The Jack is always asking residents to "renew today" but never asks why people won't renew. Well here is why. Communication is absolutely horrible, management is impossible to get a hold of, and on top of that they don't even seem to communicate well with each other. Maintenance plumbers came in to my apartment and tore a hole in my ceiling due to a plumbing issue that wasn't even caused by nor effecting my apartment. That hole remained there for 3 months until maintenance fixed it 2 weeks ago, claiming the plumbers didn't tell them it was there. I have been communicating and emailing them since November (before Thanksgiving) to arrange a payment plan for December and January. They agreed to the plan only for them to take it back, then management apologized and agreed to it telling me to "pay what I can." Even the property manager talked with me and assured me the late fees would be removed. Well I am here with over $100 in late fees due to The Jack's incontinence and lack of communication, unable to pay rent because it'll just go towards the late fees. Management and everyone prioritize eating lunch and playing games in the side room over helping residents, or they give you false promises only to never follow through. Save your money and avoid living at The Jack and any and all American Campus Communities. read more

I have lived here for 3 years. However communication is lacking, especially with maintenance. But Jason is a great employee and very helpful! read more

Great apartment! I've lived within the Jack for two years and thoroughly enjoyed my experience, the employees and rooms are both very nice and I absolutely loved the 24/7 gym. Only negatives are the walls are somewhat thin and my room's window looked straight into a wall. All in all the Jack is a great apartment and I would definitely sign another lease if I'm looking for a new spot in the future! read more

If I could give American Campus Communities zero stars, I would. Living at one of their properties has been the most stressful, unsafe, and unprofessional experience I've ever dealt with. They advertise student safety and community, but that is a lie--they do absolutely nothing once you sign a lease. I was forced to live with a hostile, controlling, and unstable roommate who kept the thermostat at 90°F with the heater on and windows open, sabotaged my food by removing it from the fridge to spoil, left trash and belongings in shared spaces for weeks, blasted music and did laundry at 3-4 AM, left harassing notes around the apartment, tried to control who I could have over while leaving the front door unlocked, and even kicked me out of my own unit on a Tuesday. I reported everything to management with photo and written evidence, but they refused to take action. Their go-to response to every serious issue is "We're documenting it," yet they enforce no rules, take no responsibility, and allow unsafe and abusive living conditions to continue. I repeatedly reached out for help and was even told by their own staff that my roommate was unreasonable and unwilling to compromise, but still nothing was done. ACC does not care about residents--they care about rent payments and corporate image. They ignore harassment, health hazards, lease violations, and hostile behavior. They left me to deal with everything on my own and made me feel unsafe in a place I pay thousands to live in. If you value your safety, mental health, and money, do not live at any American Campus Communities property. They are negligent, unprofessional, and completely useless when you actually need help. read more

This was my first apartment I have ever signed at and it could not have been more of a worse experience. The building is designed terribly and is falling apart not even a year after being built. The hallways smell like trash, -the firepit/grills NEVER worked, if you call the answering service and ask them to turn it on they are extremely hostile and tell you no. The spa is yellow/green because it is so dirty. - Parking is extremely overpriced for what is is (two cars per space if they didn't tell you) -The staff for the beginning part of the year was terrible. If you had a problem (as everyone always did) management would not let you walk into the leasing office that you were warmly welcomed to when you signed. The general manager refuses to speak about problems that need attention and the staff is hostile about anything. - The study lounge closes at 10 so don't plan on having a late night study session because it won't let you in. -For a 2 bed 2 bath my brother and I literally spent nearly $20,000 to live in this dump. - on top of it all they provided move in carts during move in but when move out came they told us to "figure it out". We had to move box by box down flights of stairs because they did not provide move out carts like they promised. Avoid. At. All. Costs. read more

The Jack - On top of that "walk in closet" was the biggest lie I have ever been told. It is the size of one arm length. - Apartments Near Me - Flagstaff, Arizona

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Hi, this is Alex F and I have been living in the Hub since they opened and let me tell you it's been a joy ride. I'm reading these reviews about how "horrible" the associates are and wow. Some of you people are so rude to even talk about these hard workers like you do. Put in consideration that they are constantly helping other residents with the same "issue" you're having. Every single one of them are loving and a joy to be around with. They do a lot for the complex and for the associates so please don't let these negative reviews change your perspective about The Hub. Most residents that are complaining about how pricey the apartment is yet they got a quote before living there. You're well aware of what you pay for and you make a commitment on signing the lease. The cost here is literally worth it compared to a UNFURNISHED apartment. Put in mind that you have to buy living room furniture, bedroom furniture, and kitchen furniture. THE HUB IS FULLY FURNISHED FOR YOU. Also, a lot of people complain about people "blasting music" when all it takes is for you to casually and respectfully knock on someones door and tell them to keep the music down. It's all about being social with your neighbors and letting them know who you are. It's not that hard to make some friends. Lastly, the most awarding thing about living in The Hub is that the campus is walking distance and the bus station is RIGHT ACROSS THE STREET. Personally, I've never met someone who actually hated the Hub until I got on Yelp and checked the reviews. I absolutely love living here and I recommend everyone to check it out and give it a shot. They do free tours so you can check out where you'll be living at and of course with any of their helpful and friendly associates. read more

The Jack - Apartments Near Me - Flagstaff, Arizona

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It's a complicated year for all. I e-mailed The Jack twice this summer with questions about my daughter's move-in. Never got a response. Move-in day was a big disappointment. The apartment was dirty. There were old dishes left in the kitchen from previous tenants. There was duck tape wrapped around light fixtures. The overhead lights in two of the bedrooms did not work. All this and they have been claiming to be making things ultra-clean due to Covid. That is BS!! On top of all that, this tiny, dirty apartment is costing the girls over $3000 per month! Crazy. read more

If you are a parent looking at this property for your son or daughter DO NOT SIGN. They prey on students, they lie to and coerce them. They take advantage of them. 3 months after my daughter's initial move in, the HUB contacted her and asked her to come down to the office to sign a lease for 2019/2020 or she would lose the apt for the NEXT year. They told her there was a huge waiting list and the price was going up. Because she didn't know who she would live with the next year they told her if she didn't want to lose her apartment to go-ahead and sign a lease for MORE THAN 1 room in the apartment and actually ALLOWED HER to sign a lease for 2 rooms. No parent involvement and no guarantor. Now 6 months later I have cancer and I need to bring her home to CA. I contacted the HUB and they apologized for my condition but explained the lease can not be broken. They told me to find someone to take her lease over. Unfortunately no one wants to live in the HUB and the HUB can't find anyone to rent her apt. There is no waiting list. Because of the coercion to sign the 2nd lease, lies regarding a waiting list, and allowing these young adults to sign leases for MORE THAN ONE ROOM we are now responsible for 2 ROOMS rent for 2019-2020. Under their new policy, if NONE of the rooms can be re rented we are responsible for the FULL $4160.00 a month. Regardless that these students are 18-19 years of age and considered adults by law, they are learning to make decisions. The only good thing about the HUB is it teaches these students about the disgusting truth regarding coercion and taking advantage of uninformed novice adults. What kind of sick company does to students what the HUB is doing to them? I wouldn't wish a relationship with americancampus.com or the Hub Flagstaff on anyone. Beware, stay away, choose any other company in Flagstaff besides the HUB. --------------- After reading your response to me on 6/10/2019, you are correct. These are LEGAL MATTERS and you are involving premature 18 year old adults in these decisions. You are taking advantage and it's a sickening business decision. We trust FAR too much the people our children will interact with when they go away to college. Your company should be 100% ashamed of itself. read more

I wish I could give this place a better review because I actually really like the student staff and find them very polite and helpful, and as far as student housing goes, this is the nicest (and roomiest) complex I've lived in. Having said that, the design is horrendous and there is always a party at the pool, and when I say ALWAYS, you don't know the half of it. Things that haven't deterred people blasting music out there include: reading week, hailstorms, two feet of snow, lightning, the fact that they're in an alcove of apartments and maybe they should think about residents other than themselves. Management doesn't care. You can call all you want and they say they'll send a CA out there, but it doesn't happen. The parking gate has been broken for almost two weeks now which is great and management has completely switched over, although they don't seem to care about the noise issue either. If you're serious about school, live somewhere else. The noise level here is obnoxious as all get out. read more

Moving here was one of the worst decisions I have made so far. Disrespect, misinformation, apathy, dishonesty, are the a few of the most fitting words for The Jack apartment complex. Not to mention hundreds of dollars in hidden fees, random and unexplained charges, etc. Though the student employees do attempt to make the accommodation livable, they are all wildly under-trained and ignorant to the actual proceedings of the apartment complex. If you ask 5 people the same question, you are likely to get 6 completely different answers. The building/furniture/appliances are poorly made, and will probably fall apart shortly after you move in. They will, of course, charge you ridiculous maintenance fees when you move out to "fix" the damages that were there before and during your stay. When I moved in, the rooms were disgustingly dirty and rampant with damages that appeared on my surprise billing statement after move out. When my bike was locked to the garage bike rack while I was out of town, the Jack cut my expensive bike lock and took my bike. It was a long process to get my bike back and they never compensated my loses despite promising to do so. If you have any problems during your stay, do not bother to contact American Campus because they will not respond--or at least they did not respond to my numerous contact attempts. At the best, The Jack and American Campus Communities are bullies and a pathetic example of student housing. At the worst, I would say they are criminal. read more

As a resident here of a full lease term and regrettably returning, our time here has been uncomfortable to say the least. Under new management, they create loopholes to make everything more expensive, they fail to repair the safety features you pay that top dollar for (eg: the front access door was broken and chained up for weeks, the door to the second floor of the apartment has a key scan but you can just open the door), and you have to pay rent for an apartment they haven't even given you a move-in date for. I feel terribly bad for the desk staff who are probably told to share the empty promises of their management, only for you to get 4 different answers when you ask different people. Although I am thankful to have a furnished apartment, they have simply made it unaffordable, not as safe as they claim to be, and definitely not worth the price. Find somewhere cheaper. Our "luxurious features" that we pay for don't work anyways. (Edit: No hate towards desk staff, please be patient with them as all of this is completely out of their control!! Thank you for your patience with us frustrated tenants) read more

Our experience was not a good one! Don't expect to have your deposit returned! They invent charges against you. Be sure to take photos of your apartment when you move in and move out for proof! They will not return your phone calls when inquiring about refund due you. How do you prove that there was no bag of trash left in apartment when moving out? Never late on rent, always paid utilities on time, left apartment spotless; cleaned oven, refrigerator, toilet, shower, wiped down cabinets...and I was told I left a bag of trash. NO WAY did this happen! read more

Does not live up to hype, it has really thin walls which allows you to hear everything that's going on. People don't respect their neighbors and blast Bass-boosted trap music at 5am. The parking garage has a really sketch turn which you cannot see the other side which makes it really dangerous. No one is at the front desk past 7pm. The elevator is very sketch. One of the only positive parts about this place is maintenance, they're on top of things. read more

I have been a resident here for about 5 months. It has been awful, you can find better and cheaper anywhere else. The "luxury" amenities are always broken and never cleaned, you can even hear every time someone flushes a toilet or showers from the lobby. The whole place is falling apart, elevators hardly work, there are 3 and the entire time I have lived there all three have worked for about 2 days. Makes me wonder if they are just turning them off to be cheap. When I moved in the dishwasher had standing water and algae growing! The floors were filthy and nothing had been cleaned, there is still patch work that was not painted over and still have not been painted. The pedestrian door to the parking garage and the one that you use to get to and from campus has been broken for over 3 months without any attempt to fix it. The front desk workers are amazing and do the best that they can with the terrible situation that has been thrust on them. American Campus communities is the most greedy and exploitive apartment complex I have ever had to deal with. This is the worst apartment I have lived at in Flagstaff and I have lived in 5 different places. I wanted to spend a little extra for better quality this year and I can confidently say this place is the worst place I have stayed at. DO NOT LIVE HERE! read more

One star, even after they switched building managers. The last manager was so much better at CUSTOMER SERVICE and did not condescend you when you asked a simple question. Sorry that we are college students and just had a question with your event tonight. Taco Tuesday Meet and Greet tonight! (05/07) was told it was exclusive for those still looking for roommates, which is fine. But she told us in such a 'I'm bigger than you why are you even here' kind of tone that "all of our social media posts say it is just for those looking for roommates and we sent exclusive emails." That being said, we received a text message that invited us down for this taco meet and greet. And all their social media's said the same exact message as our text. Either way, this is not the way to handle your residents that are supposed to give you money Extra: I'm not even mad I did not get a taco, was just the way they told about how it's supposed to be exclusive and the way we were talked to. read more

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The only people that made my experience great every time I visited the jack were Mikayla and Ana. Mikayla especially went above and beyond to make sure every time I was at the Jack I had an amazing experience. The CA's here are what make the jack worth living at. Everything else is sub par. read more

I love living here, the amenities are amazing and the staff is even better! Azalie G is my girl, she is always so friendly, helpful, and makes my day better every time I see her! read more

I remember being so excited to live here. I bragged about it actually. In theory, it was supposed to be the nicest and newest complex and I was feeling proud to live here. Then came move in day. Hour long waits, re signed my lease twice(3 more times throughout the year). My roommates and I were promised many things by the hub such as walk in closets, night stands, tanning beds, WINDOWS, etc. I walk in and the rooms are all assigned to the wrong people. We have to go down again and re sign the lease after waiting hours to resign the first time. The manager at the time was very sweet though. The whole apartment smelled like fresh paint. I thought we were going to get high off the fumes. If we had maybe I wouldn't be writing such a negative review right now. The walls are crooked and thin. The closet is not a walk in. The paint made me scared to put anything on the walls. We found a scorpion in our kitchen. The train and bus noise had me in tears my first night because I couldn't sleep. One of my roommates didn't have a window. When she asked what to do if there was a fire the worker replied with "Well if it makes you feel any better you wouldn't survive a 4 story jump any way". That describes the attitude shown toward us better than anything. The hallway is disgusting. Puke, spilled drinks, and a constant odor of the trash chute and whatever someone 10 doors down is cooking. Appliances suck. Seems like they spent the budget on the lobby and study floor. I couldn't even get a parking space on site. They offered us parking for $50 a month at an off site location that's a mile away. The busses do not run late so I would feel trapped in my own apartment. The pool is worthless. The hot tubs smell like sewage. STAFF Unnecessarily authoritative and passive aggressive behaviors. Never answer the phone. Makes me wonder what they do all day. They offered us boxes and the ability to park in the lot so we could move in easily which was very nice. During move out they probably flipped us off as we walked away. Their attitude makes it seem like they're just as exhausted with this place as the residents, yet, they show no empathy and lack a helpful bone in their body. I'm 4'11 trying to move extremely heavy boxes out of my apartment into my car that I am not allowed to park close to the building. I just wish they had shown the same spirit and helpful demeanor they did on the first day. They used to be very nice and I genuinely loved running into the CA's, especially Edgar. I have seen how they ALL treat me and others at move out(and during the year in general) compared to move in and it makes me sad to see a place/people go so downhill in attitude. The people were the last thing that was worth it to me and they have also failed this complex. I hope they either quit and find a more suiting job or they actually put in effort into making it a positive living experience like they used to. OVERALL My experience, along with every other hub resident I talked to, has been extremely negative. I would rather be homeless(and might be) considering the excessively high rent rates for absolutely no benefits. Maybe if they had offered what they promised it would fit the $850 I paid each month. I hope they can work on MANY issues they have. They can't rebuild the building but they can at least do a better job at being honest about what the apartments are like, accommodating student's needs, not exerting a false sense of authority, cleaning, maintenance, and for the love of God please add more parking spots in the garage. The positive reviews baffle me considering the numerous amount of times I've talked with my roommates, other residents, and even people who've heard of the Hub talk so negatively about it. I wanted to like it so badly but it was such a bad living experience that I would spend many nights at my boyfriend's apartment due to the overall depressing atmosphere. Look for somewhere else to live. read more

I loved my apartment when I was there last year but now I'm trying to get out of my fall 2020 lease because I can not afford to pay for it anymore because my parents hour's got cut a lot due to COVID and I had to transfer schools and come back home. I feel that the jack is simply no help, every time I ask them for help on a way to get out this situation they just keep saying "just keep looking for someone to take over your lease", but I've been looking since March and I haven't found anyone! Its almost July 31st and rent is due August 1st and I can't afford to pay for it! I don't know what to do! read more

Don't live here. This place is a joke honestly. The staff doesn't care to fix things. The garage gate was broken for 2+ months before fixing it in which I still had to pay for parking. They said there would be a security Guard in the lot overnight but I never saw one and I leave for work at 5 AM every day. You can hear music blasting from down the halls and the walls are superthin. Hallway smells like fish half the time. My door to my bedroom doesn't even close all the way so I can't lock the door. My roommate and I key fobs don't even work to lock or unlock the front door. Just not well built or designed. The windows look at the a wall 10 feet away from you. Someone my friends at the complex don't even have a window in the room. Anyways, I have an emotional support animal and I'm supposed to move out by 12pm on the 31st of July. I work full time and it's a bit difficult to get a Wednesday off in peak season at the club. Anyways I ask if I can turn in my keys a few hours later by 3pm at the latest because of my dog. I cannot take him to work. I will have none of my stuff in the place and only my dog would be there for which I go straight home after work grab him and turn in the keys and be out of there. All my property will be out by the 30th. That's an interesting way to show that they really care about their residence. What a joke. See ya in court! read more

This apartment complex is so overpriced and so shitty, the entire building is standing on questionable construction. The appliances are cheap, there's no counter space anywhere, the wifi is always going out, it's constantly loud in the hallways, i could go on and on. the only good thing about this place is the maintenance guys are really nice and you can tell they're working hard. i would avoid this place at all costs unless you want to get massively ripped off to live in a glorified dorm off campus. read more

The most un-accommodating complex and staff. They do not care about their residents what so ever... as long as they're getting your monthly payments they will leave you hanging with whatever issue you're having. I have had the worst experience with this place I do not recommend living here what so ever. read more

I used to live here at The Jack over 2 years ago for about 5 months since I took over the lease for someone else. At first living here was nice, moving in was pretty easy, the space was nice too. HOWEVER the moving out process was awful to say the least. Everything on my part was paid off, last months rent and utility bill was paid. I knew there would be cleaning fees and I expected them to send me the bill for that within 2 weeks at most! But that was not the case, I did not hear anything until 2 months later and they completely disregarded the check list they had me fill out before moving in so I would not be charged with any previous damages and they were trying to charge me for things that was done before I moved in. Then when I tried to communicate with them to get this figured out I heard nothing back for almost 2 years. Out of the blue, I got an email again from The Jack once again trying to charge me for all the damages already done before I moved in, I again asked them to pull the check list as proof that those were done before I moved in. They apparently lost my list. The good thing is, they decided to drop those charges and only charge me the cleaning fee which ended up being almost $70. Here's the thing, I do not live in Arizona and I do not feel comfortable sending money in the mail as that could potentially get lost, but they only way to pay off the bill is by check or money order or if you had an account with them, which I never did because I was NEVER made aware of that being an option. Luckily I was in Arizona for the weekend and I went out of my way to get a money order and stop by their office, but SURPRISE! Their office closes early in the summers. So I called asking if there was a drop box I could put the money order in, because I was leaving town, I had no other day to do it. The answer was no, I had to come back during business hours or once again, use the portal site to pay, which also charges you a fee. Honestly this whole thing was absolutely ridiculous and very unprofessional of them. And don't get me wrong, I've worked in customer service for a long time, I make it a point to not be rude or give the staff a hard time because I know how it is, but this entire ordeal was not ideal at all. read more

I felt I had to write this review for the parents. This place isn't the greatest place for your student to live. 1. It's way over priced, yes it looks trendy and cool but your paying for that. 2. It's not the safest area with a major bus stop across the street. Unfortunately, my daughter and her roommates stayed on the bottom floor and constantly had homeless people sleeping on their doorsteps, people knocking on their door at 3am in the morning, homeless people urinating on random doorsteps all throughout the day. 3. My daughter had to pay for her parking space for half her lease even though she no longer had a car. They claimed there was a management change therefore we couldn't drop it. AND If we wanted to drop it we'd had to sublet it. Sublet a parking space?! Parking was an extra $50 a month. 4. They take their time making repairs, even for easy fixes. 5. Make sure to throughly go through the apartment and mark everything thing that is wrong because they'll charge you when you leave. My suggestion is look for something in a better area, cheaper and a place that isn't from this housing Corp. Once you sign a lease you are locked in, even if there's a world wide pandemic. Look up local news articles about this place. Good luck to you and your students! read more

Dealt with a toxic mold problem that made my daughter ill for well over half the school year. The kids had fans and dehumidifiers throughout and not once did they offer to move the kids to another drier unit. Absolutely horrible and considering legal action as the mold was toxic. In comes C19, the kids are getting hit with surcharges for excess water use?!?! No one has been there for over a month. Called admin and they didn't care. Asked about a possible rent reduction since not there and facilities on prem were all closed--nothing. The management company is the worst!!! Not using them next year and I suggest you don't either #slumlords read more

Warning, do not sign a lease at the The Hub Flagstaff, in our experience, they have no regard for their tenants. The new apartments you are moving in to are filthy, they do not clean them and do not seem to care if you have to clean-up after the previous tenants. It seems the management (although they are new to Hub Flagstaff) has no idea what they're doing, they're ineffective, non-responsive and simply cannot manage their staff well; no one seems to be doing anything. Edit August 21, 2019: Spoke with ACC Customer Relations at 512-732-1099 and they were critical in getting movement from the local Hub Flagstaff management to correct the apartment cleanliness and maintenance issues. Thank you ACC Customer Relations! read more

The internet is great when it works but is horribly inconsistent. Literally the slightest sign of whether and it cuts out. I have to write this review from my LTE because the WiFi gave out after it SPRINKLED. This has happened more times than I can count. In a place where it snows and internet is how I submit assignments this is unacceptable. read more

I pay over $900 for something that isnt even worth $500. There is ZERO cell service in the building. I have to go outside to send texts or make calls. Calls inside the building drop within the first 5 minutes. The internet is nonexistant. It says im connected but it lies. Maitenance is constantly going through the building. The tvs in the rooms dont get any channels, even after channel searching. Most of the channels in the living room are frozen. The washer and dryer are ridiculously loud. I can hear them from outside the appartment. I just cant wait to get out of this apartment and rent a house with my roommate thats way much cheaper read more

This place is a scam trying to trick young people to accept terrible conditions and pay outrageous prices. Even after I moved out and I and my cosigner were told that I was fully paid up a few moths later I began to get calls from debt collectors saying I owed them another $30 read more

Terribly overpriced they charge you for anything they can. This includes utilities that the Hub itself uses wasn't even here for break and somehow had charges. Room layout is awful they are tiny and not the same layout. Some of the rooms don't even have windows and I am pretty sure that is illegal. Mistreats residents says and I quote "the common area you do not have rights to it's an amenity" so then we shouldn't have to pay for it. Yet they advertise for it and when things like the gate breaks they don't fix it even though we again pay for it. Do not ever live here unless you want to waste morning and support a terrible living area read more

After living in the "Jack" for over a month while attending NAU, my child has complained regularly about the WiFi service ( which is vital to students attending online remote classes) being undependable and spotty. I learned it was on and off all day yesterday (Sunday 10/3/21) and completely off today (Monday 10/4/21) ! This apartment complex caters to NAU students. WiFi availability to college students is vital for academic success! I highly recommend that Parents considering the Jack for their children look elsewhere. read more

They are fucking assholes after their open hours. Multiple times the amenities have not worked and when you call they basically say your on your own, & they can have maintenance check in the morning. Getting absolutely tired of that! read more

The staff tried to get me to clean an apartment I just moved into from the previous tenants!The community hallways and elevators are constantly dirty and smell awful, on multiple occasions there has been vomit, urine and feces in the hallways and elevators. None of the layouts I've lived in have been accurate to the website, the walls, balconies, and floors are warped as a sign of poor structural integrity. The WiFi goes out constantly, the entire staff is rude and were awful during roommate issues, my mail and packages have gone missing, my car wars damaged in their lot while I was in my assigned single spot and they didn't want to give the footage to the police officer on site. The staff either really doesn't know what they're doing or they're playing dumb extremely well. For what the place costs you're getting extremely below any sort of customer service standard and quality of living. My recommendation: do not live here! read more

Worst place I have EVER lived! They don't even deserve the 1 star I have to give them. My roommate and I are currently looking into legal actions to get out of our lease due to the lack of maintenance and lack of promise that was made in the lease. Constant parties, and illegal substances/activity within the building EVERYDAY aside, it is not safe to live here! Not to mention all the homeless people who "live" across the street in the wash (I have been grabbed by one while walking home) Here's my experience: In may we signed a lease to move into a 2bed 2 bath on the top floor (which costs extra) on July 1st. During that month of us waiting to move in, we each received at least 4 calls trying to switch our apartments to ones we did not sign for. By the time we got our keys on July 1st, we had NO IDEA what apartment we were going to be walking into. On Aug 1st (which was not the date we were originally told but still had to fight to get this date) we had to move to a different apartment that had all sorts of problems. We put in a work order that management TOLD US to have maintenance fix, maintenance then deemed it as not harmful and said they wouldn't do it even though management knew it was not harmful when they told us to make the request. Maintenance marked items as fixed that are not actually fixed: -the pully for the sink trap was disconnected when we moved in and so maintenance = simply pulled up sink trap so the sink would drain but the pully was not reconnected leaving the residents no way to drain the sink after it was closed accidentally by a hairdryer that was put in the sink. -full cracks in walls were deemed "not harmful" even though the go from top to bottom and are seen on both sides of the wall. But the worst is the leak in the kitchen! One night (well 3 am) we came home to find a puddle of water coming from beside the dishwasher, we found where the leak was coming from and called the 24-hour emergency number, the person who came was NOT maintenance and did NOT know what she was doing or even looking at. All she knew was water was coming out of this pipe (which is what we said in our call). It took maintenance 2 days to get the piece to fix it but that wasn't working. We had no water coming out of that sink for a couple of days before hot water was turned back on and at least a week before cold water was made available. That worked for a bit until we realized everything around the sink area was getting soaked and ruined by water damage. We realized that water was coming out of the floor now instead of just out of the sink. It takes 10 min of not touching a paper towel on the floor for it to become wet enough to fall apart when you pick it up. Again we called maintenance, and they put a giant humidifier in the middle of our tiny kitchen and said he'd be back to pick it up in a few hours.... the next day we ran into him and had to remind him to come get it. Maintenance verbally noted that the problem was not solved and that he was going to talk to his manager about the next steps possibly including a big fan (which would do nothing since the water was under the floor). We havent heard anything since (it has been over a week) and our work order has been marked "completed" while anything accident left by the counters or pushed over the by our service animal is still being ruined and we are all slipping on water. This place is not up to code AT ALL and violates multiple health and safety laws and the ARIZONA RESIDENTIAL LANDLORD AND TENANT ACT. Like I said we are seeking legal consultation on how to get the hell out of this death trap. We just wanted to post here now because we know students are looking into places to live for the next semester and we wanted to warn yall DO NOT LIVE HERE! $1,788 a month to live somewhere that is dangerous and everything is ruined. read more

I recently took a tour here with Azalie G and she was fantastic and very knowledgeable of the company and the housing elements. Very impressed! Thank you Azalie read more

I lived here from August 2019 - July 2020. It's in a great location, downtown and across from the bus stop. The amenities are nice with a study area, except the printer is nearly always broken. The elevators are always dirty (I got stuck in one so just take the stairs when you can). They don't have enough parking for all of their tenants and the parking garage gate is never working and the entrance isn't covered so if you get a spot there anticipate clearing the snow off your car and having to drive on the ice to get in/out. I got a parking permit from NAU for P1D, which is the lot right behind the Jack. Move-in was well organized but once I got into my apartment everything went downhill. I signed my lease for 2 Bed 2 Bath B and it looked nothing like the floor plan. My room was supposed to have a tub and the smaller mirrored closet when it actually just had a shower and the walk-in closet without doors; just goes to show you're not gonna get what you expected. My unit was right next to the trash room and elevators, so it was always stinky and loud. My window looked straight into another room (which was rented to a guy so I never felt comfortable having my blinds open). I was on the 3rd floor but my window was 1 foot above a ledge that never got cleaned. People above me would throw cups, trash, used tampons, and just about anything onto that ledge and it would all just stay there. people could also get on that ledge from the pool deck which made me feel unsafe. My apartment was dirty when I moved in. There were pubes under the toilet seat, dirt in the entertainment center, an inch of dust on the fan, paint all over the floors and furniture, even the desk chair had crumbs in it. I complained and they got someone to come mop up some of the paint, but my mother and I had to clean the entire unit. When things inevitably break, they ask what time you're comfortable with maintenance coming, but they will show up whenever they want. Nearly every month there was a notice for them entering our unit to change a filter they had just changed or to take inventory of what is broken or damaged in the unit so they could order things for the next year. They would give 48 hours notice and a 10 hour window of when they would come. The front desk and maintenance staff were always helpful and kind. Although, one of the maintenance men cut his finger changing my lightbulb and rinsed his bleeding finger in the sink over the dishes I was in the process of cleaning. The utilities they charge you is the same as everyone else in the building. So don't worry about conserving water or electricity because you'll end up paying the same as someone who doesn't; they take the bill of the entire building and break it up among every single tenant. because of Covid I wasn't living there from March-July but still had to pay a ton in utilities. I moved out on June 30th so that I would not be charged for anything besides my rent. I had a roommate and was afraid I would be charged for how she left the apartment when she decided to move out so I was told I could have management walk through my apartment to see the way that I left it. I was then denied of this even though I was told I could, so they said If I emailed photos of how I left it then that would suffice. After moving out they charged me $130 for utilities that I apparently had never paid even though I made all of my final payments upon moveout. 3 months after moving out I got a bill for utilities for July (even though they had my keys since June 30th), $125 for an entire repaint of the apartment, and $125 for an entire reclean of the common area, and $250 because there was an "odor present". I emailed them about these charges and after 4 weeks they responded and removed the utility charges (clearly they did not look at my information and they just billed every single person in the complex), it was also clear in the pictures I had emailed them when I moved out that there did not need to be a repaint or reclean so they told me they removed those charges as a "curtesy" but I still had to pay $250 for an odor. EVEN THOUGH THE ENTIRE COMPLEX ALWAYS SMELLED BAD! I tried to dispute this over email as they said that was the only form of communication they would use for this issue, first it was a "pet odor" even though we never had any pets in the unit. I told them to check the footage of the camera outside our door to prove a pet never entered the apartment. Then it turned into "not a pet odor but a foul smell" they only charged this because they knew I could not fully dispute this because all I had were pictures. Even though I was denied a walkthrough I was still charged for something I never had a chance of getting out of. I ended up paying because after 30 days they send the payment to collections which would affect the credit of my co-signers. This place is trashy, crappily made, horribly managed, and just money hungry. STAY AWAY FROM THIS PLACE! read more

This place has the worst management I have ever experienced. There is no way to call the front desk, when you call their number it goes to an answering service and it takes forever to get in contact with anyone. The maintenance guys are cool and really nice but sometimes your work order wont even get through to them, we put in multiple work orders because our smoke detecter needed new batteries and they never came, they fixed it weeks later when they came to change an air filter and we asked them to fix it. I get regular eviction notices for rent I paid and every time I get in contact with them they tell me it was a mistake. This should not be a regular occurrence, they are just extremely unorganized. Our printer hasn't worked for the entirety of the first semester, making it a pain to print anything for school. The CA's who work here are super nice though and they do the best they can. Edgar is the best. Anyways, dont live here. read more

I did not enjoy living here at all. The walls are paper thin and my neighbor loved to blast his music at 1 am. The staff would say to call after hours and the problem would be taken care of, yet I did that multiple times while also politely asking my neighbor to keep it down, all without results. Parking here is terrible as well, they never have enough spots for residents. The complex itself isn't terrible, it's just noisy and overpriced. On the positive, the staff was friendly and were accomodating when I broke my lease early. read more

The Hub is close to NAU and downtown. It also shares a dirty street corner with a store called "GUNS" and a motel that advertises "free wifi and prety [sic] girls inside". The Hub is brand new. It's so new, in fact, that rough construction on it wasn't finished until a month after move-in. Our fully-furnished apartment came filled with broken appliances that almost all needed something from minor repairs to outright replacement, sometimes several times over. The Hub is luxurious. You know this because you pay top dollar for the amenities...which more often than not are either closed or non-functional. Oh, also, there are several things not included in your monthly "installments," such as: parking, processing fees, gas, electric, water, repair fees, and more. The Hub is geared towards NAU undergraduates! Who else would sign a 12 month lease for an apartment they're only allowed in 10 months out of the year? That's right. My roommates and I all paid close to $900 for the month of August despite only being allowed to move in on August 21st, which the Hub explains via a cute little note that says "residents don't pay rent; they pay rent installments." So, your apartment is really not $900/month. It's a $43,200 apartment. And it's just over 1,000sqft. Look, the Hub isn't the worst place to live. It is nicely located and mostly clean (though that may just be because it's new), but if you're going to live there, beware. You're not getting out of that lease, and it's expensive. I would highly recommend checking out other places first. Pine View Villages, Fremont Station, Crest Townhomes, Woodland Apartments. Just search a little further and find an all-around better deal. read more

Dishwasher sprouted a leak saturating the wall, vents are messed up, heater nearly caught fire and produced thick black smoke engulfing apartment, Walls are PAPER thin. Either the people above me are morbidly obese or the walls are just cardboard. Room also flooded, all I got was "sorry." they don't ever kick people out of the hot tub at the time it closes so it's always so noisy. Way too expensive for what they provide. My expectations are about as small as our pool now. read more