It had been a very long time since I last moved and the last company was all booked up on the date…read moreI was looking for assistance. So after receiving a few quotes from a handful of businesses, I went with Potomac Moving due to the speed of their response, clarity in communication, pricing and overall warmth and professionalism. In our first phone call to walk though my needs, they were very assuring and accommodating, which is a such a relief in the midst of stress and coordination that comes with planning for a move. They were also always very responsive in the few times that I reached out between the time I paid the deposit and the actual move. A night or two before, I sent at email regarding wardrobe boxes, since I was debating whether or not I should buy and have a few delivered to me. The owner responded quickly, assuring me that wardrobe boxes were tried, true and if I wanted to buy any directly from them that I could. That ended up being a great call, because they were able to properly enforce the boxes so that even the boxes filled with my heaviest coats remained in tact. On the day of the move, the movers were communicative regarding their arrival time. They were also very nice and hard working. I had a few large furniture items that needed to be disassembled and they ended up being quite beasts to tackle. But they worked diligently to break them down. Once it came time to move things to my new place, that was a breeze. One gesture that I thought was just so classy, was the owner called in the middle of the move to check-in on how things were going - I really appreciated that. Overall, would definitely recommend PMC - they're easy to work with, fair and transparent about pricing and you're sure to be met with professionalism!

Worked with Potomac for my recent move within Hyattsville MD. The support team was helpful in…read moreproviding an estimate and confirming date/arrival window for the moving team. Our movers - Eddie and Eduardo were on time, professional, and incredibly efficient. They had us packed us and moving into our new apartment within 4 hours. Price was within the range of the estimate and worth it for the time and service. Will definitely work with Potomac moving company again in the future. Highly recommend their services. Thanks again Eddie and Eduardo. Truly appreciate your help

Excellent service! Packed everything very efficiently. Took about four hours to move a two bedroom…read moreapartment. They took care of all of our boxes and furniture so nothing got damaged and everything ended up in the right spot. José and Dago did a great job! Definitely recommend them.

I recently booked them for a quick move. Dago and Bladimir were amazing and adapted quick to some…read morefurniture space issues. They were extremely kind and asked where I'd like everything to go. Even going as far as to set up my bed.

Elite just completed a move from my house to a storage unit. Richard and Reginald did a phenomenal…read morejob. They showed up on time, worked tirelessly for several hours, courteously handled my special requests, and swiftly and professionally set up my storage unit. First-rate job!

Outstanding service. Very fair prices. No drama. Extremely experienced/ professional crew. Very…read moreaccommodating and honest - no surprises. A+

We have had Zip Moving and Storage now for two moves and have two more scheduled with them. We've…read morehad nothing but excellent customer service and support throughout both moves. They were flexible with us as we had to reschedule due to weather, and had several complicated moves that were handled very well. As with any move, we took care ourselves to wrap things, communicate our needs and expectations, but I would do that with any mover. Ask questions, clarify and explain what you want. All furniture was wrapped carefully with moving blankets and secured and all breakables were treated with care. I've never seen a team of people work so hard!

The movers did an excellent job. I am handicapped, they did my packing, were courteous and the move…read morewent quick and smooth.

I moved into my new place yesterday and had the pleasure of meeting Carlos and Jonathan. They were…read moreabsolutely amazing, from the time we met to the time they left they handled me and my items with care and professionalism. They kept me informed throughout the process and were extremely trustworthy and personable, especially when I had to run out of the house to handle something leaving them alone and when I ended up having more items than originally planned for the move. I am extremely happy with the results and will definitely be using and recommending them to friends and family in the future. Thank you Carlos and Jonathan for your help! Overall, my move was a little over $800 (took about 5 hours with 2 movers for a local move from a 3-story townhome to a 2-story condo ) and I gave a generous tip considering the amount of work they did. Services: Furniture disassembly and reassembly, small furniture moving, wrapping pictures, mirrors and frames, moving storage boxes.

As I read all of the overwhelmingly positive reviews, I have to wonder how I could have had the…read moreexperience I had. Could I have avoided the stressful outcome I endured by just asking them upfront if they would move all of my boxes? If they would stay on the job until it was finished? It may sound silly to ask this of a moving company, but read on. I'll start by saying that the three men who handled my move were mostly professional and careful for the eleven or so hours that they worked. Also, I significantly underestimated the number of boxes I had to move. Serena was very helpful when I initially contacted the company. I provided an inventory of my belongings and some photographs and she worked out a quote that was agreeable. On moving day, her team showed up on time. They were all personable and receptive to my requests. By early afternoon, the moving van was filled up ... but there were still about a hundred boxes in the old house. Suppose the new house didn't have enough room for everything? I asked if they could help me take the remaining items to a storage facility. They pointed out that by the time the van was unloaded, regular offices hours at those facilities would be over. The new house was about a 20 minute drive from the old house. I left in my car and the movers left in their van at around the same time. I arrived at the new house expecting them to be right behind me. For quite a while, they didn't show. I tried calling them but they didn't answer. After about 45 minutes, they arrived. They took a break for lunch. That's fine. Why didn't they just tell me? I labelled each of my boxes with the name of the room where I wanted it to go. For the most part the movers put the boxes in the correct rooms. However, the next morning I could not locate my toothbrush, razor, and a number of other items so I had to purchase replacements. They also dented a wall when moving the couch. They compensated for this by deducting a credit from my total bill. Sometime between 7:30 and 8:00 pm, the men had finished unloading the moving van. The boxes were distributed fairly evenly throughout the house and there was still free space remaining in each room. The team leader started preparing my bill, so I thought they were done for the day. I settled the bill and anxiously tried to figure out how I was going to get the rest of my boxes moved. Was I going to call another moving company? Rent a cargo van? Over the next week and a half, I made ten trips, usually after work, from my old house to the new one, squeezing as many boxes as I could into my little sedan. I finally got the last of the boxes moved. Not fun for an old guy with a bad back. The entire episode left me exhausted and wondering if somehow things could have been handled better. A few days after completing the second stage of my move (and nearly two weeks after the first stage) I received a voice mail message from Serena. She wanted to know how things went. She already knew there had been an issue with me having too many boxes for one trip because one of the movers had called the office on the day of the move to advise her. In her message Serena said that the office was currently closed for a holiday but that I could call her on her dedicated line. Unfortunately, she didn't realize that her line had been switched off for the holiday and was not accepting messages. A day or two later we did manage to connect. Serena was careful to ask me just a few general questions so as to avoid suggesting that anything had been handled improperly. At the same time, she wanted to know what had happened and what options, if any, I was given. I eventually told Serena that none of the movers offered to make a second trip to collect the rest of my boxes and I believed that was because they did not work after 8:00 or 9:00 pm. Serena assured me that sometimes they worked past midnight. They keep working until the job was done. Except in my case. She also agreed that the three men could have moved the last set of boxes within 90 to 120 minutes. Serena told me she would discuss the matter with the movers and get back to me. But I never heard back from her. I still don't know what to make of this entire affair. I work in customer service and I use all of my resources to ensure the all of my clients' needs are fulfilled. That's what they depend on my for. Of course, if I knew there was an option of making one more relatively short trip to complete the job, I would have gladly taken it. The company would have gotten more money, the movers would have received larger tips, and I wouldn't have faced the ordeal of moving a hundred boxes a dozen at a time by myself. Ouch!

Excellent service. Flexible with my changing needs. Responsive…read more Had a variety of items going to different places. They got it all done correctly in record time.

Great guys; lousy service. If you value your property, do not trust it to this company. Out of a…read moresense of loyalty for a veteran owned company, I hired them twice. They snapped a piano leg on the first move and ruined a 2nd on the subsequent move. The piano's finish is also ruined in five or six additional places, requiring a total refinishing. They also broke a mirror and one of two adjustable dumbbells. If you hire them, get the full-on insurance for total replacement value. You are going to need it.

I hired Craig Van Lines for a move from Northern Virginia to the Richmond area and unfortunately my…read moreexperience has been very disappointing. One of the items moved was a treadmill that was fully operational before the move. During the move, the treadmill was forced through a doorway rather than being disassembled. I have video of the process as well as evidence of paint transfer showing contact between the treadmill and the doorway. After the move, the treadmill no longer powered on and the display was damaged. When Mr. Craig later visited my home, he stated that someone would be sent out to repair the treadmill. However, I subsequently received a claim denial stating there was no evidence of mishandling or damage by the crew and that the company was not responsible for the malfunction. What I find most troubling is that the company inspected the home, accepted the treadmill for transport, moved it, and then later took the position that the treadmill should have been disassembled before being moved. If that was truly the concern, it should have been identified before the move took place. I paid for valuation coverage with a $500 deductible and attempted to resolve this matter directly with the company. Unfortunately, we were unable to reach a resolution. Based on my experience, I cannot recommend Craig Van Lines. I encourage anyone considering their services to carefully review all contract terms, document the condition of valuable items before a move, and record any concerns immediately. This review reflects my personal experience and opinions.

Never again would I hire this company to move if I were you. They charged me for team travel to eat…read morelunch and to spend time backing up the truck when it was too wide for a driveway to reverse in the loading dock (When the kid drove in, he was unable to turn the truck to the loading dock. He then drove out the driveway and back in), and the 18-year-old who was working the second day was sent to drive a larger 26-foot truck to move my items. In any case, the vehicle was too large for a one-bedroom condo. I'm sorry I can't use the reviews that have 0 or negative stars. I had the PCS (Permanent Change of Station) move to a five-bedroom house, yet it took his team longer (6 hours total) to move a one-bedroom unit. This only serves to highlight how outstanding the Crain Van Lines crew is. I wasn't sure where the reviews with 4.5 stars came from on Google. You can try it out for yourself and see how it works out if you don't trust me. Best of luck!

Great customer service and great movers! They were very efficient and accommodating to my needs!read more

Having used NewRay for my August 2025 move with excellent results (see my earlier review), I went…read moreback to them when circumstances prompted me to move again in February 2026. Both moves were transfers within my apartment building. In response to my request to get the same team if possible, the new three-person team had the same foreman as the previous three-person team. They once again did an excellent job - called in advance, arrived early, and worked very quickly and efficiently. The foreman planned well which items should be moved between the two apartments in each trip to minimize the number of trips and the work time. The team members were both friendly and professional. As with my previous move, the cost of the job came in well under the estimate due to the team's speedy work. My two experiences with NewRay have been a refreshing contrast to my experiences with other movers over the years. I plan to continue to use them for any future moves.