An absolutely MISERABLE experience, due to Toomer Security, the guard company hired to manage the long line outside this pop-up. I would absolutely not recommend coming to this pop-up (which closes this coming weekend) because I was cheated by and yelled at by the security guards for over two hours. Here are the highlights: 1) The security guards repeatedly let groups of people cut, so that I was always at the back of the line. My boyfriend and I waited over two-and-a-half hours outside on Hollywood Boulevard, and on three occasions, the security guards ordered the people toward the back of the line to "keep walking backward." Each time we were forced to walk backward, the line was shuffled, and people were allowed to cut, making it impossible to advance in line. I eventually was admitted into the event as one of the last five people before they closed for the night. 2) The guards treated us like prisoners, repeatedly yelling, "Get your backs up against the wall!" They kept shouting this even though we already were standing against the wall, and no one in line was causing problems. It was extremely insulting and humiliating. 3) The guards let in the standby line before the priority access line, and then lied to me about it. People who have purchased IMAX movie tickets to IT 2 are supposed to have priority access, per the event website. The guards also told us this, so we bought tickets and got into the IMAX line. But the guards ended up letting in the non-ticket holders AN HOUR BEFORE US. When I asked Caleb, the Toomer Security manager, about this, he didn't have an explanation and then a very terse guard jumped in and told me (lied to me) that the non-ticket holders were going to a holding area and not inside; he assured me since we had IMAX tickets we would still go in before them. I knew this was a lie because I then saw the non-ticket holders inside the venue, as I could see through the gaps of the exterior wall. 4) Once we got to the entrance we were then rushed to sign a 2-page legal waiver in tiny print. Also, no one checked our IDs or our IMAX tickets, even though Security kept telling us over and over we needed proof of being over age 17 and that we had paid for movie tickets. Why didn't they give us the waivers while we were waiting so long in line? When we finally made it inside the pop-up, it was fun (though not the 40-minute experience advertised; it was more like 20 minutes), but not worth the experience of a completely unfair line. I'm so angered by how Toomer Security treated my boyfriend and me at this pop-up, that I am canceling and refunding my IMAX tickets because I don't want to support anything that has something to do with the IT 2 pop-up experience. read more

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Toomer, the security company hired for this event, ruins this experience. Harassment, yelling, lying, apathy and disregard for decency-and you get to deal with it for more than 2 hours as you wait in line. Expect constant anxiety as you have to deal with these people yelling at you nearly every minute for those 2+ hours. Caleb, the manager, obviously did not have a handle on his crew nor have any idea how to manage or plan for the event or handle the people attending. His team spent the night yelling at the crowd, barking orders for them to, "GET UP AGAINST THE WALL" in the way you'd hear a cop yell at a criminal he's been chasing down. You heard this yelled at you non-stop for over 2 hours, even if you were already up against the wall. We were also constantly told to turn around and walk another 300 feet down the block. But this was done all through yelling, without any sort of guidance or order. The result was each time we had to shuffle the line down the block, groups of people thought they would take this opportunity to cut in line. The guards didn't care about this at all, and only cared that you were against the wall. When it was pointed out that 2 people joined the end of the line after it had already been closed, Caleb put the responsibility of kicking them out on his guard, rather than being a leader and taking the responsibility. We watched him go back and forth with the guard, not taking any action, even when the guard obviously didn't want to deal with the stress of something a manager should handle. We were also blatantly lied to. We were originally in a 100+ person line. Caleb told me that if we had IMAX tickets, we would get in early, and the IMAX holder line only had 20 people. Instead the security team began with the 100 person line, and then had the preferred line for IMAX holders go after them. I brough this up to Caleb only to have one of his guards cut me off, obviously trying to win brownie points with the boss. The guard lied to me, saying, "those people who went in aren't going to go in before you, they're just going to another line to wait". I could look through the fence and see them getting to play the games. Just lying to try to get people to shut up and obey. It was another hour after they got to go in before we even got to the gates. Eventually, when we got to the gates to enter, we were individually handed waivers to sign. This was a huge bottle neck in time. Why not just have people sign the waiver while they're already in line? You make us wait long enough as it is. Even though I bought my IMAX tickets, they didn't even check that. So anybody could have gone in, even though the security made such a big deal over it. They also never checked our ID, even though we also heard them make a big deal about being over 17 or having a guardian over 30. The team also had no idea anything about the event. People who came after the lines were closed were told by the guard, "you can't come in, this is it. You'll have to come back next year". Next year? Really? This attraction was open for at least another week at that point. This attraction desperately needed a marketing team. The real nightmare was in how the customers and potential movie goers were treated. Because of the horrible way the security team behaved towards me and the other people, I actually wound up cancelling my IMAX tickets and have a general apathy towards the IT franchise. This has left a bad taste in my mouth. And in the future, if I see any event with Toomer, I'm just going to leave for something better. read more

The IT Experience Chapter Two - Just stand in line and get yelled at. It's like bootcamp without the exercise. - Haunted Houses Near Me - Los Angeles, California

Timing is everything. If you scored tickets early via their website with a date/time, the lines will definitely be on the shorter side. And by shorter, it can still be around two hours or longer. If you are doing standby, I heard some people waited in line 3-4 hour hours just for a chance to get in. I personally wouldn't do that. I don't know how it works, but if you've pre-ordered tickets for the movie and can show proof, you're supposed to be able to be able to jump into the priority line if you're on standby. Once you get to the front, you sign a digital waiver, broken off into small groups and then ushered off to play some complimentary carnival games. In lieu of actual prizes, you get tickets that will allow you to spin a wheel at the end of the experience for things like restaurant vouchers, movie posters, a TMZ Tour and even the Stephen King novel. Hot Topic is on hand selling exclusive It: Chapter 2 stuff too if you're into that. The maze itself was pretty cool, but it goes by really fast. You have a guide telling you what to do and what you're about to experience so that you're never feeling lost. They do tell you that if you fall behind because you're taking a ton of pics, you wont be able to finish - so be sure to keep up with your group. For parking, I'd utilize one of the many structures in the area that range between $20-$25 for a flat rate. Otherwise, you'll be sweating that you're gonna go over the two hour allotted meter times nearby. Much cheaper than being towed and or a parking ticket - and they are checking! Again, if you have the tickets - worth going, if you're just showing up on a whim, I'd do something else with your time. read more

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Timing is definitely everything when coming here. Plan to wait several hours if you arrive anytime after 7pm, especially on a weekend. My friends and I went on a Wednesday evening around 5:30pm. We literally waited less than 20 minutes! We got to take several pictures and enjoy the scenery. Once you sign the e-waiver, you are immediately taken to play carnival games. There are 3 games: the water gun game, hacky-sack target throwing game, and the ring toss. You have one chance to win on each game. If you're a winner, you'll receive a red ticket which gets you a chance to spin the big wheel of prizes. I ended up winning a pretty cool poster. After all the fun and games, you and your group are taken into the fun house. There's a narrator/guide who takes you into each room. Be ready for an amazing, thrilling and frightening experience. I don't want to spoil anymore for you guys. You'll have to check this experience out for yourselves. I highly recommend the IT Chapter 2 Experience, especially if you love getting a good scare. read more

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The IT experience is advertised as a 40 minute experience where you get to indulge yourself in different themes to the new upcoming movie. Unfortunately the experience itself is more about 20 minutes at most. & that isn't count the 2 hours I waited in line prior to getting in. This is me also having reservation tickets for 7pm. The line barely moves and it's a slow process and I originally thought it took so long as each experience took about 40 minutes, however; that wasn't my experience. You start off by being placed into groups and you have a guide or ring leader or whatever he referred to himself as. He goes and lead you to the carnival area which is set up with 3 games you are allowed to play and win tickets to spin for a prize at the end. They have a Ferris wheel but it is definitely for show as no one is actually allowed to ride it. There are a few photo ops in this area that you can sneak in, but everything is kind of rushed as you must stay with the group to get through the experience. Once entering PennyWise mouth (without giving away any details) you are guided through with your guide to the very end moving room to room together. It was a good experience as you didn't run into the previous crowds as they time it in intervals. It's not as immersive as they made it out to be for my taste. Photos and recordings are encouraged as long as there is no flash. At the end, you are taken to a souvenir gift shop booth that only accepts card. Everything I wanted was unfortunately sold out. They did have a cool rain jacket that I liked that I might get today as I have another reservation. If you earned tickets you get to spin for a prize, but all the big prizes that you would actually want are already sold out. (IMAX tickets, gift card to sushi restaurant, etc..) you'll probably win a poster or one pack of popsecrets popcorn. The staff/security however, are great. I wasn't feeling well waiting in line. And I'm not sure if it was my claustrophobia or low blood sugar, but I started getting seriously clammy and faint. One security guard went and got me water and reassured me if I need anymore, to not hesitate and ask. I sat for a bit in the bathroom to collect myself as their portapotty trailer bathroom has stalls and air conditioning as my best friend held our place in line. After feeling a bit better, I joined her back in line as within five minutes I started feeling ill again. This female security went and got me water and stayed with me until I moved to be sectioned off into the group to make sure I was okay. She even offered to call the paramedics, as they have them present along with police if needed. She let me know that they have medication and other things to help if I wasn't feeling well. But I really didn't want to lose my spot after waiting 2 hours. lol Rickia was her name. She was definitely helpful to me. Anyways the experience is an experience and I normally wouldn't want to experience it again, however, I'm going today with my hubby, and tomorrow with my other best friend. So different experiences with different people. I think if you do come at the right time, you won't have to wait long but you have to time it correctly. I parked in a parking structure down the way that was $10. And they have street dogs and a taco stand on the corner for your hunger needs. I'm not sure about the taco man, but the dirty dogs lady accepted card and Venmo lol they're moving up in the world read more

The IT Experience Chapter Two - My best friend and I visiting the Derry carnival - Haunted Houses Near Me - Los Angeles, California

Honestly, we're currently in line and haven't even gotten thru to the maze yet but I'm terribly unimpressed with the security staff. The security guards were literally yelling at us to stand against the wall. One of the security guards was threatening a young woman that if she didn't move and cooperate he was gonna "get real" with her. I have to stand with my actual butt cheeks to the wall in order to not get harassed by some guy who's clearly bitter that he made a poor career choice. #JusticeForTheStandByLine Finn Wolfhard and Bill Skarsgard did not carry this whole experience and the two part franchise on their backs to have their fans treated so BAD. read more

I got IMAX tickets for the experience and tried going to the event twice. Both times I was turned away because the experience was too full and I came at 8:40PM. There was no regards if you bought the tickets or not, which I don't understand why if the intentions of the experience is to sell tickets. Anyways GET THERE EARLY. The whole thing was just too hectic. Security was yelling at people in line. Security was yelling at each other. I'm sure the experience was great on the inside, but this experience just needs to be far more organized because it really did look like a circus on the outside. read more

Personally, this was a waste of time. We waited 2 & half hours today for a 20 minute experience. My friends and my expectations were not met. I understand, it didn't legit say this was going to be scary but assuming its based off Pennywise (IT) one would only think the experience would be scary or at least a bit... WRONG! I found a couple points of humor, but still not enough to say the wait validated the experience. It ends this weekend, so please save your time and go elsewhere. read more

The experience was really cool!! But there were a lot of little things that were very upsetting. 1. I bought a Georgie boat purse from hot topic. One security guard was so rude to me and told me u can t bring it in and I said I think that's wrong because hot topic is a sponsor and he goes wanna try me! I dare u. Well he was wrong and I got to bring it in anyways so that was nice. 2. Also we had times tickets and still had to wait an hour to get in which made no sense. We were stuck in the line with the fandango buyers. What's the point of the tickets if we had to wait an hour? 3. The really cool balloon setup to take pics with was completely popped! I think there was like 6 full balloons and a lot of hanging duds 4. One of games in carnival was broke. 5. They say it's a 40 min experience but it was 10 min in carnival and 10 min in haunted house 6. At the end to redeem prizes they were out of pretty much everything. I even landed on one of the harder spaces to get a free book and all I got was a poster. I think this is something the studio needs to watch more closely. Relying on a third party to run it left a sour taste in my mouth toward the movie. If these things were better. I bet I would have enjoyed flying all the way from vegas to see it!!! read more

No tickets, waited less than an hour to get in! As stated in other reviews, it all depends on the time and day you show up. I visited on a Monday night and arrived at 8 PM in Hollywood which worked in my favor as metered parking was free. Parking was easy to find because it was during a week night. Walking up to the experience, it is easy to find, although the line looks confusing. We walked up to a security guard who told us where the standby line started and waited there for a little while. Security was okay. There was only one guard who was a bit rude and annoying, but we looked past that as we figured it was free so we shouldn't complain. Remember to read up on the bag policies. It will save you time since you won't be sent to your car to put your items away. We showed up with car keys, phones, and our IDs which was perfect. Signing the waiver takes a few minutes then you wait for them to let you into the carnival game section. Games are fun and simple, keeps you busy as you wait for your turn to go in through the clowns mouth. We made sure to win a ticket from the games and made it first in line. Without spoiling anything, I will say that it was such a great experience. Each room is decorated perfectly, attention to detail was definitely a priority. There are a few unexpected jump scares which only adds to the fun. By the end, we "cashed in" our ticket and spun the wheel for a free prize. Overall, it is definitely an experience everyone 17+ should go thru! As fans of both horror films and mazes, it was totally exciting all the way thru. Would absolutely recommend visiting and going again if possible. read more

An extremely popular FREE pop-up funhouse to promote the launch of IT: Chapter 2. They have a reservation system on their website or you can show up for the standby line. This activation is on par with the detail and and design of the first pop-up that was the Neibolt House. This activation lasted a bit longer, approx 40min to get thru everything. They have carnival games in the waiting area that give you tickets for free stuff at the end via a spin wheel. The concept is built around the movies carnival so half of the walk thru are rooms from the movie and half are funhouse type rooms. 10 rooms in total. Our group had a great time and would recommend to friends in the area to try. Disclaimer: we did not have to wait in line, so not sure how long I'd wait in que before that effected my overall experience. read more

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Came here on Sunday at 1pm and mind you, this opened at 2pm and it still took 2-3 hours to get through the line. We even decided to buy IMAX movie tickets to IT in order to cut the line but still had to wait until all the reserved people got in first. I believed the event stated that it would be a 40 minute experience but to be honest, it was only 7-10 minutes long. Totally not the worth waiting in the hot sun for that long! However, the event itself was pretty cool, we got to see different scenes of what the movie was about and they had characters pop out here and there. Overall, still not worth waiting in line! read more

The tickets were sold out so you either had two options. First option would be to wait 5 hours depending on day and time which was an option for tonight on a Sunday being the last day as well. Second option is to buy imax tickets for the show that night and you skip the "line" in which we waited two hours. It wraps around the entire block. The Toomer Security team kept telling people to go on Facebook to give them a good review. Some guards were rude while some were friendly. The reason why it is so long is because they go in groups and they wait for one group to play three games in which you have to as they bring you there before entering the funhouse. The funhouse itself is guided and goes in groups of about 15. You go through rooms and get scared and it's fun and interactive overall. If you win the games you get a red ticket and at the end you get to pick a gift of a poster or popcorn. read more

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Great time! Everybody working there made it a fun experience.m, even the police and security. AJ from Toomer was particularly cool, as was Ollie. Float ya' later!!! read more

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Last Thursday my boyfriend and I showed up at 9:30pm to get into the line, and a white haired security guard working there told me I had to be in the line by 9pm every night. So I came back tonight (09/06/2019), and I arrived at 7:45pm, I walked up to the same security guard whom I spoke to last time and asked where the back of the standby line was. He said they were no longer allowing people in line and to come back tmrw before 5pm!! I told him that last week he said to get there before 9 to get into the line, and now he is switching it up to 5pm?!? The guy was basically lying! I even told him it was my bday and that I followed the exact rules that HE specifically gave me...but it didn't matter, he wouldn't let me into the line and sarcastically wished me a happy birthday while turning my boyfriend and I away for the 2nd time! I'm so furious, I want to speak to the manager of this It experience popup! If anyone can give me his info on here I would greatly appreciate it! I know I got my heart broken and hopes up wasting my bday evening to go down there, just to be told to kick rocks! That place is totally sloppy, rude, unorganized and I know that popup is causing a lot of people some major anger and/or heartbreak for continuously being turned away, seemingly so, no matter what time you go! The guard will just say whatever he is in the mood to say or do on any given minute or day! But I never felt so lied to and thrown aside as I did after speaking to that white haired guard, who stands on the corner lying through his freakin teeth! Thanks for ruining my birthday plans It experience!! read more

The outside looks cool but otherwise - meh. We had tickets and waited 2 1/2 - 3 hours. Any wait for this is too long. I think it was really poorly run and the quality of the "experience" is not worth waiting for - not interesting, not scary, not entertaining. Without giving anything away - there are rooms where I felt embarrassed for the people working there. People who work there - management- should probably get some training on how to treat people they have invited to an event and also how to keep the line moving. It was such a bad experience, I can't wait until the movie posters are down so we aren't reminded of it. read more

The scariest part of this maze was the horrible security guards and the 4 hour line. A girl behind us in line asked a simple question to one of the guards and he went off on her for absolutely no reason by getting in her face and talking down to her. They also kept telling us to move backwards several times even though the line was NOT moving at all! They have a specific bag policy which me and my friend were well aware of by bringing small bags that were the perfect size for the event. One of the staff members told us that our bags were okay to go through the maze halfway through the line but as we got to the security check point in the front, they told us we weren't allowed to go in to the maze at all. My friend confronted the security manager and he told us to go to CVS to get a plastic bag to put our stuff in and then he'd let us in the front of the line but at this point, we were so sick of waiting for the past 2 and half hours that we decided to go home. We even walked to the back of the line and had to tell other guests with bags that they wouldn't be allowed in because of staff clearly didn't know how to inform anyone themselves. Overall, this experience was NOT worth the wait and the harassment from security. I'm pretty sure Finn Wolfhard and Bill Skarsgard didn't carry the whole two parts of this franchise for this awful treatment by the security! read more

2 stars for the overall experience. 0 stars for the line/ waiting experience, 3.5/ 4 stars for the activity itself. We had reservations at 3:40pm and showed up 20 minutes early as encouraged online. The waiting experience was very unruly and the security guards were extremely rude, combative, and confrontational. After letting us cut into the line at a completely random halfway point (due to our having a reservation) they then told a couple after me with reservations that they were no longer accepting reservations and sent them to the back of the standby line. This is a single instance of MANY where different people were told different things based on the attendant's prerogative. Also- IMPORTANT TO NOTE- even though there is no note anywhere online purses/ bags are not allowed. There is a sign stating that clear gallon sized plastic bags are allowed, or small bags no larger than 4 x 6'. Lots of people had to step out of line when they approached the sign stating this and upon their return were sent to the back of the line to wait all over again per the attendants instruction. Even though my personal experience was relatively uneventful we still waited 3 hours in the blazing sun. There were a few water stations set up along the line but the attendant's refused to let guests have any. Once through the line and inside the carnival experience I was pleasantly surprised! For what it is- a pop-up maze with limited space and resources- I was impressed! Of course not on par with Universal or Knott's, but still 7-8 minutes long with lots of detail. The actors were engaged and really into their parts, and seemed to be having fun. Unfortunately the waiting experience absolutely sullied our takeaway from the maze, I'd honestly not recommend, even for hardcore fans. read more

The experience inside was pretty okay, but security staff was horrible including that dumbass blonde guy, honestly need to to hire better security they honestly don't know what they are doing read more

We were so excited to find this little adventure. Although it's free, the time it took to get through the short line was never ending. In fact we waiting over 2 hours and decided to leave because it wasn't moving. The staff were kind but couldn't offer a time frame to which we would get it. read more

So dissatisfied show up Sunday at 9pm just told be RUDLEY told by your cheap security team that you were close for the rest of the night when you clearly advertise closing at 11pm? LOW BLOW one hour drive to not even get in that was beyond frustrating. Aside from that the security approach from a male and female that were managing the end of the line Their approach to your customers/visitors was nasty and so unprofessional. Next time around hire a team that will represent you WELL & will not embarrass you by their actions . It took everything in me to not cause a scene and ask from Whoever was top boss there . Please next time around be considerate of those who make it there on time with the time you advertise OH AND MOST IMPORTANTLY train your staff . make sure your staff / team is respectful. read more

I'm in the fucking line now. This is the real horror. A three hour line. I'm purposely going to avoid seeing the movie now. Nice work, guys. I hope someone pulls you into a sewer. read more

I enjoyed it for what it was. The quality was of universal studios horror nights and the entry was free I cant wait for the movie release

Go on weekday before 6pm to avoid long wait. We went standby no reservations and were in in about 30 min. From time we parked to back to car whole thing took us one hr. It's a fun enough experience. Well done for free event. I also got free Carl's jr Burger from spinning the wheel. read more

Always too quick & short. But still, whaddya want for free? A decent hype-machine for the upcoming movie part deux.

Okay, so the event is free. The line was ridiculously long and I happened to luck out and get VIP tickets so I only had to wait like roughly a hour till I got in. If I wasn't VIP, this was not worth it. After you stand in line you go to a mini carnival where you play 3 games to win a red ticket that you can use to get a prize at the end. You're only allowed 6 mins but it felt like 3mins. After the carnival you enter the experience and there's a few jump scares. If you're easily scared, then I think you would enjoy it but if not, you would feel like you wasted your time. I'm a huge design fan and love the movie IT so i enjoyed each of the rooms and the team allows you to take video and pictures while going through (awesome marketing idea) but turn off the flash! It took not even 20mins to go through it and then you exit into the gift/prize area. I didn't purchase anything bc it was a bit pricy... It stickers started at $5. But overall, if you are easily scared and an IT fan, you'll appreciate this FREE pop up. read more

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Super fun pop-up! I had tickets for 7pm on Tuesday but got there an hour early and they let us in, no questions! They didn't even scan or really look at my tickets, just glanced at my phone and that was it. The standby line wasn't long anyway so we would have waited maybe 20 minutes. After signing the waiver, you're lead to the "Derry Carnival". There's a few booths with games. If you win a game, you get a ticket to spin the wheel at the end of the experience. The Funhouse was cool-better than I thought. You go in with a group of maybe 10 people and walk through about 6 or 7 rooms. Fun thing to do in Hollywood. I recommend checking it off your list read more

AJ with Toomer Security, THANK YOU for bringing water to those in line and going above and beyond your call of service. Much appreciated. Very friendly and understanding. read more

If you like IT you will love this place fun and scary thx Jeremy from roomer security for that great customer service

Great Experience!!! Yesss the lines were really long but "AJ" from Toomer Event Staffing made the difference!!! Great conversation , water on demand! Just above and beyond his call for service!! Thank you read more

The IT Experience was very entertaining. I waited about 40 minutes in line or less on a Thursday. Very happy about the short wait . Displaying all the carnival games and the photo-worth pennywise inverted balloons in the entrance was a great touch. A lot of great effects were used inside. Although it was not scary, it was fairly amusing . read more

Dee made standing in line awesome! He was making us happy in line! It was a good day with dee around

It was alright. It would of been better if one didn't have to wait in line for 5 hours. Then it was a quick 10 minute situation and you are done. So probably not worth it. But if you have nothing to do and want to kill 5 hours waiting in line go for it. read more

The IT experience was fucking great and the workers were very nice and professional. Thanks, Adrian !!

Poorly organized! Went at 8 to get in line the security there said we were no longer able to wait in line because it's to late already! Online on the website it doesn't say anything about getting there before a time frame in order to get inside of the walk through. Than he proceeded to ask us our age as if that was going to help us get the chance to stand in line and he said we had to be there by 4 PM to get in to come back tomorrow. Ended up having to leave and had to pay $10 for parking and didn't even stay there for 10 mins. read more

We waited from 6pm to 10pm for 10-15 minutes for a cheesy walk through. Ya It was free but not worth waiting 4 hours and some change. The crew was yelling at you to get against the wall the whole 4 hours. They did not care about the people or the questions and made you feel stupid. Not worth the wait read more

Okay, so lets start from the beginning. I don't know who hired the security company but they were awful. First they literally had no idea what was going on. They were all extremely high that they had no idea what was going on. They have two lines. A reservation time line and a stand-by line. Each line were about the same length. We had reservations so we finally found the right line and started waiting. During the waiting one security guard was just walking up and down screaming at people for not standing single file against the metal gate. At one point they had an umbrella blocking so i had to stand on the side of the umbrella and the security guard scream "you in the tank top you need to listen and not stand in the middle of the side walk" which was not true my hand was literally on the bar and i started laughing because I had no idea why he was yelling at me and he said "it's not funny i'm being serious". He was doing this to everyone in line for about the 45 mins we waiting just to get to security check. Which we had reservations so we were already 45 mins past our time. We made it past security and when you turn the corner there was another huge line that you can't see before security check. There is a sign saying from this point the wait is an HOUR. So why have a reservation time if its pretty much all stand by. After an hour we got to the "waiting area" which the whole thing was one big wait. They let you play some games for tickets to spin the wheel at the end of the "maze". The cut our game playing time to about 3 mins because they were closing early for a "special" event. Okay so the maze. It's about a 7 minute walk thru. They say the experience is 40 mins which is 100% not true. Besides waiting the hour and 45 mins the experience was about 10 mins. The rooms were really well done. I know it is free just wish it was longer and actually a good 40 min experience like it was advertised. In conclusion don't go with a reservation thinking you wont have to wait because you will! And security is outrageous. Super super super rude and ruined the whole experience. Every single one of them seemed like they were just mad they were there or to high to know where they were even at. read more

I had a horrible experience. I had a reservation time of 820pm & got there 30 minutes before. So got in line, next to the stand by line and waited... and waited... and waited. An hour passed and we reached a point where a sign was posted that said it was an hour wait from that point. So yeah, the reservation time didn't matter at all. So I talk to security who said they were letting in groups of a certain amount, but the stand by haff the higher ratio of people going in, which makes no damn sense. Also verified with them that it would be indeed approximately another hour of wait time. F#@k that. So we left. Such a waste of time & quite the bummer since we had been waiting for our day & time to go for a while. Even getting the reservation in the first place was a pain in the ass. But whatever. It all turned out to be for nothing. read more

My two favorite security from Toomer Security inc dee & Rickia in zone 4 help me out in line & made the experience of waiting in so much more enjoyable! Thank you guys for being so awesome! read more

Kia and dee and Jane and Aj are literally the best they made the whole experience so enjoyable. I felt safe and had a great time.