I was so excited to try out The Griller after all the hype I've been seeing on social media, but unfortunately we were really underwhelmed.
The Service: The ordering process went pretty smoothly, aside for the fact that the waitress had to ask a manager if she was allowed to give me a pickle on the side. But it's a new place, so I understand not knowing everything yet. Whomever served me my soup (it wasn't the waiter who took our order, it was someone in plain clothes) leaned over my husband, touching him, to serve me my soup across the table. When utensils were brought out, they were all dumped in a pile on the table for us to take ourselves. We had to ask for the check twice, and the store was empty, and the owners/workers were just sitting around talking. When you are a sit-down waitered restaurant charging a mandatory 18% gratuity, I expect the service to match and this was definitely not that. This is the kind of service I'd get at a fast food takeout.
The Food: I'm hesitant to comment on the actual food because everyone has different tastes, but I feel the need to mention that I had an upset stomach for the entire following day. I can't say that anything was necessarily raw or spoiled, but there was definitely something up with the freshness of the food. The green bean dish was mushy, as if it was cooked in the morning and sat there all day. That should definitely be a dish that is made to order. I ordered chicken poppers, and luckily I asked for the bbq sauce on the side because it was more like marinara sauce with some spices. The poppers themselves were really good and fresh, but understandably plain since they're meant to go with a sauce. I ended up requesting ketchup on the side. My husband had their supposed best selling burger and said it was tasteless, but I will say that he is a chef and has a higher standard than most when it comes to eating out. The beef onion soup was ok in my opinion, my husband didn't like it.
I'm writing this review knowing that they are a fairly new restaurant, and hoping they can use this honest information to make some changes. read more