I purchased a new QCA Gemeni hot tub November 2024. Huff Pool and Spa has been horrible with…read morecustomer service. I had a Jet controller that came loose and they blamed us for over turning the jet. This jet was not sealed and glued to the tub like the rest of the jet controls. Then Huff Pool and Spa charged me a service charge or a Jet control that has not been properly installed. I called the company and they told me that since I purchased a new winter cover for the hot tub I voided warranty. What does a cover have to do with a Jet? Both Huff Pool and Spa and QCA will do anything to say you voided warranty. Run far away from this spa company. Buy a Jacuzzi Brand, totally worth the money.

My family has owned hot tubs 30+ years. We've always taken very good care of the spas, which have…read moreeach lasted 15-20 years. Between 2017 and 2019, my parents, my neighbors, and myself all bought the exact same 2 person hot tub from QCA, and all 3 of us have had problems despite taking very good care of our hot tubs. We each spent nearly $3k each on the hot tub. Both my parents and I had to replace our hot tub covers after just 2 years because they were disintegrating. By 2021, the circuit board on our friend's hot tub stopped working - they spent nearly $1k to repair and replace it. Just 4 years into owning our hot tub, the entire wood base of our hot tub crumbled and has literally fallen apart - the hot tub is totally unstable and unusable. We checked the wood base of my parent's hot tub & they are having the same problem with a rotting wood base. When we contacted QCA, we learned the wood used to build the base IS NOT pressure treated at all. QCA customer service has been non-existent. The purchasing manager (initials are RM) is extremely difficult to get ahold of. After 2 months, he finally offered me a measly $150 to repair 1 hot tub, even though it will cost roughly $1k (labor & materials) to hire someone to rebuild a new base. The manager has stopped returning emails and he has never returned a phone call. I have asked multiple times to speak with the owner of the company and have never heard from him or her either. We have not been able to use our hot tub since January 2023 and it is now almost May - still no resolution or response from the company. I would strongly recommend that you NOT BUY ANYTHING FROM THIS COMPANY - they have at least 2 formal complaints and 1 poor review with the BBB. Based on these other complaints, I know QCA will reply and say that some of my info is false, that I did not take care of my hot tub correctly, and they will "defend" their side of the story, etc. The bottom line is that QCA is not held accountable & does not take responsibility for poor quality products (ex - wood for a hot tub is not pressure treated, which seems like hot tub 101) or for their extremely poor customer service.

Helpful, knowledgeable, always have what you need and you can always count on them to assist you…read more. Great to do business with.

Came here after getting screwed by pleasure pools & spas. Showed pics to owner, he explained what…read morewas wrong with our pool, and what to do. He also took a look at our paperwork from other company, and showed me the pool I could get as his store for same cost. Much better quality for same price! Obviously better service too! He took quite some time explaining everything, as we where switching companies and all chemicals. When we move and need a new pool, this is where to buy.

Horrible experience working with this company. We purchased an above ground pool from them last…read moreyear. When the pool was originally installed, the inlet and outlet lines were hooked up backwards. This caused the pool to sit for weeks without being able to run the pump. It cost us hundreds of dollars in extra chemicals to get the water cleared and stains off the liner once they finally came back and hooked it up correctly. The sand under the liner has huge divots in it that trap leaves and debris that our vacuum will not catch. The pavers that were thrown down on the ground for the pool equipment to sit on were all out of level, un-even, and looked horrible causing the pool equipment to be WAY out of level. Our heater and pump were placed backwards which left no access to the electrical cabinet of the heater to be able to wire it, which was also a code violation for electrical clearances. I had to redo the whole set up myself to correct it. The heater has also leaked so bad since new that it drops our water level over an inch a week. I recently scheduled service for the heater because it would not run and was invoiced $375 for the service call. Their tech was onsite for maybe 15 minutes. I called to complain about this invoice thinking that with all the issues we have had that they would credit this invoice for our troubles. The customer service I received on this call was the worst I have ever experienced. The young man that answered the phone sounded like a 18-21 year old kid. After getting no where with him I asked for his supervisor. He said he was the supervisor. I then asked for the owner of the company and he claimed to be the owner of the company also. I responded with "I highly doubt you're the owner of the company," and his response was "bet?" Whatever that means. I wouldn't recommend this company to anyone. Installing a pool should be an exciting experience but with Pleasure Pools and Spas it's nothing short of miserable.

Very disappointed that I was asked to secure with a credit card an appointment for a service call…read morefor a part I I spent over $500 on less than 1 year ago that may or may not be broken and under warranty for. I have done business with this company for years and due to identity theft issues I will never give my card number over the phone. This is unfortunate for me so I will vent here that a business that can not make arrangements with know your regular customers will lose them. I said I was happy to write a check to the repair person that day if the part was a different and not the "Mother Board" under warranty Ugh

I bought from these guys a few years ago, and just had my first issue! One of the reasons I bought…read morefrom them is because how much I value a company that handles repairs and sales (you better know about what you sell...right?). They did an amazing job! Cesar came over and diagnosed, and then sent a tech from his team once the parts came in...so I thought I was in the clear...but then the error kept happening??? So they came back and were able to quickly diagnose and fix it without any additional work to be done. There was a weird thing that was definitely caused by my son or one of his friends- but I had no idea it made such a difference. Working great again! These guys are pros. And they are the only hot tub company around here I would recommend for buying a hot tub or servicing one!

Very nice guy, quick response, good work, reasonable cost. I called about a leaking hot tub that I…read morecouldn't repair. The owner answered and offered to pick it up 2 days later when I was available. He was very professional when he arrived. I helped him load it up and he was off, took about 15 minutes. I asked for an update about 7 days later. It took a couple days for a response, but I got it. He had to order parts. About 10 days later he sent me a pic of the repairs. A couple days after that, a pic of it running without leaks. A couple days later he delivered my hot tub. About 3 weeks total. The price was right in the middle of his high and low estimate, which I felt was very reasonable. He asked for a few hundred down payment before pick up, which was a bit unnerving, but he had to drive almost an hour to my house so I can understand he's not working for free. The remainder was paid on delivery. The work looked really good and I've been using my tub with no problems.

THIS MAN IS A THIEF. Paid him $750 to replace the heat exchanger inmy 5 year old Hayward heater,…read morehe removed it, promised he could braze it and it would be good as new (which is not true) he left with the heat exchanger and my check, cashed check immediately and never returned.

I had called several pool companies. I needed to get my pool open. I also needed a new pool liner…read moreto be replaced.All the other pool companies told they would not be able to get to me until a month down the road. So I found Noah Pool and Spa. They came out when they said they would. They replaced the pool liner & got my pool open within a couple days. I was so happy with the honesty and quickness that they were to get pool open for the season. They were fair with their quote. I would definitely recommend them to my family and friends. Very happy with the services.

Tristates is the best in the area!! My family has been customers for generations. They are helpful,…read moreknowledgeable, and friendly. Everyone goes above and beyond to help in any way they can.

That installer switched some of my new stuff and traded it with old used products from previous…read morejobs.. Tri States Water never even came to see what the major issues were. Installed 6/21 Today 5/19/22...Just started putting filter and pump together and now I know why it leaked water at every point! The installer employed by Tri states switched my brand new strainer that I purchased in May 2021 and left me my old leaky one that was to be replaced.. How the heck could I be so DUMB AND TRUSTING!? I had already purchased the liner from Tri States in 2020 which cost me an additional $900 and accessories for the pool. It was left in Tri states storage until the installer brought liner & accessories to install 2021.. I don't even have a clue if all my items purchased were actually used. can't walk in the pool without feeling the metal under your feet..He promised me it would be like walking on the beach.. I have video of one crew member trying to break into cars on our property. Just watch your stuff.. Munson's in Galesburg and Macomb have been very helpful during this ordeal.. There is so much more that I could write a book on being screwed over by a reputable pool business! Check out my Google review for some photos. .I just can't believe this happened to us.. it's horrible! Guess we won't be swimming on Memorial Day, Again!! customers since 2004.. first time any real issues.

Always do the best work. Heritage can design and install any project one could think of. Their…read moreuniqueness truly separates them from the rest of the pack! #1 landscaping company in greater QC area.

From the owner: Full service landscape design/build contractorread more

Love this place! It's so peaceful and relaxing! Service, selection and quality are great! They sell…read moreplants, furniture, gardening supplies and equipment, clothing and jewelry too! If only they served coffee! Lol!

They have absolutely everything and more you could want for your plants. I have never been to a…read moreplace where they will plant your plants. It's a great feature!