Ordered a patio dining set from the Hartwell Home Depot with same-day delivery. Waited all day. Nothing. Then learned the delivery plan was apparently DoorDash picking up a full patio set that requires a pickup truck... except nobody knew who was actually delivering it. Eventually had to cancel the order. For anyone curious how the process went, here's the story: The Patio Set That Never Came I ordered a patio set Tuesday at noon, Imagining dinner outside very soon. "Same-day delivery!" the website did say-- So I waited and waited the rest of the day. I waited till six... I waited till eight... But my chairs and my table were running quite late. Then ding! went my phone with a cheerful delay: "Your order's postponed until Thursday. Okay!" From six until eight you must stay home and see, Your patio set will arrive--possibly. So Thursday I watched every truck rolling by: A van, then a pickup, then some other guy. But none had my table, my chairs, or my stuff-- Apparently waiting is never enough. I called Hartwell Home Depot and asked with dread, "Where is my patio set?" politely I said. "Oh! DoorDash must pick it up first," she replied. "They haven't come by yet... though certainly they tried." "DoorDash?" I said. "For a patio set?!" "Yes sir," she said calmly. "Not delivered yet." "They'll need a pickup to carry the load-- So maybe tomorrow it'll get on the road." On Friday I called just to ask them once more: "Who's bringing my furniture out to my door?" She said with a pause that lasted a beat: "We don't know the company that'll bring your seat." That's when I canceled with dignified grace-- No table, no chairs, no porch dining space. And somewhere out there, who knows where it's at-- A DoorDash driver is Googling: "How to deliver patio set?" The Home Depot @HomeDepot read more

Small store but the employees were beyond helpful, sweet and professional. Kim R in Customer Service was the STAR! She helped with a complicated return and went above and beyond. read more

The front end people are not the friendliest group My order was not pulled On the other hand Carter and Laci we 5/5 star employees. Both went above and beyond helping me pull my order and shop for the rest of my stuff The 2 guys that helped carter and laci load my cabinets we also great Store gets a 3/5 because the front end girls were lazy and rude at the customer service read more

Wow, the incompetence of the front end personnel will make you shake your head. Do you sell bird food? Why would we do that? Can I buy mulch here at the register and drive over and get it? No, go over there, we're lazy here. Where are all the carts? The customers left them all in the parking lot (several people standing around doing nothing up front). Walked out with nothing but disappointment. Sheeesh, I know it's a tight labor market, but...sheesh! read more

Quality of vinyl Jeld Wen Windows, as ordered thru this store/chain July 13, 2023 Don't bother. Arrived on 29th day, with a no return policy after 30 days. One window made backwards; some were bowed, and not straight.; one had cracked glass and two broken latches. Furthermore, the consensus of the window installers and the glass shop hired to replace the broken window is that these are poorly made, with inferior workmanship..and I couldn't agree more. Please don't bother. Learn from our headache. Sincerely, Steve Jones Hartwell, Ga read more

Cindy B. In the garden trimmers was beyond amazing. She was so kind, patient and helpful. She truly was a breath of fresh air. She assisted us finding a specific product that was not easily accessible from the floor. We are thankful she was the one who assisted us during our Home Depot visit. 5/5 recommend! read more

Bought expensive deck paint and two cans we purchased extra for following summer to touch up our deck so we knew we had same color same paint. We open can and it has harden up so bad that it is ruined. Called to see if they would replace it and Alisha in that department said no that they couldn't and if even a little air gets in can it can cause it to do that and I said it had not been open since they had tinted the day we bought it and they closed it. Will not shop there no more and we have bought flooring and all kinds of stuff there but we will start taking our business to Lowes. read more

I'm so disappointed in our Home Depot here in Hartwell. I'm looking for granite countertops. The contractors were very nice but why do I have to drive on the other side of Atlanta 2 1/2hrs to look at the slabs of granite! Next town over is the granite capital Elberton. Maybe Lowes can help me! read more

Lumber yard drive through is now closed. Very small store, limited inventory. Best order on line and have shipped to store. Otherwise typical store, only one in ten workers know anything. read more

Good service. The one thing I noticed that was different for the stores that I've been to in NW Atlanta was the drive thru lumber yard. Neat concept, I wonder what it's like when it rains??? read more