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    5 months ago

    Rude rude rude. Not helpful in any way. Acted like I was bothering them. Why is being friendly and helpful so difficult?

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    8 years ago

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    10 years ago

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    7 years ago

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    Calico C.

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    9 years ago

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    10 years ago

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    Crate & Barrel - Davis Sofa

    Crate & Barrel

    (28 reviews)

    $$

    Nice looking store and fun to generally browse. A little bit of an odd experience at this store…read morethough when visiting "on a mission". We were looking to visit Crate & Barrel in Novi to have the opportunity to check out some dining tables I had seen online. I wanted to get a sense of the look & feel in person. First off, the location/address on Yelp and Google Maps should be updated. We navigated to what is actually a La-Z-Boy store nearby Twelve Oaks mall. Took some searching to figure out the store is actually located inside the mall (Upper Level by Macy's). The dining table I was most interested in was super beat up in the store. It's a wood veneer, and the one they had on the floor had tons of scratches and dings on the surface. I asked if someone was available to help, as I had some questions about durability, delivery costs, warranties, lead time, etc. I think they must've been busy that day because I sort of felt like it was a burden to them to have someone to talk to me. I asked if we could demo the extension functionality of the table, a main part of why I wanted to see the table in person, to see how difficult/easy it was, and what that process was like to extend or shorten the table. It basically didn't work. I actually think the experience in person made me decide to not get the table. Wasn't clear (and I asked) if I were to buy it, if the table would get to that condition within months, years, etc. Was pitched a Crate & Barrel credit card while I was there.

    Wendy was extremely rude and condescending when asked for help. Unsure if they were having a bad…read moreday or if they need a raise but...

    Calico - furniture - Updated May 2026

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