The staff was very friendly and professional. I took my watch in to get a battery and the service was lighting fast. I would highly recommend. read more

Should've known by the reviews. Don't get me wrong. Everyone was nice and very helpful, dog is cute. However I should have known when she wouldn't answer my question about pricing. Considering the cost of my wedding band was a little less than $300 and the cost to replace the two diamonds that had fallen out and they had to rebuild 4 prongs for $192 it felt a bit of a robbery. read more

Excellent knowledge and very helpful advice as I was helping a friend sell some estate jewelry. They were honest about weight of silver gold and paid very fair for each. A great 3 generations of family that care about Fallbrook and building long term relationships with their customers. read more

I never posted my review because I wanted to ensure I actually wanted to post it. It's been a year since I got my ring "repaired" with this business. Seems like the male owner of the company is a "joy" to work with. I had to screenshot my review because it didn't let me type all of it out. To this day, I am still heartbroken that my ring does not look the same. I did not feel valued working with this group of people. I cried while I drove home this day. I highly recommend that you find a different place to buy or have your jewelry repaired. read more

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Had my ring sized down 3 sizes and it came out fitting beautifully and was done quickly.

My daughter needed her Grandpa's ring fixed. I brought it into the store and the staff was confident that they could help. To my surprise it was done in one hour! It looked like new. The price couldn't have been more reasonable. This store has the most beautiful jewelry and I will go back again and again! read more

excellent service - fast turnaround - my two rings were bent really bad and i had lost hope that they could be straightened out but they were - thanks read more

The Jewelry Connection did a phenomenal job re-plating my wife's worn wedding ring. It came out looking as good as brand new and for a reasonable price and timely. Thanks for the great job, it's nice to have such professionalism in our small town. read more

At the jewelry connection, the service depends on who is waiting on you!! I had an earring post fixed, they had to be sent back a second time because the jeweler did not do it properly. Then a hole was made in the earring metal! I let them know, but I would not take my jewelry back there. read more

I will never give them my business again and if you value your jewelry I would recommend you never go to jewelry connection. They are extremely unprofessional and rude. I brought my wedding band into them to get fix and resized. I asked them if they would be able to do the work, the lady I talked to was rude and snarky. I explained what I needed done and told them what the ring should look like. They told me they could get it done and the next day after I dropped it off told me the ring was completely flattened out. (Mind you the ring is a soft V shape to fit the main ring PERFECTLY) they asked me to send them a photo of what the ring should look like since they flattened it so I did. When I went to pick it up the ring was no longer a circle, it had dents everywhere, the front of the ring was completely bent out of shape and the stones were no longer lying flat. I told them that the ring looks bad and I'm not happy with it and they told me there was nothing they could do unless they completely took the ring apart and even then the rings would not sit nicely together (even though thats how they should be). I told them I wasn't going to pay them to ruin my ring more and the lady who was snarky to me the first time told me that I should just take the ring as it is and learn to live with it cause it's a cheap ring anyway. I came back later to tell them I needed a refund for my ring because the work they did was not good and my ring looks worse than before. The man who I was dealing with was very rude telling me that there's nothing they could do since the ring had to be flattened out to fix it anyway. I told them they should have explained that to me when I dropped it off before they did any work and I wouldn't have left it. I showed him how messed up my ring was and he took it from me and started to try and "fix it" by hitting it on the resizer. I told him not to touch my ring anymore and took it back and he proceeded to get mad at me for taking it back after I explained that I don't want them touching it since they already left looking absolutely horrible. This was a horrible experience and I hope no one takes their jewelry to them, they are extremely unprofessional. read more

I always shop here, and have a great relationship with Jamie, the owner. When he gets special stuff in that he knows I may like, he puts it back for me and lets me know. Also, his repair guy, Rockie, can do ANYTHING! He has rebuilt my wedding ring for me, in addition to making a ring from scratch that I found in Jamie's inventory but it was in white gold which I do not wear. I offered to buy the ring if Rockie could remake it for me in yellow gold. He did, and it came out fabulous!! Jamie is also not above giving me a good deal once in a while, and I have always found him a great person to deal with. read more

When you are in need for jewelry repair in Fallbrook - the Jewelry Connection will not disappoint. They are friendly, personable, knowledgeable, and stand behind their work and craftsmanship. Give them a try - you will be pleased! read more

bad joo joo from these two- I'm sometimes identified as a person of color and this may be why - not sure. Punk rock lady very - i dont know what word is - rude - arrogant - haughty- and dude appraised my extremely expensive diamond ring for 200.00 - ha! crooks. sketch. COOL store - but they creep me out and i won't be back. - Conscious consumerism is real and these two know nothing about it. read more

Horrible experience. I had my wedding band sized up to a half size bigger. I came to pick it up, the jeweler took it upon himself to change the look of my ring!!!!! It is an 18k gold flat ring, pipe style satin finish - to a dome edge and glossy look!!!!!! He curved the edges, my heart sunk when it saw it, I was in distress belief. I asked him why did he do that?? he didn't know what to say he said well I have lots of work and I follow what the receipt says, I said it doesn't say change the look of my ring, just size up a half size! I was so sad, I spent a lot of money on it and he ruined it. I came the next day to pick it up and the jeweler said he will correct it... by the way they have to shave off more gold off the ring which thins it, to get it where it was somewhat...Jamie was very very rude about it, I told how unhappy I was he said this is America go where you want, (He doesn't care about you as a person). I said I didn't feel it worth paying for an unprofessional work and ruining my ring even though trying to correct it, it doesn't look the same anymore. He got mad yelled tried to grab the ring out of my had and saying we did work pay me!!! I pay for this craftsman, this building! he insulted me by cussing at me all the while I'm with my wife. We stayed calm the whole time. Don't ever come here to this place! Unprofessional in every way!! read more

My wife purchased a beautiful bracelet in Italy. It required an adjustment for a correct fit. The people at the Jewelry Connection took the bracelet, fixed it to fit and had it ready in a few days. Great service and outstanding work. Friendly folks who take pride in their profession. Oh yeah - they have batteries for your watches. Great local resource. read more

Me and my husband had always wanted to go check this place out, and finally got to this last weekend on November 27th. It was my birthday, and my husband wanted to buy me something. So we walked the st. Fair, as well as checked out what they had here. We were their for a good 10 minutes or more, and not one person asked us if they could help us or anything. Well guess their loss because even though they seemed to assume my husband maybe couldn't afford anything they should've asked. Not the first busines we've been to with this treatment. Happens often with my husband being mexican and me Caucasian. When this happens we never go back. Don't want to have good customer service then we will take our business elsewhere. Very disappointed read more

It will never cease to amaze me, the talent we have right here in Fallbrook. I often find the most talented artisans here in town, and that would also include The Jewelery Connection. Their work is superb, reasonably priced, and very special. I walked in their door the first time for some design work, explained what I was looking to do, and they NAILED IT! Incredibly creative, top notch workmanship, and timely completion, right here in my own backyard. What more could one ask for? read more

I got their information from a Fallbrook local and thought I'd check them out. My wedding ring had to be cut off my finger because of arthritis and I needed someone to fix it and I now needed it adjustable. They did a outstanding job of not only fixing it but they MADE a part that will allow my ring to open up and come off (for cleaning, etc) I am very satisfied !! I will definitely refer others there and use this shop for any future needs we have. read more

I couldn't be more pleased with the service I received! Jaime the owner was honest, straight forward and offered some great insight. I highly recommend the jewelry connection! read more

I was really in a fix. I lost a very tiny screw from a Swiss made sewing machine attachment. It was suggested at Hank's that I try a jeweler. Inwardly, I was rolling my eyes but took it to Jewelry Connection and Jamie had the correct ity bitty part. Voila, fixed! read more

This jewelry shop looked like it had the potential to be a great place to find vintage pieces and a nice local shop to get rings sized, watch batteries and any other jewelry fixing needs one might have. The unfortunate part is that I wasn't able to see if this store was capable of any of this. When my wife and I walked in there was a man vacuuming who didn't look up to see us and then a woman who glanced up at us and said nothing. I thought maybe they had a cleaning emergency and decided to browse more with my wife to give them a chance to be welcoming. Another couple (young) walked in and they ignored them as well. At one point with her back to us the women said something, maybe to us, but it was unintelligible. The woman stared hard at us a couple of times, still saying nothing and not approaching us even an inch. Then an older heterosexual couple walked in. The woman immediately walked across the store to greet them. The man soon joined her. My wife and i were left with no help. We wanted to actually purchase something and get an estimate to fix the prongs in her current ring. The younger couple was also ignored. My only thought is that these two older store owners are both homophobic and uninterested in helping customers who don't look like they have money to spend. I was disgusted by these people. Be homophobic on your own personal time, but when you have a store leave that shit at home. I plan on walking in this place another time to tell this lady to her face what a horrible store owner she is. read more

These guys are awesome! I occasionally have a problem with my silver ring breaking and they completely fixed it for me. Very friendly and nice people. They also fixed my watches! :) read more

We bought several item from them but never again. First day of hot summer nights, wife goes into store and gets no help. Finally a lady helps her but is then told we close at 7 pm and told my wife she has to leave. WTF. Your doors are OPENED!!!! If you are going to close at 7 pm. LOCK YOUR DOORS AND PUT THE STUPID CLOSE SIGN UP. No worries we won't be buying anything from you guys again. We will make sure our friends and family know how you treat locals. read more

My daughter was visiting from Boston and, to celebrate a recent bonus from her employer, we decided to purchase a nice vintage watch from this store. It cost approximately $280. It was purchased on April 14, 2016. After she returned to Boston, and wearing it for 2 days, the crystal and hands fell off. Because she was now in Boston, she found a local place (Sears jewelry repair) that would fix it for $35. So, she decided to pay that herself since it seemed like a reasonable cost and wouldn't need to involve the Jewelry Connection. After getting the watch back, the hands were not aligned correctly. She returned to Sears Jewelry again to get the hands realigned. When it was returned, it would not wind and would no longer keep time (not ticking). My daughter mailed the watch back to me, here in Fallbrook, and said she'd given up on getting it to work (and would like to get a refund, or store credit). I went into the store on June 17th, 2016, explained what had happened. I spoke to the jeweler (and I assume the owner, Jamie) and he said I had exceeded the 30 day return policy. He also suggested that my daughter likely damaged it while wearing it. He finally emphasized that "he wouldn't touch it after somebody else had touched it". As someone who has worked in the Fallbrook area for quite some time, and now lives here, this cold, indifferent, callous response to this situation isn't something I have encountered with the other businesses in this community. There was no offer of store credit, no willingness to try to fix it, or "make good" in any fashion. No sympathy, and just not nice overall. My advice is to exercise a healthy dose of "Caveat emptor" if you do make a purchase from this proprietor, as there is no recourse or exceptions granted once you exceed the 30 day return policy. read more

Amazing service and prices! I was shopping for an engagement ring and thought a local place would be expensive, boy was I wrong! Robbins brothers wanted a ridiculous amount for a ring and then I found out it didn't include the stone! The other jewelry store chains were very expensive and insisted I use all of the money I had saved for a ring as a down payment and finance the rest. After explaining multiple times that I didn't want to finance they wouldn't take no for an answer. I decided to give the Jewelry Connection a go and I am so glad I did. I explained exactly what I wanted, Jamie opened a book and pointed the perfect ring. He had the stone in stock and ordered the setting. He called me as soon as it arrived and I had the chance to look at it before the stone was set. The ring is perfect! I got the size a little wrong.. But Jamie re sized it for me in one day and that of course kept my bride to be happy! I will be back soon to have a custom band made! read more

Love this place. The value is excellent, Jamie and Kathy are friendly and knowledgeable. I've bought multiple pieces from them. They're my favorite little jewelry and consignment shop. The quality vs price point simply can not be beat. read more

I have been in the store several times, and have always been happy with the service. I have bought several unusual pieces, one of which I constantly get complements on. People have also tried to buy it from me ( I Will NOT part with it!). read more

Great service!!! Went into the store late in the day and I'm sure the owner wanted to close, but she stayed open for us and was very courteous. Even with my two kids in tow! She was kind to them and helpful with our choices. Best part was that there was NO pressure to buy. Highly recommend this store. read more

This little ma and pa store was a place I used to really like going to. It has some unique pieces and in my spare time when I was in the area I would go in and spend several hundred dollars but not ANY more. I spent approx $600 one day and put it on layaway. Paid it off in 4-5 months. One of the necklaces I bought did not fit the way I liked so the nice lady Carolyn agreed to have the jeweler repair it. She even put it on the invoice. Very nice of her. Unfortunately, they are not open on Sunday and Sunday is the only day I am in Fallbrook. It took me several months to pick up my items. When I got there it was not fixed so I showed them where it needed to be fixed and that I would pick it up in a few weeks. Well it took me another month to get back there. No big deal right??? The jewelry was paid for. Is storage an issue??? When I went back I was not happy with the way it was done so I tried it on and they were just so rude about it. The owner, OWNER of the store gave me a look of pure disgust when I told him to take a few more loops out so it would fit nice on my neck. He said he was sick of looking at this jewelry and that no where did it say it was supposed to be fixed for free. EXCUSE ME!!! I spent $600 that day, whether it was cash or layaway, and the lady who helped me was nice enough to give me a repair and YOU have the audacity to call me a liar and cheapskate??? I asked him how much was the repair that I would pay , just to prove it wasnt the money it was the principle and he finally calmed down. He never really apologized for their rudeness and I felt like I was being discriminated against. This conduct especially from the owner is really bad business. Fallbrook is a small town. I will tell everyone I know about how bad of an experience I had and it will make a difference. I have never done a review good or bad and I felt I just had to warn people about the business practice at this place. Shame on you!! Wish I could have given NO STARS!! read more

The woman with long blond hair was probably the rudest person I have ever dealt with in a jewelry store. My mother in law was interested in a necklace today ( I was going to buy it for her) and she bardered for 15.00 off a 250.00 necklace and I asked if they offered a military discount? She looked at me and rolled her eyes and said a discount is a discount and looked away from me.. Oh, and as she was eating.. Real professional.. I simply said nothing in return and strolled out. I will never go back again:| read more

DO NOT GO HERE unless you want to be made to feel that you are taking up the owner, James', time; your priceless family heirlooms are worth nothing more than scrap and be paid 1/5 the value. I was offered $325 for 1/3 ct. diamond stud earrings valued at $1500. It was my understanding items were sold as estate items. I had no idea they would go to the refinery for melting. ASK! Check first and go consignment. I didn't notice consignment in the ad since I was referred by a reputable jeweler. read more

I love the jewelry connection . I bought a pre owned ring and got a great deal on it . They fix all my watches for me and they are very nice. They also have really nice jewelry. great store. read more

Went in today as I had 2 pair of gold earings that I wanted to do an exhange for a new pair. Man behind the desk was not very pleasant. He appraised my earings and send me to a lady who kept opening the cabinet and closing it instead of bringing earings to the counter for me to see. They had NADA .Not even the book they brought out. Old stuff, So went to Fallbrook Jeweler. Viva La Differnce. Good price for my earings and he searched for just the right earings for me. New ones to be ordered. Great price , great service!!! read more