Read this if your thinking about staying here 0stars Awful gross experience at The Imperial Hotel, Torquay - definitely not worth the price.
We booked a deluxe sea view room expecting a relaxing, high-quality stay. Instead, we were kept awake by a loud wedding or ll that went on well past 11:30pm. We had asked the manager and reception staff for a solution hours prior and they offered an inland room with less beds and a Lower quality when we paid for sea view deluxe When I complained, the staff offered to move us to a smaller, cheaper room--no apology, no refund, no proper solution. Why should I pay for a deluxe room when I can't even sleep in it? we had a very long drive home so we wanted to sleep a little bit early , I had rung multiple times aggie at reception was not helpful I had left that hotel in tears and Aggie found it amusing smirking throughout she said there's nothing they can do but tell them to turn it down we had also called up a manager to our room and he never arrived they put the phone down, going till now as I'm writing this 12am the manger was serving drinks at the wedding so his words were they wernt that drunk and there's nothing they can do the music didn't stop till 12: 30 it seemed the guests were deliberately getting louder after being told at 10 to lower the music and stop the screaming guests and when it did the loud guests came back to there rooms next to us and one even threw up off the balcony it was disgusting they were on the balcony's talking loud till 2
To make things worse, I had a very expensive facial at the spa which was honestly terrible, uncomfortable, and my skin felt no better afterwards. It has also made me break out which I never do I regularly have facials , I also had my nails done and they chipped the very same day but the lady who did them was nice at least .
For a place that markets itself as a luxury hotel, the quality and service were completely disappointing. Also note I used there pool and steam room plus sauna and fell ill from it I had gotten out and felt grossed out when I noticed a crawling insect in the spa and it seemed the whole hotel was sick with some sort of virus everyone was coughing and sneezing in the pool and restaurant , it has made me very ill and ruined the whole holiday public health have been informed .
id also like to add housekeeping had just opened our door when we had a do not disturb sign on during our stay she had opened the door then knocked .. what if I was getting changed ?! She was annoyed to see we were still in our soon at 9am? She did not change the sheets even it was like she was not expecting us in our own room , they also charged my card without my authorisation they had used my card on file witch they are not aloud to legaly do as one receptionist had explained it's not legal for us to use any cards on file but Aggie went ahead and charged us anyway , they also tell you that they give you 20 pounds credit for the restaurant , when you book a certain amount of nights sounds nice right? but they force you to order two courses each coming out to a minimum of 30pounds not including soft drinks and even water. This was my last holiday with my daughter as I am terminally ill and they ruined it i left that hotel in tears there was also no heating at night and the room was boiling hot it was like staying in such an old fashioned place book an apartment for cheaper your better of self catering as it seems there's no catering here anyway the rooms were also infested with somthing like insects
The Imperial clearly prioritises weddings and events over the comfort of paying guests. I would never stay here again and absolutely do not recommend it. Just an hose t review hoping to save people hard earned money don't ruin your holiday ! read more