I got stuck half way in to a DIY home improvement project and needed a specific piece of hardware. The department associate was deeply involved in helping another customer, so I walked up and down the aisle, scanning for my part with no success. The moment he was available, Jeff quickly made his way over to me to help me out. He confirmed that they didn't carry what I needed in store, and then asked me what my project was. I explained what I was attempting to do and his face lit up. He informed me he had a plan and I followed him around the store to retrieve different pieces. He opened up boxes and assembled all the pieces together to a) show me his vision and b) make sure all the pieces would fit properly. His solution was better than my plan and saved me a lot of time and work. He even cut (and offered to glue, but didn't have any glue handy) pieces for me.
As I was walking out, I remembered I needed sandpaper but was unsure what aisle I needed to be in. Another associate a few aisles down spotted me and pointed me in the right direction, with a big smile on his face. This is the most help I have EVER gotten from a home improvement store.
On an additional note: I usually don't discuss/compare competitors in reviews, however, I feel this experience is appropriate in this context.
I visited a competing home improvement store earlier in the day looking for my hardware. The associate (female) who assisted me referred to my needs as "his"... as in, I was clearly fetching parts for a man. I don't get worked up over this kind of thing, but this experience made me appreciate that Jeff had enough sense to find out this was MY project before making assumptions. read more