If I could give 2001 audio video a 0 rating, I would…read more We prefer to buy from Canadian businesses, and have bought two Samsung TVs, and a receiver from 2001 audio video over the last decade. Our latest TV, a $2,200 55" Samsung Frame TV was purchased from 2001 AV in June 2021. The TV was the same price at Best Buy, however 2001 AV included an extra year of warranty (2 years total). In December 2022, we noticed a dead pixel on the screen of our Frame TV. We emailed pictures to head office and were told to expect a call. When head office called us, they said our TV wasn't under warranty, as we'd unsubscribed from an email newsletter, nullifying our extended warranty coverage(!). This is a shock to us - we were never told that we would have to subscribe to marketing blasts in order to keep our warranty coverage (obviously we would have). Attached is a picture of our receipt, showing the 1 bonus year of warranty coverage - nowhere on the receipt does it say that in order to use the extended warranty we must subscribe to a newsletter. To say we're disappointed in 2001 AV for not honouring our extended warranty is an understatement. Spent time on the phone with a rep who was no help at all and did nothing to help us.

Hi. I'm sorry I ever went to bell store, I liked the new samsung, mgr said…read moreI cant afford it.. that wasn't nice hto say that. Then standing at counter, He says he has a last years model. I looked at it, it was s24. I didn't ask For it. Shouldn't of taken phone, I left store and fell on side of my head. Hospital, Dr said everything was ok. I returned to store later and returned The phone, I was confused, why did I pick motorolla phone, and contract. I didn't see it. I could not get the samsung phone. I am passed. I hate The motorolla.. stupid rules. I should of went to best buy.

this Best Buy should be closed for good there staff sells…read moreyou only outdated products from laptop to printer I spend over $ 1500 for office unexpectedly there service charge was more than deli

Took computer in yesterday to replace the processor fan. Worst experience I've ever had at a Canada…read morecomputers store. what is meant by a non-technician who told me it was unlikely that the fan could be replaced because it was a prebuilt system. When I inquired about upgrading the system was told that the motherboard was unlikely to fit, it would need a new processor, New memory and if my current processor didn't fit then it would negate buying a new fan. It was obvious that her only interestWas to sell me a new system. Oh and she wanted to sell me a system check saying that something else may have caused the fan to fail

Bought an external DVD player. They told me I had 15 days from the purchase date to get a full…read morerefund or exchange. The DVD drive didn't work. I took it back and they said they need to test it to make sure it's defective BEFORE issuing me an EXCHANGE. I even asked for the SAME item, just one that works. They then said that they have to test it and that I need to come back in 3 DAYS after they call me. This company is horrible. The staff are rude and they don't want to help you. In fact 2 other guys were in line with me, and they said that they've been back and forth with the company for 2 months trying to get their refund on a defective item as well. DO NOT GO HERE!!

Been a customer for 20 years now and these guys have provided me with the best products, service…read moreand knowledge when it comes to AV setups. I've bought over 6 TVs, a few receivers, speakers and they've installed my home theater build. I have their products and installation in almost every room in my home. Great personal service relationship! I won't go elsewhere.

The best. Phenomenal personal service. Excellent products. Technical know-how. I wouldn't go…read moreanywhere else.