I have never written a review in my life but feel this may benefit many families. Last fall, my…read moremother made the decision with our urging to leave her condo and move to a retirement community. While I had some awareness of the strides that had been made in retirement communities in the past few decades, I did not know what to expect. Like all families we had a budget and with some help were pointed in the direction of a number of retirement communities on the Northside of Indianapolis, Carmel and Westfield. We were fortunate to stumble upon a reasonably priced diamond in the rough, Carmel Senior Living. The community consists of an independent living wing, assisted living wing and memory care wing. All residents are treated with respect and dignity because the people who work there ACTUALLY CARE. From the director Deb Guzman to Leslie who works the front desk to everyone in between. You will like how your your parents are treated. The facility itself is a manageable size, clean, well decorated and well thought out. The residents are kind and outgoing. It is actually when things went wrong for my mother that Carmel Senior Living really showed just how much they offer and just how much they care. Recently my Mother, who lives in independent living, fell and dislocated her shoulder. Appropriate medical professionals were called to the scene and she was taken to the hospital. Deb, Pam and others at Carmel Senior Living helped advise us through a process we knew nothing about. That is post hospital rehabilitation centers, then home health care back while back at Carmel senior Living and how to maximize insurance coverage all along the way. My mother is now back at Carmel Senior Living participating in daily activities along with her rehabilitation. I would recommend you tour Carmel Senior Living and see for yourself. Perhaps you go first and if you like what you see, then bring your parent if you think it's an option. I leave you with this, after we moved my mother in last fall, many of my friends told me, they had moved their parent into a similar facility but they probably waited too long. Most people don't want to admit when they shouldn't live alone anymore. If you are thinking your parent, maybe should not, then it's probably time. I hope this information has been helpful to you. All my best to you and your family, Son of a Carmel Senior Living Resident

Good luck trying to contact corporate! I tried. Except mailing a letter...that's my next step. But…read moreit looks like they might see it here. I could say a lot of good things, like I did in my original review...but when food is really really an important part of our lives, especially for seniors, this place is a huge FAIL. When we did our initial visit in Oct/Nov 2025 the meal was very very good. They touted their great chef. This was a big factor for my mom choosing Independence Village of Carmel. This time in life isn't always easy for the elderly and food SHOULDN'T be the problem! Shame on you! In 8 months Storypoint should be able to correct a problem like this. Once she moved in in January 2026, that good chef was long gone or it was a facade they created for mom's visit. I can't tell you how many "chefs" they've gone through just since January 2026 but it's been more than you would ever think could be. It doesn't appear they are hiring "chefs" to make their "chef prepared meals" as their website touts. They are hiring people off the street and trying to make them a chef. Mom pays a pretty penny for living here and can't have consistent good meals?!? My mom is resorting to ordering DoorDash and having to buy more groceries for a wheelchair bound 88 yr old who should be able to rely on good meals from the dining room. Does she get a credit in her rent for this? NO. This lack of consistent, good quality meals is a big problem! And a lot of the elderly can't or don't speak for themselves. So I'm speaking. I'm fed up for my mom and the other residents there. After all the research and comparing places to find the best place for her to call home then having to deal with the subpar dining is just too much. This IS a big deal for the elderly. My mom lived at another community for 2 years that truly had a "chef" who created 3 beautiful meals everyday. AND ALL 3 were included in her rent, unlike Storypoint that only gives 2 meals. RARELY, was there a bad one. I wish she could have stayed there but she needs more physical help than they offered. The 5 other communities we visited covered 3 meals in the cost of their rent. Like I started, I could share a list of things we like about IV of Carmel, specifically Corso Care with Elizabeth and her team (they are excellent!) but the unacceptable dining experience day in and day out, knocks out the rest of the list. If you could make the dining experience as excellent as Elizabeth has with Corso Care you'd redeem yourself and truly set yourself apart from the other communities in the area. Otherwise, I'd think twice about moving here.

My sister is currently a resident at Maple Park. I visit a couple times per week; due to my work…read moreschedule, I usually visit early evenings and weekends. The majority of the times,I'm there; the aides function as baby sitters. sitting at the desk or other chairs minimally interacting with residents. Sometimes the TV is on but most residents are not wheeled close enough to watch or hear. Music is not played, although research clearly shows music is excellent therapy for patients with dementia, which the majority of residents suffer from. I will usually play music on my phone while there and residents visually perk up. A couple times, I've asked the aides to please put some music on to no avail. My sister is in her wheelchair all day from morning till night. When I come in, she is sitting with her head just hanging down. She is verbal and experiences minimal conversation with the aides, as they sit, observe with minimal interaction; virtual babysitting. The room is usually just dead silent. There is an activities lady who comes in during the week days and she clearly makes a wonderful difference for these dear residents. Early evenings and weekends are a depressing atmosphere at Maple Park. Ive spoken with my sister's social worker with minimal results. The aides appear bored and rarely smile with the residents. Thank you for taking time to read this.

This is not the prettiest facility, but please, please, PLEASE don't let that hold you back!…read more I moved my very sick father, from a beautiful facility in Carmel, where he was ignored, his health deteriorated, and he was hospitalized several times. The staff at American Senior Communities in Westfield takes care of their patients, keeps the family updated, and works their best to get every last benefit you can out of Medicare and Medicaid. The facility director gave me his personal cell phone number; and the head of nursing gave me her cell phone number as well. You will always be able to reach someone. It is a wonderful facility, that will take great care of your family member. One of my dad's nurses actually sketched a picture of him, and shared it with me; she truly cared for my father. I will take excellent care over pretty rooms any day.

Hospice care. Overall my experiences were positive. I would recommend dishes go immediately into…read morethe dish warmer in order to ensure a hot meal. Claire, my aide, was caring and professional. She took great care of me. Tara Tull was an additional bright light during my time. She is professional, friendly, and informed. If I had questions or issues she worked fast and hard to get my issues resolved and questions answered. As I transition from Hospice to Palliative care she contInues to support me. She always takes the extra step to ensure every issue is resolved.

On behalf our family, I would like to give my strongest recommendation to the whole Riverwalk…read moreVillage (RW) Rehabilitation & Skilled Nursing center for the expert and compassionate care my father recently received. Our father had fallen and fractured a hip and was admitted to another rehabilitation center where he did not do well. Sadly, did pass away even after amazing & compassionate care at Riverwalk Village (RW). The facilities are not necessarily top end and are a touch aged, but are very clean, orderly and well maintained. What really differentiated the care he received was the positive patient (&family) centered approach the whole staff maintains. Even after falling into a coma I witnessed staff still addressing my Dad by his name and speaking tenderly with him to check vitals and the like. The staff also did an amazing job of pivoting to a hospice care model with little time to plan and included outreach to a Catholic priest for anointing of the sick/last rights services. RW was recommended to us by our father's care team at his acute care hospital for their top notch wound care. From what we experienced and witnessed, I would highly recommend the facility. A special thanks to the following team members who made such a special impact our father's last days and made the family grieving process bearable. Brian McKamie- Executive Director Alli King- Admissions/Marketing Director Sarah-Registered Dietician Bryndi- Social Services Nurses: Lori & Amy Aide: Dee

Facility is in good condition. It was comfortable living for those in need. The care was fair…read more There were several staff that seemed attentive and caring for our family. The only challenge was clear communication on process of admission and discharge.

Medical staff, nursing, PT and OT were generally top notch. Did have a clunker every now and then…read moreon weekends, especially at night. They appeared to be agency nurses, not staff nurses. Low rating applies to operations outside of medical staff. Room cleaning only happened when it was requested. No fault of cleaning personnel, they were severely short staffed. Food was decent but getting the order correct happened about 50% of the time. Procurement failed to order correct products, such as briefs that fit. Thank god for Amazon. At home medical equipment was not ordered in time for discharge, caused additional expense and a bad experience. Overall the health related goals were met and went home improved, so if you can deal with the other stuff, might be a good fit.

I have never experienced a more pleasant team of professionals, from the welcome we received to the…read moreknowledgable and personable staff. They all made my daughter feel comfortable and informed about her concussion and status, providing rehab 'homework'. Scheduling was a breeze, as they were very accommodating to avoid interruption of work or school with our evening appointments. They sent us on our way with a thank you for choosing St. V's, realizing that we had a choice. Sometimes its the little things that show a big effort of going beyond the norm. I appreciate their efforts in making us feel welcome. The therapists she's seen have been understanding and helpful with her lack of confidence through this difficult ordeal, providing reassurance and good advice for reaching her goals

The staff were very compassionate, helpful and so supportive of my care. It's the first time after…read moremany attempts that the care has been really focused on my issue and I was treated specifically for the issues I have been dealing with for many years. Britney did an excellent job of focusing on just my problem and had expectations that I could make a significant recovery even though others had treated me like I was to old to bother with. First time in years I have had relief from pain that has interfered with my life. Her encouragement and care are greatly appreciated and I highly recommend her for her knowledge and skills to hone in on specific problems. The whole staff was s so pleasant and helpful.

This company is the best company to work for! I feel so appreciated as a worker and the company…read moretakes the time to make sure I have what I need to be the best caregiver I can be. The care that we provide to our clients makes someone feel special to know they are able to help that person with the things they may struggle with now. The bonds and friendships you build within this company is just heartwarming as you feel you are a part of a huge family. If you are looking for a job, or if you need services or know someone who is in need of services I highly suggest giving this company a call!!

This was my first experience working with a hospice care provider. I was excited that my mother…read morewould finally get some help and guidance in caring for my father. My family and I were thoroughly disappointed. I thought they'd have professionals who knew how to work with elderly patients with dementia. Nearly every person who showed up was inconsistent and poorly trained. We had one or two staff members who seemed to know what they were doing, but nothing consistent. We left with the feeling that all they cared about was the payment they'd get for having my dad on their patient list. I have no idea how one might consider their services helpful in the least. Since my father's passing they have not reached out to my mother to offer their condolenses or follow up in any way. Need I say more??

You can't ask for anything more!!! The team at Anchor of Hope was spectacular with regard to their…read morecare, compassion and communication. Our father's care team was efficient, and caring and gave my father the utmost respect in his time of need. My entire family will highly recommend Deb and the other members of her care team to provide your loved one with the best care and most importantly communication and taking the time to ensure that we understaood everything that was going on. Truly can't say enough about this team. If you are looking for the care you wish you could give but cannot...call Anchor of Hope. They are supurb!

I have placed several clients in Prairie Lakes for Rehab for several reasons. They have fantastic…read moretherapy that are the same therpist that get to know the resident and help push the resident to get them back home faster. The nursing team is very stable with the same team daily, so they get to know their patient very well a know their needs and likes. The most important things in a rehab building is Staffing and Therapy, Prairie Lakes has both. The Executive Director Holly is very involved in the facility with Nursing, Rehab, Assisted Living and a beautiful Memory Care. The building physician is Dr Tetrick, he has been with the building since it opened, he see's every patient himself and he has James a very experienced NP. Just a well oiled building! Call Kelly Ponsler and take a tour, you won't be sorry!

THIS COMPANY IS AWFUL! If you hate your family member go ahead and send them here! I had my mom…read moreadmitted last month and the only thing she received from this company was a BEDSORE! The "manager" Kristen Dyke was extremely unprofessional and so rude. It felt as if she was only in it for the money. My mom's call light was always on when I came by (which was everyday) and she was always wet! If i could rate this zero stars I would!