Unfortunate experience here. This was my/our favorite store after recently moving to the area following military retirement. The prices are higher than we like, so we purchased on various dates as we could, and spent a considerable amount to help furnish our home as military movers had lost or broken many of our goods. I purchased curtains, and returned some as they didn't match our decor. Always ironed them and neatly re-packaged them before returning. We thought we were great customers, and enjoyed looking through the store. Just before Christmas (December 19th), my husband and I went in to return two curtains, purchase different ones, along with a few other items, and ordered two bear lamps we really liked. A bit expensive, but we really liked them. Upon return from visiting family for Christmas, we had a letter from "The Jelly Cupboard", and at first, thought it was a Christmas card. We were stunned to open it and find a typed letter from "Joanne Harris, owner" stating we owed $22.00, and needed to pay this before we could have the lamps when they came in. This was no error of ours, but an error on the owner for calculating the return wrong. She credited us for the wrong curtains, but we didn't know that as we were not sure which prices were for which curtains. It was her error, not ours, so sending a letter stating we owed $22.00 was odd to us after the transaction was done. We had received a military discount in the past when there, but did not get a discount on this larger purchase so the $22.00 would have been less than the 10% discount we had received in the past. We went back to the store and returned most items we purchased and cancelled the lamp orders given we felt uncomfortable with the letter we received. While returning the curtains, I was stunned, once again, to learn that the woman who we thought was a sweet part time worker there with little say in prices or products was actually the owner who was now being rude. We felt deceived by this behavior. She became defensive and rather "mean" when I relayed that was the worst letter we had ever received from a store. She rudely asked where the packaging was for the curtains I was returning, and I had to remind her that she took the curtains off the front window and they never were given to us with packaging. She rudely stated we OWED her $22.00. I relayed that it was her error, and if we owed $22.00 for a mistake she made we would pay for it, but coming at us AFTER the transaction was done incorrectly on her part is rather odd and not right. We were stunned by the change in demeanor and behavior. This is no way to treat good customers who frequent there. We were hoping to purchase a couch from there, and other items as well as we could, but now, we will never go back there given how we were treated. We are disappointed in the series of events here. There are other Amish/country style stores in the area where we have never been treated like this so those stores will be where we go now. We had hoped to look around at the furniture store here as well, but it seems to all be owned by the "Harris" family, and, unfortunately, we don't want to experience something like this again. read more
