Today I had a meeting with Johnathan and it was great. His pens are unique and well crafted and his…read moreknowledge of the product is superb. I came into this experience with out any product knowledge and thanks to Johnathan I feel like I am walking away with a better understanding of how much passion and soul he puts into every piece of art that he creates. When you have a meeting with him take the time to ask questions about the different types of wood, how it's made and other materials that he works with. It will enhance your knowledge of the product but also allow you the opportunity to see how much passion he puts into his work. His work is so much more than a pen with excellent craftsmanship.It is an extension of his soul and each piece is unique and one of a kind. The practical side is evident in the price, function and quality and it's hard not to feel like your writing with something special all day long. Thank you Johnathan, your a find. Best~Robert

Rude rude rude. Not helpful in any way. Acted like I was bothering them. Why is being friendly…read moreand helpful so difficult?

How they are still here, I don't know. We needed new draperies in one of our bedrooms, I had great…read moreluck with Calico Corners in Chicago so I suggested we give them a try. Big mistake. Huge. Customer service is a foreign language at this store. It started when we went in to pick out fabrics, that part was fine, but when we had decided to go ahead with ordering it just got worse. My fault, I should have recognized that the dot matrix printer that has not been made for 20 years and the DOS based ordering system may have been indicative of inclusion into this century, It took over an hour to actually do the order, they didn't seem to care. We opted to have them come out and do the measuring ($120 charge), this occurred within a week or so, then we waited, and waited, and waited. In the past I found custom drapes to take 3-4 weeks, this order took 10 weeks, anytime we called to ask about the status, we were told that "someone in the back" had the answer to our question and she would call us. We never received a call. Finally when they did get here, the installer realized that they were 3" too short (Luckily they did the measuring not us) and had to be remade. So here we wait, no one calls us back, no idea of what is happening, and dealing with the rudest salespeople of all time and paying far more than other place for the privileged, So again, how are they still in business? I have no idea given their abysmal customer service. Avoid this place and find other vendors.

I was looking for bulldogs shirt to support my grandson's football team…read moreGot a shirt no problem. I then ordered another one with the name and number on it. The first time it was done wrong They told me I'll fix it tomorrow, so I waited an extra day went in the next day to see if there was any progress being made nothing was fixed. The owner was not in that day so I went in this past Wednesday, which was yesterday finally had everything done wrapped up in package I get home open it up wrong size shirt, and there are smudges and runs on the name Terrible work looks like they ran a press a little too hot to me.

Have had multiple issues on multiple occasions. Unfortunately my hands are tied with using them…read moresince the teams and other entities within the school use them. My most recent is if a company says your item will be ready on a certain day, it should be available anytime that day. Not 1 hour before they close on said day.

Needed to fill an order for shirts quickly and they didn't disappoint. Tried to get these shirts…read morelike the original order of another printer that bailed on us for a reorder, but these were not screen printed. But they were efficient and on time with our order which I appreciated. Would definitely recommend them.

Look no further! The team at The Embroidery Shoppe is amazing! Professional, warm and helpful from…read morebeginning to end. I chose to work directly with them instead of going through a third party to have some high-end fleeces and vests embroidered with our company logo and they turned out absolutely beautiful. One of the women who worked on our pieces has 20 years of experience and it shows in the quality of the embroidery. Their prices are very fair and worth the drive to Westland to drop things off and pick them up; I'm sure you could also have items shipped directly to them to be embroidered. Every time I went in, they seemed to be very busy, but they always made time for me and even put a rush on an order for me when I left out a few pieces. Thanks to them, I still hit my deadline! I worked directly with Marisa, but everyone I met was very helpful and the process was very smooth. I look forward to working with them every year.

I rcvd a shirt from Ann Arbor T-shirts as a Christmas gift. It was not my size. I forgot to return…read moreit until early March. So they just sent me a new one, no charge, and said I should just give the first one away. TOP DRAWER service!

I placed an order back in July for a jacket for my department at MM. I usually have my orders…read moreshipped to me as I do not live in or very close to Ann Arbor, but figured I could pick it up after work and selected the pick-up option. With life happening and my work hours being very similar to their pick-up hours, I figured I would see if it was possible to pay to have it shipped to me. I emailed them YESTERDAY and received a very prompt response that, yes it was possible and they would send it right out. I was provided my tracking number and TODAY, a little over 24 hours later, my jacket was delivered. AMAZING CUSTOMER SERVICE !!!!!!!!

Do not come here, horrible customer service and no employee wants to be there. Steve worked with us…read moreto do TSA pre check and was very impatient and let us know he was supposed to be on his lunch -"and made it feel like and inconvenience. Then when checking out Bob was so rude and had no desire to help any of the customers. I waited in line for 10 mins to the point other customers were asking if there were more workers to help as we all were waiting for help. I ended up walking out and not even buying what I needed, due to the service of this place. Disappointed

Had no issue placing an online order, shipping is fast too they offer next day delivery.read more