The Gutter Guys partially installed leaf guards in February of 2023. He ran out of materials and now, currently Oct 2024 , I'm still waiting for him to complete. Communication is absolutely horrible, never gets back. If I could give minus stars I would. Deal with someone that's reputable. read more

Matt and his 'Guys' absolutely delivered as promised. Their expert skills repaired my existing gutter system, and Matt's suggestions for improvements were spot on. During their visit they upgraded my entire system so that it can now handle anything nature might unleash this coming rainy season. Matt was easy to work with and very knowledgeable. He and his crew got the multiple repairs and improvements done in one afternoon visit. This is the second time I have used their services and I have only positive things to say about their workmanship and customer service. Thank you Gutter Guys! read more

All I can say is do not hire this company to do your blinds inside your house. I have been waiting over two years for Matt to replace one of my blinds that he ordered in the wrong color. His communication skills are lacking to say the least. I have sent emails text messages phone calls notes on the window at his place of employment and I get zero response. I have gone so far now is to contact Hunter Douglass myself and try to get my blind replaced. I have talk to Matt and his wife via text messages again zero communication. I knew that I should not have paid the bill in full but like a nice person I did. I was expecting Matt to make good on all of his promises and get the correct blind delivered. I understand due to Covid that I had to wait a while to get my blind in the proper color that I've already paid for delivered but then zero communication from Matt and his wife. This is such a poorly run company I strongly suggest that you go anywhere else besides the Gutter Guys. I hate to do this to a company but I would not and I repeat not recommend them for any job. I have sent so many emails text messages and phone calls again zero response. Matt obviously does not care about the client and taking care of an order that is over two years old. It's actually quite sad the situation. It's also upsetting to know that I had to reach out to Hunter Douglass myself to take care of my blind situation because Matt from the Gutter Guys does not bother to follow through and finish up my order. I wished that I would not have paid him his money. Then maybe he would've been considerate and kind and had some communication with me. Terrible terrible company read more

Went in office and set up estimate. Estimator did not show up within an hour of time before was told he would be there. Called office and asked for return call. No call back. read more

The Gutter Guys installed a gutter with a Leaf Off cover. It's now clogged and, after trying to get The Gutter Guys to come and observe the problem for the past month, they will not respond. So much for their "lifetime" guarantee!! read more

I had them come by for an estimate. And was ready to go with them. Then read the reviews I mention this in my email. This was the response Ok then we can pass on the work. I've personally worked on over 7000 houses and I'll be damned if one or two reviews from customers that were mad about late product which by the way was at fault of Sunsetter awnings not us. Not to mention dealing with fake reviews left by competitors I don't have time to babysit. Consider our contract void and have a nice day. Matt Surplus The Gutter Guys 208-699-4951 read more

Matt and his crew were great to work with and did a excellent job on our gutter very professional and reasonable with high quality materials very happy read more

Will update more soon. Hoping for a response and resolution from Matt after many, many calls and texts to them with no action.

Do not use this company! Your order will take months and months and month, no one will ever answer the phone or return your calls. When you finally do reach someone they will then lie and say they called you back. If they have more business then they can handle they shouldn't take on new customers. We have never been treated like this by a company, ever. Sunsetter should remover their license! read more

I was happy to support a local business from people who've been around a long time in the area. When I spoke to the owner about a small gutter project he said he'd help me out, but then I didn't hear from him for two weeks. I left a message giving the benefit of the doubt. The owner said he'd be on it...a week later he came by to measure the area and again I didn't hear from him for almost two weeks. I messaged the owner with no response and then messaged him again and he said he'd get the job done within the week. So after about a month and a half the company did come by and fix the gutter. They did high quality fantastic work. If you don't mind the wait and don't mind the communication issues, these guys are the ones to hire. read more

Gutter Guys (Matt Surplus) installed my seamless gutters, I was very impressed... until I called back about 9 months later because the gutters were leaking in various places. I called multiple times, left messages, spoke with Matt who promised numerous times to come out & look. He never showed up. I continued calling, he would promise to come 'sometime' but he was sooo busy. Well, after more than A YEAR of calling him, I gave up & found another company to fix the leaking problems. Too bad he won't follow up when there are problems. Cannot recommend for this reason. read more

I stand corrected and am now happily forced to eat humble pie! Gutter Guys is serious about their customer service and their commitment to follow through with their promises. Matt is attentive to working out issues even when the customer is mistakenly unhappy. I highly recommend The Gutter Guys for their caring follow up with customers and their willingness to make things right even when the customer was wrong. My only regret is that I am not able to delete my previous review. I am having the Gutter Guys do some more work on my house very soon and will write another review when the job is done. Thanks, Matt, for caring about your customers. read more

Had gutters installed about 4 yrs. ago and was pleased with product and workers. Noticed problems in past 3 winters with separation of gutters at the seams. This spring worker came out took pics and said the hangers were not as good as current ones they were using; promised to have hangers replaced. I was told by owner they would be replaced and they were waiting on delivery. We are now facing winter and after many calls, messages left, trip into their shop, I am still without repairs. Am very concerned as I get no response from them in setting up a repair date. My father installed garage doors for a living and I know he always took care of a problem immediately. Very disappointed. read more

Truly professional! Plus a bonus of having the nicest team of guys show up on your doorstep with the massive job of putting up gutters all around your house, matching the paint color on your house and having it done so quickly!! It started with the OWNER coming to our house, taking measurements, and showing us our choices of the types and colors of gutters. He also took the time to explain the pricing details and how they were calculated. This company also installs awnings for your deck and were able to do both installs at the same time! Again......soooo pleased with the quality, the look and especially the professionalism from this company! I would highly recommend this company to anyone. read more

Where do I begin, I hired The Gutter Guys after hiring a reputable company in Post Falls to install some gutters that turned out to be substandard work at best. They refused to make any correction. I heard about The Gutter Guys in Kootenia County and decided to give them a call. Matt came out and immediately saw the problem. He promptly sent out two guys to do the repair and installed new gutters. I can not say enough good things about this company and the employees he sent out to do my work. They were very friendly and were meticulous about any clean up once the job was finished. I highly recommend The Gutter Guys if you are wanting an honest company with honest friendly employees to do any gutter work on your home. This company Rocks! Thank you Matt! read more

Waited 3 months for our awning to be installed (he is a Sunsetter Awning installer). Within the 3 months they did not contact us once and we had to call twice to find out what the problem was and they said it was a delivery problem. They finally received our order and had to wait another week for them to deliver the items which included the awning, plus he threw in a free gutter for the back of the house (?). He proceeded to take the old gutter down and told us the wood behind the old gutter needed to be scraped and painted. We agreed totally. He said he would be back as soon as we had that done to install the gutter and awning. We had the project done in 4 days. We waited another 2 weeks for him to come back. When he finally came, he did not even install the gutter first but installed the awning and said he would have to come back to install the gutter (???). We waited another 2 weeks for him to complete the job. When he finished installing the gutter he said he would have to come back to install the protective screen that goes on the gutter to prevent leaves from falling in. Finally after 3 weeks we called twice. He finally returned our call and said there would be an extra charge for the screen ($400.00 ??????). We said forget it. His attitude during this entire procedure was pompous and self righteous. He even starting yelling. Very stressed out we think. Never want to see him again. read more