0/5
Misleading, unfair and possibly fraudulent
Do NOT trust 1Rebel. My experience as a 19-year-old student was a nightmare - and I want to warn others before they lose hundreds like I did.
- In November 2024, I joined 1Rebel after being told I could buy 10 sessions for £144 - with no mention of a long-term contract. I followed the instructions and paid. I attended 6 sessions and that should have been the end of it.
- In March 2025, I bought a further 10 sessions for £220. Then, without any authorisation, 1Rebel charged that card £144 four times - a total of £720 in just two days - for a '12-month contract' that I was never told about, that I never agreed to and that I never signed.
- When I complained in person I was told I was supposedly entering into a 12 month contract - something I never saw, signed or agreed to. We were never notified in advance of the recurring charges and they charged a completely different card to the one used for the original purchase.
What is happening now?
It has been almost 4 months and I still have not received my money back. There has been 1 phone call and 12 emails between me and 1Rebel and still no resolution. No refund and no compensation.
All my complaints against 1Rebel have been either ignored or misrepresented:
- I claimed it was against the Consumer Rights Act to make bulk transactions if the transactions were to be made monthly - 1Rebel said it was probably because my card was not working during those months (my card was working, it is the only card I use in my day to day life)
- I claimed that when I purchased what I didn't know was a membership there was no warning about the cancellation policy and refund policy. - 1Rebel sent me screenshots claiming there were warnings about the policy, I went on my phone, my laptop, through the website and the app to check if this was true and it was not, STILL there were no warnings.
- I was told I shouldn't have any questions as it was all in the T&Cs. - The only time I saw these T&Cs was when I created a 1Rebel account... in 2023!!!!!!! If you are forcing people to sign a contract for 12 months you should at least have some warning that it is a trap and you can't cancel until the contract is fulfilled.
I am still trying to fight for justice and my rights... Avoid 1Rebel at all costs!!!!!!!!!!!!!!!!!!!
They trap customers in hidden contracts, charge unauthorised fees, and ignore your rights. There are much better, more ethical fitness providers in London.
I have heard a lot of similar cases lately and am now collecting them to prepare a class action lawsuit and complaint to the consumer protection regulators. If you have encountered such violations, write to me at 1rebelfraud@gmail.com and together we will retain our rights and demand compensation read more