Mike is such a sweetheart. He surpassed my expectations. I am so happy with the work he did to fix…read moremy ring. Highest quality of work. He cares about his work and it shows. I could not recommend Mike more. I will be back!

10/10 recommend! Great customer service, unbeatable prices, and outstanding work! Came here to get…read moremy engagement ring sized down & im so happy I did! After being turned down from multiple places Mike was able to size my ring down & give me a great price as well! I highly highly recommend Mike for all your jewelry needs! He isn't money hungry like a lot of places and made me feel very welcomed from the moment I walked through the doors.

My family has been going to Sullivan's S&S for as long as I can remember. In fact, my dad actually…read morepurchased my mom's engagement ring here. If service with a smile was ever exemplified by one place, Sullivan's S&S would be it. The staff is incredibly knowledgeable and the selection is awesome. I couldn't imagine buying jewelry anywhere else.

Visited store to see gentleman to evaluate my estate jewelry for re-sale. Was met by two women and…read moretold he was not in. The ladies looked though the glass top of my jewelry case for a few Seconds at over 250 different pieces of jewelry inside and made the quick analysis. "This is all promotional grade and he won't accept". Never did they raise the lid and look at individual pieces. I was so Humiliated. Very loud comments and people in store! Staff should be more polite to clients. I was snubbed and rudely treated. Another jewelry store enjoyed looking at my pieces and a deal was made!

Great hidden permanent jewelry spot. Terry just moved suites and is working on something BIGGER and…read moreBETTER. She is the sweetest lady and makes the time while getting your permanent jewelry done FLY BY. I felt very comfortable asking questions and relaying preferences. Great options for permanent jewelry. Be aware of her new address!

From the owner: Be The Spark That Lights Up The Room Our Permanent Jewelry…read moreis a chain that our jeweler custom fits and welds closed. Because the bracelet is welded closed, it doesn’t have a clasp, creating a seamless piece of permanent! The process is painless, easy and fun! We are Brevard County's original permanent jeweler.

Sullivan's is amazing. We will absolutely be back. They listened to us and what we wanted, and we…read morecouldn't be happier with the end result!

Had an amazing experience from start to finish working with Staci on a custom wedding band for my…read morehusband. He loves the ring and was impressed with the quality of the diamonds. Staci is exceptionally knowledgeable and easy to work with. Can't recommend her and Sullivan's jewelers enough!

Family owned business Jack and his wife are very nice…read morepeople So friendly I know him and his wife long time ago When I was worked for Tokyo steakhouse in cocoa beach If you come to Merritt lsland Please check this store Fair Priced Friendly service By the way I don't receive any money from them Just sharing my experiences with everyone

Super friendly service from Angie. She takes time to know what you want and follows up via text and…read morecall. And the work is exquisite.

Although I ended up going somewhere else to have my watch batteries changed, this was a good…read moreexperience. There were plenty of sale people, so I did not have to wait at all. The man I talked to seemed friendly and took his time talking with me. So many associates rush customers this time of year. He did fix one problem I had for free; I had inserted the battery incorrectly. He showed me the proper way. He also looked at another watch I had, and pointed out there was a small plastic piece missing. He demonstrated what the piece did and why it was so important. He told me he couldn't fix that one unless I brought the piece in. I had two other watches (yes 4 total) that just needed batteries changed. I don't know if the batteries were more expensive, or their prices are higher because of their staffing & classy booth. I was quoted $18 per watch, but given the assurance they would be ready quickly. I told him I really appreciated his help and educational tips, but that I would be looking elsewhere to have the batteries changed. He was fine with that, not at all snotty or rude. So he basically flipped a battery for free, pointed out a missing thing on another watch, and gave me estimates for the other two. It is exceptional to get this level of service before committing to a purchase. They seemed very professional. This man was obviously an expert. I would return to at least get estimates on repairs before I went elsewhere. Their counters were clean and well-lit.

I brought my necklace in for repair on Saturday and was told it could be fixed that day if I waited…read moreabout 40 minutes. Since it was already around 5 PM and I had to leave for work, I was told to come back Tuesday, since they would be closed Sunday and Monday, and it would be ready for pickup. When I returned Tuesday, the necklace was not ready. More disappointing was the attitude of the employee working. Instead of explaining the delay, she responded very dismissively with, "But did I call you? No. So it's not ready," and acted as though I shouldn't have expected it to be ready without receiving a call. I was following the instructions I was given on Saturday. I completely understand that delays happen, but there was no reason to speak to me so rudely or make me feel like I had done something wrong by returning when I was told to. At this point, I'm also uncomfortable that my necklace is still in their possession given how poorly this was handled. Very disappointing customer service experience and I hope management addresses communication between employees and how customers are spoken to.

This was my first time visiting this local jewelry shop, and I was very impressed. I came in to…read morehave my watch batteries replaced, and the owner, a kind and professional lady named Carol, did it very quickly. The price was also quite reasonable. I recently saw a negative review supposedly written from google review by a so-called doctor, who harshly criticized the shop for offering a low price for gold. It's shameful for someone with such a background to use his voice to curse a small business owner who is simply trying to earn a living. Is it really appropriate to make such hurtful statements? From my understanding of the jewelry market, buyback prices are typically lower than the market rate due to various costs. I simply asked about the buyback price for a ring and was offered around 20% of the original price, which is completely normal in the industry. Carol runs this shop by herself, and she deserves support, not disparagement. The atmosphere is warm and welcoming, and there's even an adorable, chubby dog that made my visit even more pleasant. Based on my experience, I highly recommend this store for its honest service and fair pricing! I also wish them continued success in her business!

Carol is a long time professional jeweler. You can trust her with your repairs and sizings and she…read morealso has several beautiful pieces for sale. Highly recommended!

Great people. They do a wonderful job with watches. Prices very fair. Watch repair person is very…read moretalented.

I've been a customer of this business for approximately four years. I originally purchased a chain…read morehere and have returned periodically for cleanings and polishing. Over the past year, however, getting service has become increasingly difficult. I was only able to have the chain cleaned about twice and fully polished twice, despite multiple attempts, because I was consistently told there were no available time slots and that the wait was around two weeks. On or around December 9, I stopped in again to ask about having the chain cleaned. I was told once more that the wait would be two weeks. I then asked whether there was an option to pay extra for faster service, as many businesses offer express or priority options. This was simply an attempt to find a solution after repeated delays. The response I received felt dismissive, and I was told that faster service would require stopping work for other customers. I left without issue and was not refused service at that time. Based on that ongoing experience, I posted my initial review. On Friday, December 13, I returned to the store hoping to address the situation professionally and see if my concerns could be resolved in person. When I entered, the front desk employee immediately identified me as the person who had left the negative review. There was no attempt to discuss my concerns or work toward a resolution. The interaction escalated quickly. My review was referenced aloud, voices were raised, and I was repeatedly told to leave the store using profanity. One of the men behind the counter stood up and shouted at me while directing me to leave. Although there was no physical contact, the behavior felt intimidating and unprofessional. At no point did I raise my voice, use profanity, or threaten anyone. I chose to leave to avoid further escalation. For clarity, I was not refused service prior to leaving a review. I had been a paying customer for years. The refusal of service and hostile interaction occurred only after my review was identified. This update reflects my firsthand experience as a long-term customer and is shared for transparency so others can understand how feedback was handled in my case. Additional context to my previous update: When I returned to the store, both the front desk employee and a jewelry staff member immediately identified me as the person who had left a Google review. That recognition happened as soon as I entered, before I had said anything. Instead of attempting to address my concerns or resolve the situation professionally, the interaction escalated. Voices were raised, profanity was used, and I was told to "get the f*** out." One of the jewelry staff members stood up and shouted at me while directing me to leave. The front desk employee also participated in the confrontation. Although no physical contact occurred, the behavior from both individuals made me feel uncomfortable and unwelcome. I remained calm, did not raise my voice, and chose to leave to avoid further escalation. This update is shared only to accurately document how feedback was handled in person.

To 4 watches in for new batteries and was surprised at how easy it was. Usually places take hours…read moreif not days but this place provides fast friendly service

Have never left a review anywhere before. Went it with a pair of hoops that needed to be fixed and…read moreit took them about 10 minutes and they did it free of charge. I had taken them somewhere else and they said it would take 6 weeks and were trying to charge me $75. This place is AMAZING and they are so so kind!

Beautiful store! Great products, friendly atmosphere. One of the nicest stores in all of Florida …read more Very helpful staff,

This is my family's go to for all things jewelry. If you want an amazing experience from the…read moreoverall aesthetics of the building, to the exceptional service by everyone there, then this is where you need to go. Andrew and Annabelle have both personally helped my family and I create beautiful pieces, as well as size heirloom jewelry to pass on. This establishment is what everyone dreams of when they think of a jeweler.