I'll make this as short as possible. I had prior issues with the home depot in midland, so when my boyfriend wanted to drop into the one in orillia I was hesitant, but also interested to see the difference of service. IT'S SO MUCH BETTER! both myself & my boyfriend said that we liked this location much more. we were asked if we needed help many times, by many people. also everyone was incredibly nice. read more

My husband and I where doing a complete kitchen re-model. We went to the department and sat down with a gentleman to review what we where looking for. I myself thought we where more than prepared I had the kitchen layout and full dimensions needed to acommodate the space. The associate quickly glanced at my drawing and than handed me a piece of graph paper. He than dismissed us and said I would have to come back when I had it filled out. He did not want to take the time to discuss anything. Are you kidding me ! Absolutely ridiculous !! Needless to say we did not return. read more

Service at this location is atrocious!! We asked at the service counter 3 times for assistance in the hardware aisle as we needed some chain cut. Nobody came!! We literally grabbed a guy from the garden centre who knew nothing about the products we needed but he still did his best to help assist. Props to him Customer service was terrible, except for the Garden Centre guy, despite the fact he wasn't much help. Not his fault. read more

OK prices, very disappointing customer service, decent products for the most part. I've gone numerous times to this location, and each time I ask for assistance in finding a product, the sales associate is unsure of whether they carry it or what would work best based on what I need. For eg, I was looking for Septi-Tabs, and I went to numerous departments of the store, being told they didn't have them. I went on their website, and used their "pick-up in store" feature. Several hours later, I got an e-mail saying it was ready for pick-up at the front desk, at the same store. When I went there, the person at the front desk had trouble's finding it (and this has happened to me more than once when I've used this feature on their website). So all-in-all, I'd only go back to this location if there's something that I can't get anywhere else. read more

I was in-store shopping today . Lots of employees ...all mutes . I had to ask 4 different employees for help and not one helped me . I understand Covid times are stressful for all, but even a simple acknowledgment or reply would go a long way . Oh well..online ordering from here on out . Why don't they have a zero star rating ? read more

Maybe the worst customer service possible . Percentage of Staff totally uneducated or experienced in most departments . Very poor on the phone and handling of enquiries and call returns Phone calls are a waste of time , no staff available to pick up . Staff turnover is huge . Reverts back to pro desk . Pushes customers to Lowe's where They care. read more

Best and most informative customer service I have ever had. All of the staff smile, offer help and answer questions. I found the staff to be very knowledgeable and everyone went above and beyond. They really helped me with my latest renovation! read more