Let me start by saying I am 100% grateful that we have a Home Depot and don't have to wait for things to be sent by mail or drive to the mainland for stuff. They have a good selection, and you can order almost anything you need to be shipped to the store and then pick it up. Prices are competitive without that "extra cost" that seems to get added by a lot of businesses because we are so far from the mainland. (I get it, transport here is expensive!). When I place orders they call me to tell me they are ready so I can come pick them up. The two downsides are: 1) the app. If you do curbside pick up with the app, no one brings it out to you. You have to go in, wait in line at customer service, and pick it up yourself. And 2) usually when you go into a home depot the people who work there know a lot about the tools and supplies and how to use them. It's pretty clear that some employees here don't do any of their own home improvements. However, the employees will go out of their way to help you and are super friendly. So that's a huge plus. Just know that you have to come already knowing every single little thing you'll need for your job, including sizes and types, since you won't be able to just ask the staff what else is needed to change the faucet in your sink. read more

Ken in customer service bent over backwards to make my experience great Others blew me off but he came through

Reading some of these reviews, it's hard to believe that they're about the same store. I would argue it's the customers issue. I am in and out of this store (conservatively) 5/8 times a day and have never had an issue. From advice, problem solving, returns, and having blinds cut to length. Today in particular, Rachel (smiley Rach) stopped what she was doing to help me in the blinds section. When one of the cutters were down, she suggested another and if it would work. And it did. It just makes me believe that if those with negative reviews walked in with an already $hitty attitude, then there's nothing that can be done to improve their day. read more

Why have a store front if you keep moving products online? From wood, garden items to other things that this store use to sell. I don't want to buy online. Also do you really need a whole store section plus an additional aisle of just paper towels? read more

It's a Home Depot. Nothing special. But I have to say what the employees lack in understanding or language barriers, they make up for with a helpful attitude. Its appreciated. read more

This shop had everything we needed - from random items for home repair to a hitch lock for our vehicle and U-Haul. Staff was helpful when we had to make a return for purchasing the incorrect size hitch lock. Nice to have on the island when you need something and you need it fast! read more

Nobody picks up the phone. It's all walk in and unless you're a local they won't even talk. Home Depot told me that portable AC units are not a seasonal Item and that's why they don't carry it in stock ,... really? Key west has gone mad !! read more

This Home Depot is located on Key West and we visited it on a weekend we were down there. It closes early, around 6:00 PM on Saturdays and when we went to pay there was only one cashier open and about 10 customers in line. I imagine since Key West is a small city that it keeps shorter hours and cashiers but still. Overall it's ok, we found what we were looking for. read more

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Some of the worst employees I've come across living on kw. If you are a different race than them they just give you dirty looks and talk badly about you in creole. These employees are awful. But they always have everything you need so you gotta pick and choose read more

Came to this home depot to purchase garden lights however, I didn't know which one was a better one. Damian provided excellent service, was so kind and patient. Leaving this review because it's so hard to get great customer service now a days that Damian deserves all the recognition. read more

Great location in key west. The staff is good. The service and delivery are good I recommend this Home Depot. read more

The Home Depot - Hardware Stores Near Me - Key West, Florida

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We went there for buy something needed right before they close( like 10 minutes ) and the guy who name is Romeo was so helpful! We had best customer service! Thank you Romeo! read more

It's great having Home Depot on the island it's a one stop shop for your building needs. I like going to mom and pop places but it's a lot easier getting all your paint and building supplies at one place. I got some paint mixed the girl was really nice and the price was competitive. They also have big nice restrooms which is nice read more

Like just about every other Home Depot on the planet, except it's in Key West! No, really, the employees here are friendly and helpful. The restrooms are extremely clean, which is a huge plus when you're driving down US1 and have to go number one. I really wish they had a better selection of patio lights. I have been checking back just to see if the selection has changed from week to week., but it really hasn't. I guess it's okay for a browse, but I prefer Ace for the personalized attention and small-scale size. read more

Michelle at the front customer service area helped me the other day concerning issues I had with lights that were purchased recently. On a scale of 1-10, Michelle was a 20! I can't remember the last time that I had someone be so good at helping solve my issue. Maybe ever! Michelle is an absolute star and represents this store extremely well! read more

Bought a fixer upper in the Keys. Have been coming to this location for a few years prior and really thought nothing of it, just your average HD. The service here is always readily available and you can always find someone to help you with whatever you need. Prices maybe a bit more than average than in rest of US, but they ALWAYS have ( or can order) what you need for your home. Ordered my kitchen cabinets from here and was totally pleased with the professional results I received from Lucy. From conception to finish, great situation- aside from lack of colors! Hey, bring your dog and they can be posted on the Key West Pooch Hall of Fame HD wall! read more

The Home Depot - Doggie Wall of Fame - Hardware Stores Near Me - Key West, Florida

I was just ridiculed during checkout by an older store employee for wearing a face mask. I'm a 78 year old retired biochemist with a heart condition who won't be shopping there again. read more

Great! Knowledgable staff! I'm a property manager and they really help! However, the hdx brand paper towels are the worst quality product out there!do not buy these! It's like stiff cardboard, and I had to buy a pack of 8!!! read more

Pro Desk. If you have a big order or if you have issues with ordering ask for Eddie. He won't quit on you. He'll figure it out if it's possible. Very professional but also caring. Great representative for the Home Depot brand! read more

Bought a home on Geiger Key almost a year ago. Trying to renovate it before moving into it. The HVAC is almost 20 years old and needs replacing. Left request for HD to give estimate for a new system. No response. Don't waste your time. read more

Miracle! ~ My daughter planned her wedding months in advance. Church wedding, garden reception at the oldest house on Key West. Then the rain came. No refund on the reception venue left us with a tight budget. Went to Home Depot to see if they'd rent us some plants to have at the church hall emergency venue and when I asked Karan in the garden department at Home Depot, she said lets talk to the manager and see if we can rent to you. Home Depot and Karan save our reception! We rented they're pick up, had 10 large plants at the hall and helped save an insane day! Kudos to Karan and Scott! You are our rock stars! read more

Robin in the paint department is fabulous! She's patient, helpful, and knowledgeable. Being new to the area, she helped me figure out exactly what I needed. read more

I needed a few things to do some field repair on my RV. Home depot came through, as they always do. Great selection and good prices. It is nice to have this store here. They saved me hours of searching and some money as well. read more

Living in Key West can be a challenge because we are limited to the amount of stores we can shop. Home Depot has served its purpose as a supplier for construction, home repairs, etc. The problem I have is they have specialty areas for estimates, building and installation of products. The wife and I wanted to do interior shutters in our condo and went to Home Depot for help. They set us up with an appointment with California Shutters out of Hialeah, Florida to come down to Key West on March 28th for measuring and an estimate. The company receptionist and the techs called my wife on the 27th to confirm our appointment on the 28th. I cancelled a VA doctors appointment so I could be there on the 28th. The appointment time was from 12pm till 2pm. No one showed so at 3pm I called the home office. Wendy the receptionist told me she would call the techs and find out what is going on and get back with me soon. An hour passed and no call back. I called her back and she said some paper work got mixed up and the techs went to another appointment. I asked her if anyone was going to make my appointment and she said sorry but no. No manager or owner was around so I told her if she could please have one call me the next day. That never happened. The company pledge is to treat their customers like family. I hope they don't treat their family that way. I think Home Depot should remove this company off their list for shutters and anything else they produce. read more

Poor customer service, not a very helping or welcoming staff. Had a product shipped in from online and the item was broken and damaged, ended up returning the item. read more

I was in the Key West location and was greeted by Taj he helped me promptly got me in and out quickly.I had a really good shopping experience Thanks Taj! read more

Called to get a shed ordered and wanted to pick up at Home Depot store in Key West, was told I could not! They are out of stock and dont know when more are coming in, so mt inly option is to order online and pay shipping of $55. Not happy, will order from Amazon instead. read more

place seriously needs some competition. can't even get someone to help load

Recently, I ordered tile in bulk to be picked up at will call. I spoke with an employee that took my information and after she had checked that the tile was available, she charged my credit card. Since I was over an hour away, she told me that it would be ready when I arrived. When I got to Key West, after driving through a heavy rain storm, I went to the customer service desk and was told the tile order was not there. I then went to the Flooring Department and talked to the employee who took my order. She said the tile was not available and that someone else had ordered the tile. She said she didn't want to call me when she found out since she said I would be upset! I asked for a supervisor and the Assistant Manager, Robert emerged. He said that he could not fill my order. He was unappologetic and had an attitude. He said I raised my voice and that he would call the police and have me physically removed. Wow! This is how they treat customers. Home Depot Key West has a bad attitude. read more