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The Gym Group

1.8 (5 reviews)

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1 year ago

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3 months ago

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5 months ago

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4 years ago

Awful. Rude and unprofessional staff. Worst customer service. Any other gym is better than the Gym group

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8 years ago

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Virgin Active

Virgin Active

1.8(20 reviews)
0.8 miSwiss Cottage, Finchley Road

This virgin active is so vile :( I only go because it's the one closest to my flat. The facilities…read moreare outdated, the class schedule is nearly impossible to get into, and everything is falling apart. Even the dispensers for shampoo and conditioner in the showers don't work correctly. The jacuzzi and sauna are too cold, instructors for classes suck, and the pool feels like a free community pool. This is a gym that people are paying luxury rates for and it feels sooo low class. It's just shocking how bad the amenities are tbh. They should make their class cancellation policy stricter so you don't have waitlists of 10+ people that all clear at the last minute. Super annoying system. I never would have joined virgin active if I had gone to this one first. Horrible gym.

I've used the gym for years and the facilities in the gym are good and pretty varied. The 25m pool…read moreis one of the bigger ones at VA's in London and the recent shower refurbishment has helped the changing rooms. The biggest problem with VA Swiss Cottage is its total focus on making money rather than providing good service. I train in the pool at least twice a week but if you don't get there at very specific times (early morning or late evening) you have 1 lane for members whilst lessons or family swim activities go on. The things that cost money (e.g. fixing Wattbike's that are always broken) are completely disregarded until you complain (sometimes several attempts needed). If I had a more convenient choice that put it's members first I would take it.

Matt Roberts Hampstead - The changing room and complimentary towels (there are lockers to put your stuff in; not pictured).

Matt Roberts Hampstead

4.5(2 reviews)
0.9 miHampstead Heath

I haven't tried the services of Matt Roberts staff themselves, so I can't comment on that aspect,…read morebut I have been at this location to try the Yogasphere yoga classes (taught by Mandy Jhamat every Saturday - if you are interested, I wrote a separate review for them on their Yelp page - they rule). The studio has a really pleasant vibe. Especially ladies will understand the importance of a good quality bathroom so we can put ourselves together after a gym session. This one has it all: nice warm showers, complimentary good quality towels, well lit mirrors, hair straighteners, and a good range of Percy & Reed products for your hair in case you need a quick fix. All the areas of the studio were also spotless clean, which I find very important. Given the lovely Hampstead location which just invites you for a nice walk outside afterwards especially now that it's getting warmer, this is a lovely place to train, or to come for a relaxing but strengthening weekend yoga session.

This Gym is no longer called Matt Roberts, it is now called SBF, I think it stands for Spa Beauty…read moreand Fitness. I am overly happy with my visit to this gym. They offer bespoke personal training, Pilates, and Spa like treatments. I use them for all 3 and i love this place!! Staff are overly friendly and helpful and the PT's are amazing!!! I have been a member for 2months now and i feel the best i have felt in a long time. I cannot express how much they have helped me with my fat loss and my skin conditions. I would highly reccomend.

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Matt Roberts Hampstead - The showers area.

The showers area.

Matt Roberts Hampstead - Percy & Reed hair products.

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Percy & Reed hair products.

The Gym London West Hampstead

The Gym London West Hampstead

3.0(14 reviews)
0.0 miHampstead

So i'm a bit of a gym rat / fitness freak and i've been going to this gym since I moved to the area…read moreabout a year ago. It's in a great area and the best thing is that it's open 24 hours a day, which is perfect for me. Over the last few years, due to the recession, we have seen a lot of these cheap gym chains sprouting up and I usually go with the saying 'you get what you pay for'. Now where that's usually proved me right for the most part, it's completely untrue with this gym chain. Monthly rates are dirt cheap, usually around £20 and the gym has everything you could want and need in a gym - state of the art equipment, full range of free weights, stretching areas, changing rooms, classes and PT sessions. Notice I said gym and not HEALTH CLUB. When I go to the gym I like to TRAIN not swim, jacuzzi, play tennis, steam room, spa or play tennis. If that's what you want then this place is not for you, as it hasn't got any of them and you want somewhere like VIRGIN ACTIVE or DAVID LLOYD and the price that comes with it (upwards of £65 per month plus joining fee). When I joined this gym I was shocked at how cheap it was a month as I would have gladly paid double every month as that's what I was expecting to pay at least. It's clean, nicely decorated and has everything you would need and more in a gym. A few recommendations - - Take full advantage of the 24 hour services. I would say to not train after work 6-10pm on weekdays as you will not be able to do what you need to do in less than 2 hours so you may as well not have gone. I go before work during the week and sometimes at weekends and have no problem using the equipment I need. - They don't have a wide range of classes so take a look at what they have on the website and see if they do things you like if thats a factor for you. - Don't get PT sessions here. I've trained athletes and know bad trainers when I see them. Apart from a few, most of the trainers here recycle their sessions and don't make sure their clients are doing the exercises correctly. I think they care more about their money than helping them. Or if you do want sessions here send me a message and i'll recommend the good ones and I promise I don't know any of them personally to just be giving them your business! Apart from those minor points if you live local and are looking for a gym I thoroughly recommend this place!

Good gym for 20 quid a month. It's got all the cardio that you'll need, and if you're an off-hours…read moregym rat, the ideal place for you. Always has been clean for me, and the other patrons are a nice cross-section (read: not full of gym rats). PT professionals I have not seen to be amazing for the price - they seem more just like the contractors who didn't have a job elsewhere - and they cost 50 to 80 an hour typically. Better to head to Pure Fitness or to another big London PT house for that price (and maybe get medical insurance to cover it). The nautilus machines and free weights are plentiful during non-peak hours, though can get a bit crowded with the afterwork crowd. Either way, the gym is great value for money if you're within walking distance.

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The Gym London West Hampstead

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Energie Fitness Gym - Kilburn

Energie Fitness Gym - Kilburn

4.5(2 reviews)
1.3 miKilburn

Having just moved to London and to the Maida Hill area, i was in search for a gym. I received a…read morefree visit to Fitness First in Queens Park. and after visiting that gym, i was left feeling very disappointed. I conducted a google search for gyms in the area, and Fit4less appeared. I called ahead to ask if the gym had a few key requirements. I was greeted by a very friendly women, who assured me they had everything i'd need. So i agreed to visit the location in Kilburn. The gym is quite big, and has everything you'd need to get in a good workout. It has a squat rack, a smith machine, a bench press, an incline and decline bench press, and tons of benches. It also has multiple cardio machines, ranging from treadmills to bikes, to ellipticals. They also have TRX bands set up for use. The bathrooms are small, yet clean. The only thing missing from the females change room is a full length mirror. The staff are friendly, and helpful. The only issue i have had is waiting for the squat rack. The price is the best part. Fit4Less is half the price of Fitness First, its opening hours are much better, and all in all, its a much better gym!

great gym. for 20 pound a month got everything you need to have a great workout. i was a member at…read morevirgin active, even tho it was a great gym i never used the sauna or steamer or classes and was paying 60 pound a month for services i would never use. if you just want to go down the gym and workout and do your own thing fit4less is for you.

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Energie Fitness Gym - Kilburn
Energie Fitness Gym - Kilburn
Energie Fitness Gym - Kilburn

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Move Three Sixty - The Main Gym

Move Three Sixty

3.3(4 reviews)
0.9 miFinchley Road, West Hampstead

Sub-par Facility & Service I purchased a Posture Assessment…read moreand a 1-hour sports massage for my wife and I. The facility turned out to be a closet in a small gym in the basement in the less than modern Danubius Hotel. Our first red flag was that the woman at the reception desk had never even heard of them and there wasn't even a sign on the door.The room had the ambiance of a locker room complete with dodgy door that was off its track. My wife made an appointment with Hannah (the director) for the both of us but when we arrived, we were met by a different therapist who was friendly enough and knowledgeable about personal training and exercise, but as soon as the massage began it became obvious that is where the expertise ended. Our sports massage was an uncomfortable mix of excessive oil, kneading, and fingernails that left my wife with bruises up and down her legs. We contacted Hannah who runs the company and after explaining our awful experience we got offered a refund, which we never received after further attempts at communication. I can only conclude that this person does not keep their word and therefore I would be leery of doing business with someone like that and my advice would be to steer clear of these services even if they do offer up a discounted voucher. There are plenty of other alternatives out there. Update: Mail T's review was added the very next day after mine. It is a very obvious attempt to try and fluff up their service after my awful experience.

Move 360 have been a great support in getting me into shape. As my personal trainer Hannah sets a…read moreprogramme that is specific to my needs and she keeps it fresh so I never get bored. Hannah is also flexible where we meet which allows me to fit this in around work. Claud's advice on my posture and alignment was spot on and helped enormously. In addition their massage service is again targeted and specific with the masseur able to come to my home, which made life very easy. It is great to have a one stop shop for my health at my finger tips

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Move Three Sixty - Clinical Nutrition

Clinical Nutrition

Move Three Sixty - Sports massage

Sports massage

Move Three Sixty - Pilates

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Pilates

The Gym Group - gyms - Updated May 2026

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