe to return the $34.99 floor cleaner kit. The owner only wanted to give me back $25 since I "opened the package." Yes, I opened the package but never used the products, and the entire box was intact except the top. What is so upsetting is that I wouldn't back down on my request of a full refund and the owner argued and laughed at me for 15 min and didn't understand why I expected to get a full refund. He said "my customers would never pay full price for a product that has been opened so I won't be able to resell this." The product itself is BRAND NEW!! The top of the box just needed to be taped!!! The owner repeatedly argued with me and laughed at me because I expected a full refund, and I felt him wanting to refund me $25 was completely unfair. In the end I got my $35 refund after I told the owner I would never do business at his store again and tell all my family and friends about my negative experience there. When he layed my $35 refund on the counter he said to me, now you got what you want, there better not be any negative reviews of my store.
The 1st thing I did after leaving The Kleen It Shoppe was write this review. I love Oconomowoc and love to shop and support local stores, but please be aware of price gouging and poor customer service at The Kleen It Shoppe. read more