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    The Graphics Shop

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

    Services - The Graphics Shop

    Signmaking

    Vehicle wrapping application

    The Graphics Shop Photos

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    5 years ago

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    Magnicolor Vinyl Wraps + Custom Printing

    Magnicolor Vinyl Wraps + Custom Printing

    4.0
    (4 reviews)

    Called and made an appointment on 11/28/2023 to have my front headlights / fog lights / rear lights…read moresmoked out / tinted. Was told by the project manager Jack Cunningham at Magnicolor in Newport News, VA that it wouldn't be a problem, after being asked about the year, make, model of the vehicle with some other questions about my desires for the project outcome such as shade of tint for each of the lights, ect. I was asked to put a 25% down payment on the install to secure my appointment slot for 11/29/2023. I did so with my American Express, in the total amount of $115.75 with the remaining balance to be paid upon installation. During my appointment on 11/29/2023 while the car was in the shop, I was asked by Jack Cunningham if I had previously had the car ceramic coated, to which I replied "yes". He said it can be difficult for them to get proper adhesion of the tint, and asked my permission to try and remove the previous ceramic coat. I said sure, not a problem. He came back minutes later saying that they can't get it off, and that I'd have to take the car back to the company that first installed it to have it removed, then return to them on a different day. This is unacceptable. I simply asked for a refund of my deposit, as no actual work had been completed towards the agreed upon installation, and was told no by Jack Cunningham. He stated that I as the customer should have known that ceramic coating causes issues during their process. I stated to him that he is the industry professional, and should be asking questions like that during the intake process with each of their customers. The business made no attempt to resolve the issue with my refund, simply told me 'good luck'.

    We considered a wrap for our vehicle and after searching online we found Magnicolor. So glad we…read moredid! Very smooth process. Jack explained options and gave suggestions. Finished product was beyond our expectations! Highly recommended!

    The Graphics Shop - vehiclewraps - Updated July 2026

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