I made a return and the customer service representative was Itzel. Right off the bat she seemed perturbed that we were there. I had my wife's credit card with the product.. she immediately began scanning the items that I was returning, and told me in a rude voice that none of these were purchased using the card I had scanned. I told her that I just purchased these the day before using this credit card and I was legitimately confused why I wouldn't show up, granted I did not have my paper receipt. I asked her if I could just get cash back then and she was genuinely rude and said absolutely not! And told me that there is a slight possibility I could maybe get Store credit but she wasn't even sure if that could happen. Thank God, my son found the receipt in the car and we brought it in and the return was made. You think that being in customer service/returns department, Home Depot would put their best and brightest folks forward to showcase their customer service abilities, this was not the case, dealing with Itzel. She was short, and rude with her demeanor, and the entire time half of her face was blocked off by a mask, which is her choice, but coupled with mumbling/ low voice made it extremely hard to understand. read more

The Home Depot - Hardware Stores Near Me - Apple Valley, California

The worst Flooring Contractor I've ever used. Avoid it all cost. Their subcontractors are substandard. I've had to call or go into the Home Depot store several times to try to get the job completed. read more

I purchased 2 patio heaters at the Apple Valley location on Bear Valley Rd last week on Thursday.Home Depot delivered them Saturday morning around 8am.We are pleased with our purchase and the delivery driver Michael was very professional and he set the patio heaters exactly where I wanted them. read more

Great service! They have everything you need and a vast selection at very competitive prices. Love it.

I tried returning and item past the 7 day return policy there were no signs at the check out & the cashier never informed me of the new return policy that just went into affect in June. They would not even let me exchange for another item of equal value or more. Very rude sales associate & the supervisor Miguel was no help Poor customer service I will never buy anything here again I will be shopping at Lowes from now on read more

We needed a lot of different sized pieces of wood and asked Damion for help. Damion was very helpful and friendly. Thanks Damion for helping us finish off our shopping list without frustration. Hope To see you there on our next trip ! read more

Ran by kids not real help when needed, went three times to buy new home locks for my new purchase. Every time I go or call it seems I can never get a straight answer or the help I need. The employees there well at least in the lock and key isle seem to not know how to help or somehow don't have the equipment working to re-key locks when your ready to purchase them from the store. read more

I ordered appliance late. February was told. it was going to be delivered in late May 28. Then I get an email saying it won't be delivered for a whole Nother month we have been waiting for over three months, technically for an appliance terrible customer service nobody with any knowledge of anything, but yet they are hired these people are applying for jobs that they have no experience in any home improvements they look like zombies walking around with pointless lives read more

Home Depot Apple Valley CA. This place needs to be overhauled. Customer service is pathetic. I only have a one star because I'm unable to put zero stars. When try to get an associates attention for help, they quickly walk away like your not there. It's better to search online to determine where the merchandise is located in the store. The associates will start a conversation with another associate while you're checking out at the register. No hello or hi, they are there to just push you through the line and go about their day. They need to be reduce in staff. read more

I want to thank Roxanne customer service, for making this customers life easy. We had an online order that was quite complicated for us, but not for her to handle. I truly am grateful to be a customer of Apple Valley Home Depot. It's nice as a contractor to walk through the door, ask for help and actually receive it. I also want to add that the selection was spot on we came in thinking there was only gonna be so many, but Roxanne had an associate go look, and we actually got what we needed from the store saving us from having to drive all over to different locations. There is value in any product that you can get at one location. This trip was worth the money and our time. read more

The Home Depot - Front entrance - Hardware Stores Near Me - Apple Valley, California

Sadly, I have to give it a two, because although when we go in most people seem very helpful every single time without fail when we call for information, it will ring for five minutes one time up to eight minutes and nobody answers. Or then it answers and keeps us on hold forever, and no one wants to go the extra mile to help unless we have the exact information that makes it easy for them to find read more

I could spend hours at Home Depot honestly but when I go I usually have a purpose. I have had a million questions and always had wonderful service here. Savanna in paints is fantastic!! So pleasant and helpful. Checking out is always easy and the cashiers are great. This location is clean and the staff is always helpful! read more

The Home Depot - Princess colors - Hardware Stores Near Me - Apple Valley, California

I called to get inventory for generators, and they told me that the have a few. We took the time to head on over, and when we got there, there was a couple in stock. Yeah, I payed for a really decent generator, and it works well. As soon as I asked for them to unlock the generators, an associate came almost right away. The whole experience was great. Not too much other to report. I would come back, but, there are so many Home Depot's around. Not a bad experience here read more

I didn't get the gentleman's name but he was very rude. I asked him if he can match my paint and he barely looked at me and said no. This isn't the first time i've had a bad encounter with this worker. I no longer shop at this home depot. I'd rather drive the extra distance to the home.Depot on bear valley in victorville. read more

I have shopped here as my number one store for many years. Today I spent an hour and a half searching for specific items. No one asked if I needed help. Employees were all hanging in groups, laughing and doing nothing. I went to paint dept to get can of spray paint. One man in paint helping a man then there were two other people there so I got on line. Guy finished with one man then instead of helping Asian lady that was there for awhile the man help the guy that just walked up. Asian lady said "You see me standing here for so long, I am next. Then he went back and forth with man and woman. I asked if there was anyone that can open the spray paint case and he said "You'll have to wait" and I said ok. I stood there for about 35 minutes and he was still not done with other customers. Black lady walks up to him "Can someone get some spray paint out for me". He dropped what he was doing and went to open the case for her. The others all looked at me in disbelief he just did that. The employee was black and so was the lady. I am white and he told me I had to wait. This store and its employees have turned to crap. I will now go across the street to Lowe's where I was nicely helped and out of the busy store quickly. What happened to employees that are helping people and not hanging out chit chatting when the store was busy? read more

I went to Home Depot 12218 Apple Valley Road in Apple Valley on 4/28/2024. I was very fortunate to get some excellent customer service. The employee, Lowell, took the time to help me select the right Moen shower lever handle replacement. He was patient, kind, and knowledgeable. Also, as soon as I left he didn't run off, but he asked another customer nearby if he needed some help. This level of customer service support was so gratifying to see in a retail store. Thank you for the assistance and I would definitely recommend this Home Depot location. read more

The delivery they didn't take shrink wrap off they didn't unwrap the shelf's installed. The first deliver said they couldn't install the refrigerator needed a shut off there was 3 shut off valve under the sink. So called plumber and he put in shut off valve.I called said I had the valve installed and to delver my refrigerator they said no I needed to take out the copper water line and replace it called the plumber and he replaced.So called delivery they bought out refrigerator said it was not going to fit I said take off the doors.They said if it didn't work it was like my problem. read more

Went to the Apple valley location twice within a week for the same thing but no help. Needed a peace of bead board asked the girl at the desk to call someone supposed we did first day waited a half hour and walked out second day we finally got her to do something(Had to call the store from inside the store) but she acted like we were entirely inconveniencing her. Next we go to the cutting area wait 20 mins no one so I call again from inside the store I get an Oh someone will be there but no one ever shows I call again and tell the person Id like to invite the store manager to wait with us in the cutting area. Finally a young black guy with an afro and a grey "Ron Mead Jr Construction" sweatshirt comes up and asks what we need help with I keep pointing to the board I guess he cant see so I shake it on the cart and he says "Are you ok dude?" I explained weve been waiting for this and to get it cut he smiles and starts giggling saying "Saw's broken" I call one last time and finally talk to a manager she does do much but come up with excuses for the wait time and false apologies. Go to Lowes across the street they understand customer service. read more

this morning I tried to buy 11 bags of scots red mulch in garden section; the check stand girl could not ring up my simple order, she seemed to be sleepwalking with her mind far away; there was no manager in store to help her. she fiddle-farted around for over 15 minutes before she could finally ring it up and then she forgot the color and quantity; but, she did not forget to wear her nose ring to work. their service is normally good but the manager pushed this employee out on the floor half-trained, next time I go back to Lowes across the street. read more

Thinking about doing a flooring install? Stay far, FAR away from here. Use your local flooring business instead. Will Home Depot save you a few dollars? Sure. Will HD result in the most horrific project experience, severe stress, and problems at every turn? You bet! I'm fairly reasonable and understanding that problems arise, however, this 3 day project on my rental property resulted in a nearly 2 MONTH nightmare. The managers, Javier and Thomas, seemed bothered to deal with the issues created by their lack of oversight and made zero attempts to makes it right. At one point, the manager, Javier, called to "resolve" the problem by offering to fix the planks that were defective...he failed to tell me that this would VOID my warranty. Unfortunately for him, I'm not stupid and he had to put in more effort to actually address the problem with my almost $20,000 project. It was shocking and insulting. At this point, I'm out at least $3500 of income as a result of their reactive and neglectful management. Im now deciding if small claims court is my next step, but at this point, I'm emotionally exhausted from dealing with their constant BS. Be warned. Buying supplies here is fine. Using them for any project is a gamble that'll cost you. read more

Parking lot sucks but other than that I love it. Always has what you are looking for and the garden section is more taken care of then lowes. read more

I've had 2/2 delivery issues with Home depot. If you are ordering large items or appliances beware. Theyll use sketchy final delivery companies such as NSD and IF you are lucky enough to see the guy deliver to your neighbors house you will have the pleasure of hauling your product home yourself. use better shippers HD. Other than that... I like em more than Lowes. read more

Rude when you want to return an item. They say easy Returns. B.S!!! I got stuck with an item they would not return. GO TO LOWES, Nice people at Lowes!!! read more

The Home Depot - Hardware Stores Near Me - Apple Valley, California

0 stars. Turn you light off if you closed! Common sense my 6 year knows! Worst service ever read more

The Home Depot - Light on as open! Terrible customer service. - Hardware Stores Near Me - Apple Valley, California

Don't use this store. Ordered a sliding glass door at over $800. Paid for delivery at $85. Delivery day arrived, not the door. I had to call them. There was a problem at the store. They promised it on the following Monday. I wasn't too upset, 2020, covid19, etcetera. Monday arrived, not the door. I had to call them,, again. Another store problem but a promise that it would be delivered Tuesday. No. By now the time to pick it up at the store had expired and I'd have to do this all again. No, I'm not shopping at Home Depot. read more

The 2.5 stars this store some how got reflects largely on how incompetent their management is. I ordered a $2100 vanity for one of my properties in Apple Valley. The online process was smooth since I did it myself. I get the whole COVID BS is going on but that is zero excuse to my horrible experience with this store. I picked up my vanity on 4/21. Typically online orders are to be inspected when delivered to the store. This was their first mistake. I worked for this trash company in management for 5 years. Needless to say I know how everything works here. For starters whoever was at the curbside pick up yesterday was super friendly. It took about 30 min to get my order from your receiving area I'm assuming (wayyyyy to long). I was told to go to the lumber door since the forklift was needed. I waited there approximately 15 min. The girl manning the door was an idiot to say the least. Good thing she was out at the door and not inside the store. The two gentlemen who finally brought out my order didn't have a single clue how to drive a forklift. Which is also no surprise. The box initially looked damaged but they loaded it anyway. Fast forward to getting home an unboxing. This thing weighs 450lbs mmmk not light. My husband and I got it off the truck and near the front door. The top of the box had clear marks from where the forklift had hit the box. Right as we opened it you can see where the forklift hit the vanity on the backsplash. Literally cracked in half. The rest of the vanity had cracks in the paint, Poor caulking that was also cracked and just dog shit all around. I called the store to speak to an ASM or the Service Desk DH. My boy Thomas Gonzales answered and seemed like he wanted to help me. I simply wanted the backsplash replaced and the vanity could be fixed up easily. Thomas gave me mad ass attitude telling me I had to bring the vanity back to the store....it's 450lbs. I asked him if he could please send someone to pick it up since my husband has a huge lifted truck. Literally impossible to reload with just him and I. Thomas told me he would not be sending anyone and that if I wanted to reorder it that I had to bring it back. A+ for customer service Thomas. I drove my happy ass back to the store to speak with Javier the store manager. How TF is he a store manager. He literally took zero responsibility for Thomas who is a reflection of his leadership and no responsibility for damaging my order. He said he wasn't sure if it was .com who damaged it or the store. Ummmmm Javier I'm pretty sure they are both Home Depot and this is your store I picked it up from therefore it's your problem for not inspecting properly due to poor training of store employees. Javier agreed to send someone to the house to help load the vanity back in the truck for me to return today 4/22. He said someone would call me between 8:30-9. It is now 9:19 and not a soul has called me. My husband and I managed to load the vanity back up and it's currently being taken back. I have spent well over $20,000 in this store remodeling this home. I was planning on getting the kitchen done for which I was quoted $60,000. I promise you I won't buy a tube of caulking from this dump. I rather drive to the other Home Depot's in the area. Guess I'm just used to customer service in Orange County and not this type of trash. Also a little advice for Thomas, learn to do your job and don't ever argue with a customer. UPDATE: I returned the order. Javier is such a shitty store manager he couldn't even come talk to my husband to apologize for being a complete incompetent manager. He had his minion ops mgr do it for him. Please Home Depot replace this dude y'all are gonna loose a lot of business. read more

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As a contractor always short on time I was waiting for some concrete block for about 20 min and an associate Heather just getting back from lunch saw me waiting and took initiative to see why and immediately said let me help , and got me going within 5 min , impressively jumped on forklift and took care of business. Shout out to Heather who made my day. read more

I'm not making anymore online orders at any Home Depot anymore. What's been happening is, if the item is out of stock, you get an email stating that your item is out of stock and your order has been canceled and your credit card will be credited, but it never is. They keep the charge on your account and then down the road, after you've already purchased the item somewhere else, and after a month or two, they finally get their item back in stock and say you're item is ready for pick-up. And you're like, "What item"? and it's the item THEY SAID THEY CANCELED! And after a month or two when this is brought to your attention that you were charged for their out of stock item, they won't refund your credit card back the money --you'll need to go into the store in person to straighten out the mess and get a cash refund. This first happened to me in VV, so I started ordering at Apple Valley, and today found out the exact same thing happens here and probably all Home Depot stores. If you are out of stock on an item, and you say you canceled the order, you have NO BUSINESS charging anyone's credit card!! People--if you have ever had an online order canceled on you, check your statements! read more

I had them installed my sliding patio door, I paid a lot of money for it, when first big storm came, there was water coming in from the bottom of the sliding door. Evidently they didn't sealed it correctly. Then refused to fix the problem. read more

This store has very few associates that actually know anything about hardware or any of the products sold in there own departments. Unless you work with or speak with management you won't get the right appliances or parts. From my new washer and dryer not being ordered correctly to a simple screw size. Asked for a M6 screw that was around 1 in in length. They kept sending me home with the wrong damn screw. After 5 fucken trips I look online. There OUT OF STOCK on M6 screws that are 20mm. But the associate had no idea. The washer and dryer took 4 hours on the store, 6 trips back and forth before they resolved the issues where the associate ordered the wrong dryer. The only way to get good help here is by working directly with a manager. read more

Shop nearby store in Los Angeles, which has major issues; noticed on credit report there were 3 fraudulent charges made on the credit card. None of the cardholders made those charges. The address was listed as Apple Valley. The Home Depot services reversed one, but still wouldn't close the account. They only changed the number and allowed more charges. They didn't fix it, either. Over $1300 charged online not belonging to anyone's home address. We have filed with the FTC.gov and police. The fraudulent charges weren't removed, The Home Depot refuses to take off any money and still charges on autopay. Worst customer service for any hardware store ever. They give items to crooks and make you pay the bill. Hope this company goes bankrupt soon. They don't deserve business. read more

I needed 4 blank doors, 5 gallons of Behr paint and a gallon of Kilz. I followed the overhead sign to doors. Though she seemed busy, I was greeted and helped by Jeannett Aldatz. She ordered everything I needed on her workstation computer, to be picked up Saturday. AND I was able to pay right there after ordering. Thank you Apple Valley Home Depot and Jeannett Aldatz. read more

It's so blatantly apparent why this location gets such bad ratings. Sat there for 10 minutes while 5 employees were at the register chatting and talking on the phone laughing and giggling. Have fun at work , but not at the expense of your customers...managers must be non existent here read more

I ordered a Milwaukee heated jacket from Home Depot. It was supposed to be delivered on the 30th. It has been a nightmare dealing with Home Depot & OnTrac. I WILL NEVER ORDER AT HOME DEPOT AGAIN after this experience. The OnTrac driver pulled up to my house looked for my package. Said he couldn't find it, drove away but marked it delivered. This review is against Home Depot because they can't seem to make OnTrac bring me my package even though the driver admitted it wasn't delivered. Looked OnTrac up on Yelp & they have a 1 star overall. Really Home Depot! read more

Went to Home Depot to purchase a new Refrigerator for our house. The purchase was easy and painless. The hard part is customer service and delivery. I scheduled my delivery for Friday may 1st. I called to see if they had any eariler deliveries available and they employee said that the earliest was Thursday april 30th so we scheduled that. I get a call Wednesday the 29th saying that our delivery was rescheduled for May 8th because they Home Depot employee Tiffany didn't schedule the new thursday delivery correctly. Called back to see why it was messed up and the said they would fix it. We get a call back saying that the earliest delivery they had was sunday May 3rd (Today) so we scheduled that. Sunday May 3rd comes along and we call to check on delivery and they tell us we are still scheduled for May 8th. Home depot offered a loaner Refrigerator that we could use until ours arrived but we would need to pick it up from the store and return it when our arrives. We will be going to the store today to return our refrigerator that we can't get for some reason. read more

I would like to first start off by saying that these five stars are given to the Home Depot employee, Maria Saldana from the Millworks dept. I won't get into all the details, however she did a superb job in handling an issue that should have been taken care of months ago by another Home Depot employee of the same dept. It only took her literally ONE day to take care of the issue which, as I mentioned before was not taken care of for months on end! Thank you Maria Saldana. Home Depot needs more dedicated and commited employees who take pride in their work, like you do. read more

This is the first Home Depot I have ever gone to where customer service employees are rude and make customers wait for them. These employees should be representing Home Depot with higher standards than what they are doing. I love Home Depot and just saddened to see how rude and not caring the customer service girls were!! read more

I wish I could leave a better comment but I'm just upset that Home Depot ruined my brother's experience buying a gift card for my wife and I for Christmas. My wife and I went to use the card on 12/26/22 at the San Bernardino Hospitality store and there was a zero balance. My brother had bought us a $200 value gift card. My wife and I were embarrassed. Instead of making a scene after trying 3 times at the self checkout we instead used my HD card to purchase our items at the set checkout. I called my brother about what had happened. My brother went to the Apple Valley store where he purchased it. The staff said they were going to investigate it but haven't got back to him. According to the Apple Valley store the gift card was used at a Victorville 2 days after my brother bought the gift card on 12/16/22. Today my brother went back to the Apple Valley store. but was not able to talk to management or loss prevention. The associate he was talking to today told him that it happens to honest paying customers every year. It's just a shame that issues like are not handled more seriously. My brother is out $200 and my wife and I where forced to pay $177 for our purchase. Home Depot made $377 and does not care for their customers. read more

Why are the kids carts out in the hot sun! It's so hot my kids can't use them :( they use to be inside with the rest of the carts but the have since been moved out. It's too hot in the desert to have them outside and expect children to sit on them read more

The Home Depot - Why are the kids carts outside in over 100 degree weather - Hardware Stores Near Me - Apple Valley, California

Stay away from this store if you like decent service. Two years ago I had an awful time getting hold of anybody at this store. But time passes and so I decided to give this place another try. Spend over 500.00 on a bbq Grill and paid for delivery. Was told to call to get a window of delivery and that's where their terrible management and training once again came to the surface. 30 minute wait on the phone for someone who could give a damn to tell me that she had no idea of when it will be delivered. If fact it was at the store she said. No apology, no offer to contact delivery with an update. I canceled my purchase since the Headache to deal with Such an over bloated, under staffed company is not what I want to be part of in Here it's is 9 hours later. No phone calls and no delivery. Where do they get their training, the DMV? You know I'm getting ready to spend 8000 on a kitchen and floor remodel, I guess that will go to Lowes. read more