My husband was having issues downloading emails on his phone. We have always gotten phones through…read moreMobile shops at Zehrs, so we went there to see if we could rectify the problem. We arrived one morning last week and were looked after by Komalben Thakkar, who was patient and kind, and helped get our emails back. Within fifteen minutes we left the store, having had a great experience. Many thanks to Komalben!

I am writing to formally express my disappointment and concern regarding an extremely poor customer…read moreservice experience my family and I encountered at The Mobile Shop - Bayfield Barrie location during a recent phone upgrade and trade-in process. This situation involved repeated misinformation, contradictory explanations, and a lack of transparency that ultimately left us feeling misled and disrespected as long-time customers. We left the store feeling frustrated, disrespected, and honestly violated as customers. At multiple points throughout this process, we were given conflicting information, blamed for internal miscommunication, and denied transparency. We were patient, polite, and accommodating throughout what became an unnecessarily drawn-out and stressful experience. We are repeat customers who have purchased multiple phones and plans through The Mobile Shop. Unfortunately, based on this experience, we will not be returning as customers, nor will we recommend this location to anyone. We will be contacting the district manager with more details and believe this situation warrants review. Proceed with caution when dealing with this location and manager.

I have had to use them twice now (my 9 year old decided to take the tablet for a swim, other time…read morewas a parts failure), and both times the service has been fantastic. Pricing is less than half the competitors and the diagnostics have been spot on. The replacement of the usb charging port took a day, the water damage a little more, but was a lot more work to repair (I actually thought the device wasn't fixable when I brought it in, the repair cost was well below expectations and still worth it on a 4 year old device).

Wajahat responded to my message very quickly and he was very friendly, and was willing to work with…read moreme. It only took them a day to order the parts and replace the screen and fix my phone. I highly recommend Univercell for their proficiency and Wajahat's excellent customer service!

Hello Future-Tech, I am writing to formally lodge a…read morecomplaint regarding the poor service and damage caused to my Samsung A52 smartphone at your store on Wednesday, November 12, 2025, at approximately 1:15 PM at your Vaughn Mills location. I visited your store to fix an issue with my phone's charging port, as it occasionally failed to charge when plugged in. The technician on duty tested my phone using one of the shop's chargers and confirmed the same issue. He told me that the charging port was faulty and offered to fix it for CAD 20. After negotiation, we both agreed on a fee of CAD 10 for the repair. He asked me to return in 20 minutes to collect my phone. Upon my return, the technician informed me that the repair was completed and requested my PIN to access the phone. I declined to provide it and instead attempted to unlock the device myself. I immediately discovered that I could no longer swipe or input my PIN -- the touch screen was unresponsive. I showed this to the technician, who appeared nervous and began to unscrew the phone again. He made a phone call in another language, but I could hear him mention "charging port." Despite several attempts, he was unable to restore the functionality. He even removed my screen protector and force-restarted the phone, yet the issue persisted. When I tested the phone with my own chargers, the charging problem also remained. The technician later confirmed, using his own charger, that the phone was still not charging properly. At that point, I became very upset, as my phone was now in worse condition than before. I had to leave for work immediately and told him I would return when free. Because of the damage to my phone, I was unable to book a ride to work and had to walk approximately 28 minutes. Throughout my shift, I was unable to reach my wife and baby, nor could they reach me, causing great distress. As of now, my phone remains unusable, and the initial charging issue was not fixed. This has caused me significant inconvenience and emotional distress. I request that Future-Tech take full responsibility for the damage caused to my phone and either: Repair or replace my Samsung A52 to its original working condition,or I press charge for the damage and the emotional stress caused. I await your prompt response on this issue. Christian

Hi. I'm sorry I ever went to bell store, I liked the new samsung, mgr said…read moreI cant afford it.. that wasn't nice hto say that. Then standing at counter, He says he has a last years model. I looked at it, it was s24. I didn't ask For it. Shouldn't of taken phone, I left store and fell on side of my head. Hospital, Dr said everything was ok. I returned to store later and returned The phone, I was confused, why did I pick motorolla phone, and contract. I didn't see it. I could not get the samsung phone. I am passed. I hate The motorolla.. stupid rules. I should of went to best buy.

this Best Buy should be closed for good there staff sells…read moreyou only outdated products from laptop to printer I spend over $ 1500 for office unexpectedly there service charge was more than deli