Absolutely fantastic service and people . Very compassionate run business that handle your jewelry…read morewith care and consideration. And are more than fair priced. Would highly recommend this place before anywhere . I would pay more , that's how good the service and how nice these staff are .

I've been a customer of this business for approximately four years. I originally purchased a chain…read morehere and have returned periodically for cleanings and polishing. Over the past year, however, getting service has become increasingly difficult. I was only able to have the chain cleaned about twice and fully polished twice, despite multiple attempts, because I was consistently told there were no available time slots and that the wait was around two weeks. On or around December 9, I stopped in again to ask about having the chain cleaned. I was told once more that the wait would be two weeks. I then asked whether there was an option to pay extra for faster service, as many businesses offer express or priority options. This was simply an attempt to find a solution after repeated delays. The response I received felt dismissive, and I was told that faster service would require stopping work for other customers. I left without issue and was not refused service at that time. Based on that ongoing experience, I posted my initial review. On Friday, December 13, I returned to the store hoping to address the situation professionally and see if my concerns could be resolved in person. When I entered, the front desk employee immediately identified me as the person who had left the negative review. There was no attempt to discuss my concerns or work toward a resolution. The interaction escalated quickly. My review was referenced aloud, voices were raised, and I was repeatedly told to leave the store using profanity. One of the men behind the counter stood up and shouted at me while directing me to leave. Although there was no physical contact, the behavior felt intimidating and unprofessional. At no point did I raise my voice, use profanity, or threaten anyone. I chose to leave to avoid further escalation. For clarity, I was not refused service prior to leaving a review. I had been a paying customer for years. The refusal of service and hostile interaction occurred only after my review was identified. This update reflects my firsthand experience as a long-term customer and is shared for transparency so others can understand how feedback was handled in my case. Additional context to my previous update: When I returned to the store, both the front desk employee and a jewelry staff member immediately identified me as the person who had left a Google review. That recognition happened as soon as I entered, before I had said anything. Instead of attempting to address my concerns or resolve the situation professionally, the interaction escalated. Voices were raised, profanity was used, and I was told to "get the f*** out." One of the jewelry staff members stood up and shouted at me while directing me to leave. The front desk employee also participated in the confrontation. Although no physical contact occurred, the behavior from both individuals made me feel uncomfortable and unwelcome. I remained calm, did not raise my voice, and chose to leave to avoid further escalation. This update is shared only to accurately document how feedback was handled in person.

Very nice and helpful, Jesse was honest when he couldn't help me and directed me to an horologist…read morethat could- 11/10 service

I've made several purchases at the store. It is a well run business. It's family owned and family…read morerun. I've had a lot of repairs completed by them as well. Everything is excellent here.

Great watch battery replacement -discovered prior shop installed incorrect battery. Appreciated…read morethat Eric looked up correct battery vs just installing what was there. Will be back!

I stopped by to see what he had in stock. I had armed myself with enough knowledge to be dangerous…read more, but I had seen some items elsewhere that interested me. He sent me to his website that had an impressive selection of jewelry. I picked the setting, cut of stone, the clarity, and color. The price was unbeatable. Beats the pants off big box stores.

Visited store to see gentleman to evaluate my estate jewelry for re-sale. Was met by two women and…read moretold he was not in. The ladies looked though the glass top of my jewelry case for a few Seconds at over 250 different pieces of jewelry inside and made the quick analysis. "This is all promotional grade and he won't accept". Never did they raise the lid and look at individual pieces. I was so Humiliated. Very loud comments and people in store! Staff should be more polite to clients. I was snubbed and rudely treated. Another jewelry store enjoyed looking at my pieces and a deal was made!

This is my beautiful engagement ring from Sullivan's. My fiancé went on and on about how wonderful…read moreand the team was when he was designing it. I couldn't be happier. Thank you for making our dreams reality!

Received the best offer for my jewelry from Chester's Gold than any other dealer in Titusville.read more

I love this place! Mike fixed my automatic watch in like 30 seconds with very honest and fair…read morepricing. There's a lot of really neat collectables and interesting memorabilia. You could spend a half our there just looking around. I'll be back here for any future repairs or jewelry needs.

These folks are great! Two watches serviced there & both were 'spot-on'!…read more I feel fortunate that I have this fantastic service capability so close to home!

I can't say enough about this business! I called to make an appointment to drop off my Rolex for…read moreservice. I figured it would be sometime in the future, but she told me that I could bring it right then. It was almost their closing time, and she told me that they would wait for me to get there. I arrived right at closing and dropped off my watch, they were extremely friendly and explained the pricing, which I found reasonable. To my surprise, I received an email two hours later, hours after they closed, explaining that my watch had several aftermarket parts that I was unaware of. When I picked it up, they explained in great detail all the issues they found, which prevented them from working on it. I called the dealer I bought it from, and they gave me a replacement watch, fortunately. I would have never known the issues with my watch and had the opportunity to exchange it, if not for Southeastern Service Center. To top it off, they didn't even charge me. There are still great people, and great businesses, in this world. This is absolutely one of them!!

I've been to Randy for at least five years for regular service of batter in my watches (expensive…read moreSwiss) and for speciality work (which he farms out) such an old pocket watches. The work has been properly and at a very fair price. I frequented him at his former location several years ago on Wickham Road. I've also had work done at a kiosk in the Melbourne Mall. The work is very good, but they are not bashful with price. I feel badly for the person whose interior of a new watch was messed up. I would agree that Randy is not much of a people person and can't apologize. We can only relate our own experiences, and if one is bad, then it's bad. I would not recommend, however, staying away from him based on the experience of others.

Great service and friendly technician. I will not hesitate to use this business again. Nice…read moreinventory too

My 30th anniversary this year and I was looking to upgrade my wedding ring. Rebecca provided an…read moreabsolutely first-class experience with patience, expertise and professionalism. They even had some lab diamonds ordered to show me what I could do with a bigger diamond. The results were amazing with a digital 3D rendering from the designer in NY. End result is that I have the most beautiful wedding ring and I used my original stones! Love this place and will be a customer for a lifetime!

I will never return to Genna Jewelers after the rude treatment from the older woman I received…read moretoday. I will never buy anything from that store again or recommend them ever again. I have been having jewelry made for the last few years with stones I purchased. I always worked with the designers in NYC and NJ, so I decided to give a local business a try at getting my business that can be quite lucrative over time. I went in to get an estimate to have some earrings made and the salesclerk must have gotten insulted when I asking if the designer was in to give me a quote. She said she was giving me the quote, which was overpriced because I saw what the gold baskets cost for the size of my stones in the book she looked up. When she wrote up the prices, I told her flat out it was way too much. I brought in pieces that I had made recently in NJ, with a lot of weight in the gold ring, pendant, and earrings. I told her what I paid for each piece which was at least 40% less than what she wanted to charge! She told me I should go back to NJ and have them made there. THEN she had the nerve to complain to another clerk behind the counter that she "practiced restrained patience" with me. WOW! Great customer service! She should have waited until I was out of earshot or left the store before she complained. She should consider retiring or not be front facing with customers, she is not good for business. Well, I'm the one that wasted my time and energy trying to give them my business. So now, she has a negative review that will remain on the internet for all to see. P.S. I have never left a negative review before for any type of business, but she definitely deserves this one. Try any other jeweler in the Melbourne, Rockledge area, this one is not worth spending your money at.