Visited this location twice while here for work. First was to make a purchase at the Pro Desk. Second was to return an item and shop for other items on 4-6-24. The Pro Desk, like any other HD was super friendly and helpful. On my second visit, my return was very smooth with Cheryl. She was friendly and efficient. However, when I needed to shop, I was walking up and down the aisles, not able to find an item and had four employees walk past and not even make eye contact or ask if I needed help, I walked to the front of the store where I saw two employees walking towards me. Again, neither of them made eye contact so I had to stop them and ask for help. One employee said nothing while the other reluctantly told me where I might find the item. Well, I'm sorry had to bother you to do your job. When I went to check out, I walked to a registered with a person. We made eye contact and then she walked away to get a drink from a mini fridge. Befuddled, I stood there for five seconds and not once did she turn and come back. I then went to the self checkout and noticed that she still didn't come back during my entire checkout process. Her light was on but nobody was home. Very frustrating! read more

We were on our way to the Grand Canyon when the roof of our motorhome started coming off. We pulled into the Home Depot parking lot and tried to figure out what to do next. My husband bought supplies to try and make a temporary fix. He talked to a couple different employees about what we were doing out in the parking lot. They were very kind and understanding. We ended up being there overnight and into the next day. After feeling somewhat secure that we could be on our way, we got on the road again. Thanks to everyone that helped my husband find the things he needed and understanding our situation. read more

The Home Depot - Tarp, sealants, paint rollers, paint tray and more! - Hardware Stores Near Me - Barstow, California

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If you can believe it, Home Depot has no one in electrical or plumbing on a Saturday at Barstow. I will start making sure that I do my Home Depot/blows shopping when I'm in Victorville. read more

It's the only game in town, but it would be better if it were run with a little better level of concern. The anti-maskers come here, rather than Victorville or Apple Valley because they know employees will not confront them, like the other stores will. Heck, at least three employees were wearing their masks below the nose or as chin guards. The apathy wasn't comforting. read more

This Home Depot is absolutely ridiculous. There's plenty of staff standing around huddled together doing nothing while all departments have customers waiting around for assistance. I waited for nearly an hour to be helped with paint even though when I arrived, I was the only one standing in line. The employees are rude when you ask them for help as if it isn't their job. This place needs better management and people that are actually eager to do their jobs correctly. read more

The Home Depot - Helping out an old white couple that arrived MUCH later than I did, still waiting. - Hardware Stores Near Me - Barstow, California

This Home Depot in Barstow Sucks. They been owing me $3,000 refund since December 14 2024. Every time I talk to someone there they say it's been Investigated, or it's been maild out. There Thieves. I'm only giving a star because yelp make me. Do Not Shop there read more

Returned some unusable keys, store was dead and Irma and her coworker were sweeping the floor while we stood at the customer service desk waiting... finally she turned around and acknowledged us... with an attitude. After refunding my $$ for the keys she rang me up for the lightbulbs I was purchasing and applied the refund like I asked and I guess assumed I didn't want or need anything else I asked for my military discount she copped an attitude huffing loudly and was like you told me too late I have to start over while rolling her eyes... very unprofessional behavior. read more

Best experience at a home depot. They are so friendly and informative. Thomas and the ladies in the night crew are amazing with great attitudes. read more

3 stars Unable to find exactly what I was looking for. Contact paper, slim variety and options. Found more variety and designs at the local Walmart for cheaper read more

Contrary to popular belief, all Home Depot's are not the same. On this first time weekday visit I came in contact with three different associates and all of them provided superb customer service. They genuinely wanted to make sure I left with what I needed. That's not the norm when it comes to this retailer. This is a convenient place to buy lumber. Nobody likes to load their lumber onto a cart just to load it again onto their truck. The drive-through lumberyard at this location eliminates that hassle. I really liked the modern self-checkout kiosks. The flat screen terminals are really big, user-friendly and information is processed extremely fast. Major kudos to the vendor of these machines. This average size Home Depot has a large parking lot and is surrounded by absolutely nothing. read more

Excellent customer service provided by Jenna and Nadine. Also one of the managers Denisha (if I spelled your name wrong I'm sorry!) seriously though these lovely ladies have given my husband and I exceptional customer service. Very friendly and went above and beyond to help us. Good workers need more recognition! Keep being the people you are because it makes a difference! read more

I was in there on September 28th around 5pm. I was in a rush and your store associate took the initiative to ask if she could help me. I was grateful and accepted. She walked me to the correct area for drill bits but the tile bits were in another area that another store associate walked us both across the store to get to. Both of them wanted to be helpful and sometimes that makes all the difference. My day got worse because I rushed up the mountain to work in a house in the midst of my anxiety and rushing I lost my keys. I frantically searched my car a few times and called into Home Depot. I ended up driving back down to the store because I just could not find them. I explained the situation to some different associates. The associate I spoke with on the phone was very understanding of my feelings and frustrations. I understand that it was the end of the day and no one wants to deal with a whiny person but they all wanted to help. I did end up finding my keys in my vehicle and my weekly schedule was pushed back a day but everything was okay and I just appreciated the helpfulness and the understanding from your store associatess. read more

A few weeks ago we received our washer that we ordered,we were told by the associate when we get the washer to look it over before they install for dents or scratches.The day of delivery the 2 men were in a hurry to install it I told them that I needed to take a look at it first.Everything looked good it wasn't until they installed it and after they left I noticed they chipped off some paint(I'm guessing when they hit the wall trying to get the washer in it's place).I was so furious but,I knew that there was nothing that could be done,I am unhappy with the unprofessionalism these 2 guy's shown and that's why I'm putting it on Yelp so customers can be aware. read more

So I just moved up here, came to HD Friday, the staff helped and I bought all suggestions . Now I didn't need everything and I'm trying to return those items. I'm being told without speaking directly to me that there are screws missing. So I cant return brackets. Cashier took brackets out of box proceeded to assemble brackets brought someone else up here who agreed that I needed the screws in order to return. Fumbling everything bcuz her nails are too long to be trying this.Wow. read more

I drove to Barstow to pick up the 5 clips to install the Christmas lights. They had the clips but sold out of the installation pole :( However Lindsay at the service desk made a great effort in searching systems to help out. She had great customer service and work ethic. I left without the needed parts but knew where to get them. read more

Horrible experience at the store with the night management they don't know how to manage nothing they need better customer service and relations training whatever you guys do don't go at night read more

The employees' mantra is "I don't know where that is... that's not my department." Do NOT bother asking for help. When you're in this store, you're on your own. read more

Absolutely the worst!!! This location does not care about Customer Satisfaction and the Guest Services's Desi instead of creating a solution they illegally refunded my card for a purchase of carpet I needed. I was initially told FREE LOCAL DELIVERY of my Carpet and Padding and instead they refunded me and would not answer me calls. I hope corporate office cares more than this local store does. read more

Excellent customer service on Sunday morning before 10am. Great time to go as not many people yet. staff was super helpful, knew exactly what I needed. Best Home Depot Shopping experience to date. Thanks Todd for the exceptional service! read more

I walked in to this store to purchase a new refrigerator and the customer service lady Maria was everything but useful, Terrible experience also felt like we were inconvenience to her. Every other homedepot store rep was awesome. Maria definitely needs some training or a better attitude or both read more

I went to Home Depot , couldn't find what I was looking for , so I asked for help , the cashier said she would send somebody over , I waited for ten minutes and nothing , so I asked her again and waited five more minutes , then decided to leave , right as I was walking to the door , an employee asked if I needed help on the hardware isle , I just walked out , BAD BUSINESS !!!! read more

I love this Home Depot for the very unique experience of having a drive-through lumber yard. I've never seen one anywhere else. You drive your truck into their lumber yard. Then you park and load up the lumber that you need. Then you drive up to the cash register and they ring you up. Once you've paid, they open the gate and you drive to your job site. Brilliant! Other than the drive-through lumber yard, this Home Depot is the same as just about any other Home Depot. There is a lot of supplies for all types of home improvement projects. However, if you need specialty items, they may not carry them. Overall, it's a great place to go for a one-stop shop. The staff that work here are very friendly and helpful. Sometimes they are a bit hard to find in the store, but when I go up front, I can always get someone. read more

I was passing by L street in Barstow last night and decided to stop at Home Depot to get a tv mount for my new 43 inch tv. This was the smallest Home Depot I have ever seen but I was truly impressed with the wonderful customer service. Everyone that I encountered was polite and extremely helpful. I walked into the store and I was greeted by an employee helping another customer. Then another employee asked if they could help me find something and when I told her she told me exactly where I could find it. As I was walking down the aisle another employee asked me if they could help me find something and he walked me to the tv mounts. He took the time to discuss the different tv mounts, recommended the one the would best meet my needs and discussed the prices. Then he asked me if he could help me find anything else WHATTT! Lovely! I made my decision, I took the wall mount to the front to check out and I was pleasantly greeted by a cashier name Anna. She had such a positive personality and a great sense of humor I had to ask for her name. Although this Home Depot was small and not the closest store to my home if I ever need anything I will surely make the trip. read more

Just wanna give a big shot out to Beeca in flooring She made the shopping experience easy,professional,1st class customer service.

I love this location. I can always find what I need. If I have trouble locating something they do not just tell me where what I want or need they walk me to where it is located. If they are out of something or my store does not carry it they offer to check for it online for me. Every worker I have come into contact with has been above & beyond in the help department. This is my go to hardware store. read more

Not only is Home Depot paranoid and stupid , but some of the employees are very rude !!! my wife went in there and asked for help and the guy was a rude prick !!!! would have complained to the manager , but it wouldn't do any good , so I wrote a bad review to warn others. read more

I bought a washer from them that didn't work once. When I called them the same day that it was delivered they said that because I didn't pay extra money for their warranty it wasn't their problem. Since when do you have to pay extra money to ensure what you buy works. This place will rob you blind. read more

Please retrain your staff for proper customer service. I went to get a padlock and I asked a female employee where I could find them, another employee, who had nothing to do with our interaction, started going of on me for no reason. I couldn't see his name tag because I was in a rush, he followed me to the parking lot, I didn't paid attention to his nonsensical rant, but that little encounter left me perplexed, mainly because I had visited this place on a regular basis and I hadn't never encountered any issues until that day. I sincerely hope this young guy is no longer working there. read more

The worst customer service in Barstow. We went to buy lighting. Had the department paged three times in 30 minutes. No one could bother showing up. In fact, an associate stared at me 10 minutes on the phone before asking if I needed help. read more

Came here for our Christmas tree. Raul, Josh and Fred were all super helpful and friendly in helping me and my family choose our perfect tree. read more

The Home Depot generally use to be my favorite place for projects and construction supplies untill a recent purchase. I don't like posting things like this, but I just think it is very important to highlight things that happen such as this, when starting a $$ project. I needed floors done right, in a short period of time, so I turned to whom I thought was the Best! For the job, Home Depot. The staff is friendly they get you going quickly. However, their sub-contractors who measure and their floor guys seriously make Home Depot look bad. If they couldn't take on the job, they could have just let me know. The measuring guy did not show up the day they were suppose to. The the store did not have the proper moldings therefore had to set back the project date. Things like this should be checked for before paying for a pricey project and are unable to meet a necessary deadline. After multiple calls and pleading to get my floors done on time as contracted to do so, they met a deadline that left me with 24hrs to move my entire house items. Just let me say I cant finish moving because my floors aren't done and it's September 2nd, 2019 I've called and keep playing phone tag with everyone. Just lost hope and feel that what I paid was completely not worth it. Feeling so dissapointed and aggravated with this entire situation, I dont know what else to do. The last I spoke to someone, they were suppose to come and analyze...never got a call back to know when. I Called Home Depot Corporate and they never sent me the information they said they would. I received one call back and then never heard from them. This project was subject to begin Mid July, 2019. It's not done. It's now Sep. 2nd, 2019 read more

This place isn't all that bad. It's kept clean inside. I have always received really friendly customer service and advice. And it's never been crowded or too busy. A good alternative to the Victorville store. read more

Not the biggest Home Depot, but it's BIG on friendly employees.....was asked several times if I needed help, and every employee that passed asked "hi, how are you?" read more

The service I recieved from Yvette was excellent she came to my cart and scanned my products and was very polite to talk to

Very good customer service. Several times I've had staff go out of their way to help me find something that ended up only costing a few bucks. Very good to feel appreciated. read more

I ordered carpet and it was lots of money and they came out or measure. Everything seemed fine and when it came time for install they didn't follow through so I called and checked on the problem. And was told there was no problem on my realtors end so I figured let me pic it up and have the install done on my own. Went to pick up the carpet and there was no padding. So since the problem was never a problem I figured let's just have them finish and yet still a problem so the carpet people were going to refuse to leave the carpet and padding but my elderly father help with leaving the carpet . They said it was too heavy. On the first install it was one man on the second there was multiple. Carpet pro said Home Depot said not to install and and Home Depot said carpet pro said they could so who's the lier.???? I've learned Home Depot is Okay if you don't have anything installed a friend had a door installed with an estimate of $999 when installed it was $1600 and was told it was an estimate. Later went into Home Depot to find out 2 associated were talking about her situation. So Home Depot is good as long as you don't get an install... I'm. No longer getting my kitchen installed. Too bad read more

Horrible customer service. Stood around 20 minuets waiting for someone to help me even after I asked a few for help it's always,"oh that's not my department or I'll call someone for you!" What a crock. Sad thing is it's the only hardware store in Barstow now. I guess I'll start making the drive to Victorville just to go to the hardware store. The only thing to come here for is if you know exactly what it is you want heaven for bid anybody in the store helps you. And you can walk in here at any time during the day and see five or six of them standing around talking with one another read more

This is the worst home improvement store in California! If you need anything, just drive to Lowes in Victorville-you will be glad you did. This store carries a limited range of tools and supplies and the management is arrogant and stupid! Stay away! read more

I have been fighting with The Home Depot for the last two years about the cabinets that were installed in my kitchen. Well, today, I finally had it. I just came back from the courthouse and filed a small claims court case. No one seems to want to take responsibility for the defective conditions for the cabinets. Going to Court on September 11, will keep you posted. read more

The clerk in the garden area went above & beyond to help me with my landscaping purchases. The ladies in the blind area; however, just sat at the desk & ignored us. One of the other clerks was much more helpful in choosing the correct item for our needs. read more