We purchased a washer pedestal. During check out it says install included. So we ended up paying 38.00 delivery because we needed it installed. A few days later ups delivered the item. Next day home depo sent me a email saying they would be here Saturday to deliver and Install. We got the pedestal so we was figuring they ment they was coming to install it. I got a message they would be here 11 to 3:00 pm. Got a notification saying I'm the next stop. I tracked the truck he made 6 stops. Fours hours later got another email saying need to reschedule. Two hours later got notification saying delivery completed. I called customer service she said install was not included. My receipt say install free. I wanted to return it she said I can't, I have to send back ups. I ordered from home depo not ups. They do not stand behind their word. Says all returns to home depo. Not my problem they had it dropped shipped. We spend sooo much money at there location. Never again. We've been shopping there 26 years. We will never walk back into that place. Lowe's is our go to. Be careful what you order if they drop ship it you can not take it back to the store. So ridiculous!!! If there is a place to include a pic for free install I'll post the pic.. ( Home Depot "I saw your response, but the webform link did not show up on Yelp. read more

The Home Depot - Says free installation!!! - Home Decor Near Me - Beaver Falls, Pennsylvania

Home Depot is a home-improvement store chain that has thousands of retail stores across North America. This particular store is located in Chippewa Township. I do not usually shop at this particular Home Depot, but I was in the area, so I stopped in. I felt most interested in seeing the selection of kitchen cabinets, countertops, and tile flooring. I spent many minutes in the kitchen section, and two nearby employees spoke zero words to me, not even to say hello, let alone to ask if I needed assistance. I thought that the styles of cabinets were OK. I found a couple of countertop materials and colors that I liked. Next, I had trouble with finding the tile flooring, because it was not next to the flooring sign, but I did find its aisle, and I chose a particular brand and color that I like. The tile was a reasonable price. read more

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Needed a few things today to help me finish out my project at home. Service sure is much better than shopping on the weekends. Prices everywhere are so much higher and only grab things I really need. read more

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This Home Depot always has great service. They have Poeple to direct you where to go. And takes care of their veterans with preferred parking. If you need help with a project they have experience personal to give you great advice. I highly recommend this Home Depot. read more

I just want to start by saying thank you to Tyler, Damien Liz, Veronica, and Gabe for making my shopping experience a fast and friendly visit You guys turned a bad day with Lowe's into the best 15 minutes of my life I will drive the extra mile and burned the extra gas just to shop at a home depot and I am not just saying this about the Chippewa home depot even the Robinson home depot is the best home depot stores I have ever been in their very attentive and they see every customer all the way through home Depo has made my home DIY PROJECTS a very enjoyable on they get the average person that not sure what they are talking about but show them a picture and they got you. Thanks to the best staff ever read more

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We were greeted as soon as we walked in the door, everyone was very friendly. We had at least eight associates ask if we needed help. I would definitely recommend a store. read more

Home Depot help us out greatly with a friend in need with 15 bags of mulch thank you so much for your generosity Teresa St.Esprit

Went there a couple days ago and got great service when looking for an item! The older lady at the customer service desk was grumpy or it would be five stars. read more

Always find help immediately. Which is nice not wondering all over the store and wasting time. Cashiers always pleasant. read more

200 employees roaming around. 2 who will help. Your best bet for help is to ask a fridge guy who's sitting down. Recently, I went in to exchange a propane tank. The guy in the lot said to go to customer service. 4 people working that counter, 1 actually working. One of the 3 watchers saw me holding the tank and began to berate me for bringing the tank inside. I go here cause it's close or if I know exactly what I need and where it's located. read more

As soon as I asked the two females having a conversation if they could ring me out, they said I could do it myself "over there". Haven't been back since. read more

No help from employees, no help from management. I'm in the construction business and my advice is to STAY AWAY from this store.

We tried to buy a dishwasher from this Home Depot and have it installed - mistake! The dishwasher was special ordered, and we had to wait for an installation date. The dishwasher came defective and we had to refuse it a the time of the installation. The store and the manufacturer never called us to reschedule within the promised 72 hours, and when we called four days later to try to schedule a new install time the store stated they would call us back and then they never did. We are going to get our money back and then go to Lowes. Save yourself some time and hassle, just go to Lowes in the first place. read more

I have had to go to this store 4 times in as many days since just purchasing a home in the area. The paint department has been helpful and attentive, but sadly, the young lady at the Customer Service desk was rude, impatient and only slightly managed to veil her contempt when I asked her to check a price at Lowes on a vacuum cleaner. And yes, Lowes had it for $30 less and yes, I intended to purchase it at The Home Depot but after this short exchange, I walked out and made my purchase at Lowes instead. If you can't be pleasant, you have NO business being behind the "Service" desk. read more

Words can not express how un happy we are we put money on roofing Materials. There was delay in picking up the Materials they transferred money back into an account and we're holding it do we place the order for the new materials in early September I drove to the store to check on everything to make sure everything was OK as far as the finances. On September 20 my contractor called and said he was going to be coming on the 25th to start my job. On the 21st I got a letter telling me that they were refunding me the balance off my account . The check was being mailed to me and it would take 21 days to receive. After waiting 25 days I called and received information saying that no the check would take 4 to 6 weeks. After 5 1/2 weeks I was angry posted something on Facebook they called me the next day Do you see why I haven't gotten the check yet they would call me back within the next 24 hours. Received no call back I called back again how to explain the situation to yet another person who said they would look into it and they would figure it out. And at six weeks four days I called againThe gentleman that Talk to Made a call Told me that because today was Saturday I would have to wait till Monday that they were closed on the weekends. On Monday I called back they said they would call and find out what was going on. While I was at work with no phone on me they did call me back left a message at 4:08 telling me if I called them back before 430 they would be able to re-verify my phone number and address because they mailed the check to the wrong address. So I drove to the store the next day I did not want them to mail me another check they said there was no way they could do it any other way they called corporate talk to corporate they said that they would overnight a check to me and I would have it by today they promised this. It did not come today. Something I don't understand to begin with because they had my phone number they had my address all was in the computer. For one thing the money was not left over from the completed job. They should not have refunded the money because I was just in the week before to make sure everything was OK he noted to my account what the job was yet to be done and I didn't even call Before they refunded the money. It is now November 7th in southwest Ohio average temperature right now is just about 40 all of next week is going to be in the 30s and below I have a leaky roof. End it looks like I'm going to have one till spring. Very unhappy with home depo. They are aware that my husband is a wounded warrior. And we live on a low income places to go a lot to get all that money together. read more

I normally buy lots of supplies at the Home Depot in Bainbridge, Ohio and I'm a diy'er. Years ago they were great but I went into the store this morning and it was a chaotic mess with dirty and dark aisles with employees talking in groups with themselves instead of helping customers. I went to go buy some treated deck boards and as soon as I arrived they basically closed the entire lumber department for restocking which should be done at night after the store is closed. The pandemic is no excuse. Sorry. This is the closest yard and I had 3 gaping holes in my backyard deck and is unsafe that I'm fixing. Nobody came up and greeted me and asked if I needed help. So when, I asked for help I was ignored because they seemed to be more busy in restocking shelves than helping customers. Besides that, when you crowd aisles with stuff including metal ladders and other junk, you make it a safety hazard!!! This is not a good way to treat your customers especially when I dump $1,000's of dollars there almost every year!!! Home Depot? You got an F today. SO I went to Carter Lumber in Burton, Ohio. 100% better. They were far better with their customers and took my order fast. I Got my order in. loaded the truck and back to the site in the same amount of time I waited for help at Home Depot. Carter Lumber got an A++ Why can't Home Depot learn from this and improve the service? It's easy. read more

Purchased carpet. Disaster. They damaged my home and now over a year later no resolution. NEVER use ACS (American Carpet South) as the installer. read more

We always get help when we need it here. We usually have to ask for help, but I prefer asking rather than being pestered by employees the whole time. We have made numerous returns and exchanges and they are always quick easy and efficient. The manager John S. is always very helpful and goes above and beyond to make sure we have everything we need! Thanks Home Depot! read more

I purchased flooring on-line. It was easily tracked from my computer and I was texted when it came in. I picked up and the service was excellent. I had 15 boxes of flooring that needed loaded in my truck and Joe from the Chippewa store loaded all 15 of them in my truck. He was very polite and friendly. I will gladly go back to the Chippewa Store again with such good people working there. I am not sure Joe's last name but he was working around 11 AM on Friday 10-31-14. Thanks Home Depot and a special thanks to Joe. read more