Beautiful variations. Price is good. The place is always packed. I love it. found some plants I…read morehave been looking for for quite a while

Huge selection of plants, trees and supplies. If you need it, Woody's has it and then some!read more

I love going here! So awesome and the selection is amazing. I always get my moneys worth!!read more

Good prices well cared-for plants Good selection Products…read moreare not dried out On busy weekends, they could use more qualified help

Amazing place.. always stocked of beautiful flowers, plants and all the accessories .read more

I was thrilled to discover My Secret Garden! The selection here is great and the employees are…read morefriendly and helpful.

We had a Mixed Experience: Exceptional Plants and Installation, but Design Disappointment and…read moreDelivery Issues. Look at the design and then look at the end results. Wendy Barnes, the designer, basically just put the plants in a semicircle with no regard to the actual size of the plants. On the positive side, he was impressed with the exceptional condition of the plants purchased, which outshone those from other nurseries in the Atlanta area. These plants were not only healthy and vibrant but also free from any rootbinding issues, even in the fall. The installation process, handled by a third-party vendor, was praiseworthy. The team efficiently completed the job in a single day, however, after looking at the plan they should have contacted either the customer or the designer to say are you sure about this. On the flip side, the disappointment stemmed from the design service provided by Wendy Barnes. The rendering she sent depicted how the plants would look five years down the road, but unfortunately, the actual design fell short of expectations, proving unsatisfactory and unappealing. This has necessitated additional spending to somewhat improve the landscape. I appreciate the owner's efforts to resolve this by offering to sell us more plants and personally delivering them the Friday after Thanksgiving. As we were aiming to get the house on the market by December 1, and though we typically handle this ourselves, time constraints led us to seek assistance from ServeScape. Despite this setback, my partner remains open to using ServeScape and possibly the landscape installer again. However, I strongly urge a more accurate representation of plants in future designs. Another notable concern was the placement of the delivered plants, with over 30+ placed directly on the pathway to the house, causing an obstruction.

I had an awful experience despite making every reasonable effort to resolve the issue. I placed two…read moreseparate plant orders using the same information both times, yet I still received the wrong plants. To make matters worse, the customer service I received while trying to fix the problem was extremely poor.

I think having a negative and rude staff is mandated for all Ace Hardware stores. No difference at…read morethis location. Generally, all we do is walk in, grab what we need, pay, and leave. And yet we get mutters and attitude. I used to think it was because we wore masks, especially during the height of the pandemic, but the attitude still prevalent now. I guess that's the price we pay for convenience.

TLDR: I would strongly recommend not purchasing equipment from this location. This location does…read morenot have the capability to be an authorized Stihl dealer. I expect it's the same with all the high dollar equipment including BGE. I purchased a Stihl RB400 pressure washer in the morning to strip paint off my house, as my old pressure washer wasn't up to the task. I used it for about 20 minutes before all 4 anti vibration mounts sheared off the chassis and the engine and pump fell to the ground. After looking at it, it looks like the mounts were severely over-torqued by Ace during assembly. It was a little frustrating to have that happen to a brand new $850 piece of equipment that's supposed to be top of the line, but whatever, things happen and Stihl has a great warranty right? So I called the store to make a warranty claim, and I was informed they do not have any repair staff on site and would have to ship it to a repair facility. I've owned a lot of Stihl equipment, I've never had an issue with a warranty claim until now. They gave me an estimate of 2 weeks to repair, but since I have a halfway unpainted house now, I told them I just wanted to return it. On the phone they told me no problem and to bring it in. I loaded it up and took it in. When I got there they told me they can't take Stihl returns and I'd have to send it in for repairs. I run all Stihl equipment at my house, and I own a business that runs Stihl equipment in all our crew trucks. I've made plenty of returns and had plenty of warranty claims at other Stihl dealers without ever having a problem. This Ace is either unwilling to help or unable to help, both cases are simply unacceptable. If you'll be purchasing major equipment, purchase somewhere that can stand behind it and make you whole. That's kind of the whole point of paying a premium for Stihl.

This company was FANTASTIC!! I finally found a pine straw company that I can trust…read more I WAS TIRED OF GETTING RIPPED OFF BY PINE STRAW COMPANIES. This company will now be my go to. They laid out the bundles of beautiful long needles. Great size. Nice reddish color. After laying down the bales we counted them and ensured we had what I ordered. That was MUCH appreciated. OSCAR was the crew leader. Did a fantastic job. Jenni at the office was fantastic! Very nice. They accommodated me from a Friday to be done next day. They came at the exact time I needed them to and did a great job cleaning up. I couldn't be happier. I tried one other company (see my other reviews) and was disappointed.

I used I and J in 2020 and they did a great job. I had them come out this year and it was awful. I…read moreordered the same amount of pine straw but there was an entire area that they did not do because they said they used up what we bought - claiming each roll was equal to 3 bales. Everywhere that they did do was really thin. Tried calling them and the voicemail is full. Try another company.

I bought their face cord of firewood. Decent price, excellent delivery. Their delivery guys were…read moreawesome! (Sorry, I do not recall their names). Called ahead, came on time, took the logs to my back yard. Courteous, professional, and early! Thank you MSB

This is my to go car wash! I've been going here since it was Avrils. I was getting my usual car…read morewash & I ventured to explore the garden. It was a joy to work with Savannah to plan a earth day project between To the Moon & Back Foundation & Boyd Elementary! She used her expertise to create a custom unique & hands-on project for the K-12 scholars. The garden is a special place where you can find all your garden needs as well as support local businesses for products ranging from lip balm, candles, leather purses, fresh fruit & vegetables, & more! The staff are always friendly from the time I pull up to the time I leave. So I happily give a tip for my freshly cleaned vehicle.

This location has a lot of stuff for your home that you can find elsewhere. However, sales prices…read moreare good. The selection here is larger than the Buford store or maybe the way it's laid out seems so. Anyway, on this particular day the service was outrageous! The clerk and the manager argued with me over a bag of pretzels that were in the " clearance " section for 50% off. Their contention was that someone put it there but there was more than 5 bags there with the red sticker. I held my ground and made a scene to the embarrassment of my wife. I walked away but why run a sore so lax as not to know where your inventory is and how much? The manager stood up for her employee so I left it at that. I will not be back to this hidden location again! Do yourself a favor save your gas and go elsewhere.

Rug delivery & Norcross store - false advertising and terrible customer service. They say $10 same…read moreday delivery. Bought and paid a lot of money for 2 rugs in store on Friday. Purchased the same day delivery. No same delivery happened. Spent all day on Saturday back and forth with store and customer service talking in circles. Store said it'd be delivered by noon today. Wasn't. Customer service said it would be delivered by 5:30p today. Wasn't. It's now 8pm on Saturday, still no delivery. They have wasted so much of my time and keep saying "it's a 3rd party delivery company" ... guess what, not my problem. When you say clearly "$10 same day delivery on all rugs" that is what a customer deserves and expects. But even if they were delivered next day, I told them that was fine. But waiting this long with still no delivery window, 3rd party or not, is unacceptable. I loved this store, now I will no longer shop there. Additionally the store manager is terrible at her job as I waited for more 30 minutes at the register just to purchase the rugs and schedule the delivery in the first place. Ending with me calling the store back again tonight after customer service told me to call the store manager back and told me what to say. I did and tried to ask exactly what customer service told me to ask. Store manager got mad at me and said she can't refund my money unless I drive all the way back to the store. And then she hung up on me. There is more but this review is long enough. You really have to piss me off for me to write a review like this. Well done