There had been years of damage to our shower grout and it was impossible to keep clean. After the…read moreservice it looked brand new...very professional team and quality job would highly recommend.

Keith and team are fabulous. I sent a few pictures for a quote and they turns a shower in bad shape…read moreto looking almost new again!

I am a retired designer and worked with tile many setters but Daniel is the best. He is always in…read moretime, A very hard worker, his installation is flawless. His trim is custom made (on Metal edgings ) I am so happy with the complete renovation he did on our guest bathroom.

I can't review the work, this is regarding general professionalism. We had an appointment for a…read morequote, when Daniel didn't show up for the time we'd arranged I texted to check in, at which point Daniel replied that he had 'looked up my building online and wasn't interested in the work'. I understand if a contractor determines they can't handle a job or don't want a job, but letting me know they aren't coming before the appointed time is pretty much the bare minimum for professionalism. I'd set aside time on a Friday night and he couldn't bother to text.

Excellent work! Tom has been very nice, patient and a complete professional to work with. He…read morecapture the requirements the way we asked for. Did a detailed design session , heard us and suggested brilliant ideas to elevate the design. We provided an AI generated image for the design and he was exactly able to replicate the same. I would highly recommend Tom for many such works.

We loved working with Tom! We were wanting to have our fireplace refaced with shiplap. (We had…read morealready bought a wooden mantle.) We honestly had no idea who to hire for the shiplap, but Tom took care of us! We're so happy with the finished product. Great communication. Great work. Great deal. We'll be repeat customers for sure!

These people really stand behind their products. I have ordered products multiple times over the…read moreyears and never had a problem with their marble. However, this time the Carrara was beautiful, but there was an issue with cracks in the other marble I ordered. They promptly made it right. Thank you for the great customer service.

This place is the best hidden secret if you are a marble lover like myself. I have purchased from…read morethem previously several years ago for a bathroom remodel we did and was happy with not only the pricing but the quality of the stone. Fast forward to our current project where we have purchased all of our marble backsplash and shower tiles from The Builder Depot. I have spoken with their customer service a number of times before ordering and they have always been super friendly and helpful. I even ordered sample of tiles we were considering before making the big purchase, and I can't stress enough how important that is to see a sample of the actual product before committing to it. I've had a total of 3 freight shipments delivered at various times during our project and everything went well. The tiles were packaged and protected with very minimal (if any) damage during transit all the way to California. I'm not done with the project yet but am happy with what has been installed so far. I can never go back to getting any marble tiles from the big box stores with their pricing and inconsistent quality. I'm a happy customer!

Great job and price! Will definitely hire for future projects. Antoine is very detailed and takes…read moretime to make sure the job is correct.

We hired Antoine first to install a granite countertop for us. He referred us to local stone yards…read moreand we found just what we wanted. Prices for stone and fabrication were competitive. He then returned to install our tile backsplash in the kitchen and let me say, his skills are incredible, no shortcuts, everything came out perfectly. We are getting ready to do work at another property and look forward to working with Antoine again. AAA+++.

I've used Into The Woods for over 10 years for renovations and new builds in my personal homes and…read morefor homes I have renovated and sold. Candi and Shamus have consistently jumped through hoops for me to provide great product at pricing I could fit into my budget- or my client's budgets. Their installers are educated and follow the manufacturer guidelines for install - which is hugely important as to not void any warranty. This last project they helped me with required same day delivery and unload. 2 of their managers took the time to follow the delivery truck and unload my flooring! If you're looking for great products and service, I recommend Into The Woods. Shamus is also a GA Licensed Contractor so he is a wealth of information. I highly recommend and am grateful for their support.

Poor workmanship. Poor communication. A frustrating and, at times, genuinely unsafe experience…read more What initially felt like a company we could trust turned into a project we wish we had never hired them for. If you value your time, money, home, and peace of mind, I would strongly recommend looking elsewhere. The work on our floors and dry wall required multiple return visits. After the second flooring visit, we told them the floor was still uneven and that the vinyl continued to pop up. On the third visit, a team member stepped on the area that was popping up and said, "There's nothing wrong!" After we insisted they open the floor, we discovered that cardboard packaging from the vinyl floor boards had been used underneath the floor to address the leveling issue... When we finally thought the flooring was finished, another problem surfaced. The trim at the top of our staircase that had been installed only about two weeks earlier came loose, and I fell down the stairs as a result. We then discovered that our replacement dry wall was visibly uneven and not flush with the existing wall. Even after their team came back to work on it, the transition was still not flush, if not worse! Regardless of whether subcontractors were involved, we hired Into The Woods to ensure the work was completed properly and ultimately hold them responsible. On top of having to repeatedly identify problems that should have been caught through proper supervision and quality control, the most frustrating part has been communicating with Into the Woods direct team members, especially their owner, Shamus. We constantly felt like our concerns were minimized and dismissed. Even if the work had been perfect, the interactions with the company throughout this entire process made us wish we never signed anything with them. *Additional Review After Owner's Response* Unfortunately, Shamus' response to my review is itself a reflection of our experience with Into The Woods. Throughout the project, our concerns were repeatedly reframed rather than addressed. We were reassured that issues would be taken care of, only to find them unresolved on subsequent visits. When we continued to speak up, we often felt our words were misconstrued, our concerns minimized, and the burden shifted back onto us. The response emphasizes that the company made 7-8 return visits. But the number of visits does not mean the work was properly completed. In fact, having to repeatedly request corrections is exactly what made this experience so frustrating. Many of those visits were to address warranty or punch-list issues that should have been resolved as part of completing the original work. I also want to correct the characterization of the financial accommodations. The nearly $10,000 shortfall was not covered by Into The Woods as a "good-faith discount." The remediation company that referred us to Into The Woods chose to cover the additional costs after we shared our negative experience with Into the Woods. They asked Into The Woods to go above and beyond to restore our home, and we are genuinely grateful to the remediation company for stepping in to help make things right. Separately, Shamus offered us a $1,000 "gesture of goodwill," which we declined. This offer came after we discovered cardboard packaging from the flooring underneath our floor. The stair-nose explanation in the response is particularly frustrating. The response leaves out the fact that approximately two weeks had passed since its installation. When the stair nose came loose, we photographed the underside and found a substantial amount of adhesive that appeared not to have properly bonded. The company subsequently returned to repair it. We don't expect construction to be completely free of problems. We do expect a contractor to listen to concerns, supervise the work, communicate accurately, and make sure problems are actually resolved. This experience cost us an enormous amount of time, frustration, and peace of mind. After everything we've experienced, we would not hire Into The Woods again, and we hope prospective customers consider our experience before making their decision.

My contact went on a long vacation which I don't have a problem with but her backup would not…read morereturn my call or my contractor's calls. The tile was delivered broken after taking a month to get here so they had to order more. The grout I'm not sure was ever ordered but was not there with the tile and it was ordered at the same time.

***SAVE YOUR MONEY AND GO SOMEWHERE THAT APPRECIATES YOUR BUSINESS***…read more Don't be captivated by the tile selection in this store. Yes, they do have beautiful options, but once they get your money you will be forgotten about and receive ZERO customer service. I was working on a kitchen remodel and the designers helped me to find some accent tile as well as trim pieces to match the statement tile I purchased from Floor & Décor. THAT'S WHEN MY GOOD EXPERIENCE ENDS! My tile did not arrive in the window of time I was given. I wasn't even notified. I called in to check the delivery status and low and behold, my tile had been received, but no one had cared enough to notify me. While picking up my tile I discover the wrong trim pieces were received. (If you're thinking this is no big deal, please read more reviews and you will see that this is a common error TinT has been making for years, yet they have done nothing to prevent it from happening. Also found out the same thing happened to my neighbor.) After days of calling and emailing the Store Manager, I finally received an email back from her stating my tile is estimated to be received in 9 days. You would think that I was in good hands now that I am dealing with the Store Manager, but you would be wrong. 9 days came and went and still no word from TinT. After waiting an additional 5 days I asked for an update and AGAIN my tile was sitting there, but NO ONE cared enough to notify me. I brought my dissatisfaction with their service to my designers attention and her response was "If we had sku numbers and tracking then that would be great, but we don't". Really?!? They caused me to delay my tile installer 3 times due to their continued carelessness and this is their response? To say I am disappointed would be an understatement. This is a high end store where customers are paying premium prices, so to receive this low level of customer service blows my mind. I spent ¼ of the price at Floor & Décor and received 1000% better service. PLEASE take your hard earned money to a store that values their customers!!!

C. J. And Eddie just left today after making our guest bathroom look brand new!! They did our…read moremaster bath a year ago and it still looks great!! They are professional, reasonable, on time and communication is also great!! My wife and I highly recommend!!!

The owner cannot compartmentalize professional and personal interactions. I couldn't respond to his…read moremessages for a few hours and found myself receiving a string of condescending messages and then ultimately being blocked while never even having a chance to reply. My number has been blocked ever since - totally unprofessional conduct! I never hired them, but my review below is regarding my honest experience dealing with the owner of this business Carlos so that others can be forewarned. He even sent me a message on Google yesterday morning instructing me to "call him now" after seeing my review instead of ever offering an apology for less than professional conduct. Now to my review- I sent the him a message a few weeks back simply asking if I was still on the schedule. An hour later, I got 2 calls and messages from him asking who I was, immediately followed by "good luck with your project." So 10 mins is all customers get to respond before they are sent a rude response to find another professional? I wasn't able to see this correspondence until later and assumed they were clearly not interested in my business, so I never responded. Later in the day, I had another set of messages from him concluding "bless your little heart" "have a great life." Who says things like this in a professional interaction? When I went to finally respond and call back, I realized that my number had been blocked. Really? Also, they advertise in their brochure that they match competitors pricing. He even confirmed - "yes we do as long as they are in the same business and not handymen." But when I sent him a fitting quote which was about $200 less than this company's price, he said, "that's too low for us, go ahead with those gents." So price match only applies when it's convenient for them. Secondly, I asked him about warranty, and got no response. And after 2 weeks of waiting, not only was I not on the schedule anymore as discussed, I was not even able to be located in their system with my phone number. A few days back, my phone number was still blocked and I actually tried calling him from my husband's phone and of course it went through. The owner Carlos had no recollection of the aforementioned text messages or why my phone number is blocked. He also had no recollection of anything whatsoever with regards to my project - "they see so many people in a day" he said. He then said "let me power cycle my phone and see what happens." As if that's going to unblock my number? An hour later, I still couldn't text or call him from my phone. Outrageous! I have dealt with much bigger companies in the past and even they don't make customers feel so insignificant. It seems to me that they have more than enough volume to care about people or make an effort to earn anymore business. I am happy to take my business elsewhere!

We were required to replace the entire first floor of engineered wood flooring due to water leak…read moreissues. Alan's was the low bidder. We received excellent advice about appropriate replacement materials. Then a timely period from signing the contract to being ready to go to work. Alan's showed up on time. Their work is beyond excellent; and done by true craftsmen .... the lead man was described as "He's the best" and that he is. Finally, they finished the work on time; and cleaned up beyond our expectations.

Alan's installed LVP flooring on our main level a few years ago. They did such a nice job that we…read moreknew who to call when we were ready to do the upstairs. A few months ago they installed not only our upstairs flooring, but our basement stairs as well. Once again, they did a terrific job! We could not be more pleased.

We used Dompol Tile for our master bathroom project a couple months ago and couldn't be much…read morehappier with our choice of a tile contractor. The bathroom looks perfect. Lucy and Mark are honest, hardworking and very helpful people. They took care of our bathroom like it was their own. Lucy helped us with the tile selection and Mark took time to show us how different patterns will look when installed (which was very helpful since we had a chance to change our decision and redesign the accent pieces). We will definitely use Dompol Tile for our next project and refer the team to our friends.

From the owner: Dompol, LLC is one of the premier tile installation companies in Georgia. We specialize in a wide…read morerange of tile installation services for both big and small jobs. We are able to provide all of our customers with quality workmanship, professional service and reasonable pricing. Regardless of how big or small the project may be we always take pride in our company name and work. For all of your future tile needs, Dompol is above and beyond the rest. Product Installed: Ceremic Tile, Porcelain Tile, Marble Tile, Granite Tile, Natural Stone on floors, walls, ceilings, counter tops, decks, patios, etc. We also provide glass block installation.