If I could give 6 out of 5 stars, I would without hesitation.
Our company was referred to the Good Touch by a mutual contact who had a positive experience with them in the past. We were tasked with implementing the growth and marketing strategy for one of our larger enterprise clients (their branding, CRM, ERP, marketing, web site, which all tied in to a complex inbound lead generation program, along with an email campaign program) - it was a big project, and we planned to use multiple vendors: engineers, software developers, and graphic designers to stand up these complex systems. We interviewed several software development and branding firms, and were nearing decisions on who to partner with, but no one really stood out.
By the time we got to the Good Touch to interview for the graphic design piece, we were completely blown away in the discovery process. The owner (Guy Cusson) was very professional and curious. He asked us what we were trying to accomplish from a high level, we briefly told him what he needed, and in response he gave us comprehensive and valuable insights beyond what we had expected. He told us his team had experience and positive references in all areas of engineering, marketing and branding that we required. Of course, all of the firms we were interviewing told us that in hopes to get as much business and upsell wherever they could.. but Guy's approach was completely different. They told us where we could save money, instead of spending it, they gave us honest feedback and managed our expectations on cost and results. They were experienced in all areas of our needs which allowed them to tie everything together in one cohesive strategy.
They were experts on color palettes (something we didn't even know we needed with branding), and experts all the way over to the engineering side of the web site and CRM systems, and everything in between. Above all else, we were very impressed in their ability to tie everything together in one cohesive branding and marketing strategy.
Honestly if we had gone somewhere else this would have been several projects - but with tying in the branding, and web site, along with the marketing and sales campaigns, to this one experienced vendor - it saved us heaps of money, and headache.
During the project, The Good Touch was very responsive in answering our questions and concerns. They were very attentive in making sure we were satisfied with each piece of the project, and while doing so they helped manage our expectations and tweak the each stage of the project to ensure each phase tied into the next seamlessly, while focusing on the end result and success of our client. They made recommendations beyond what we had expected, which provided us with additional insights and ideas to provide our client. When it came to the sales campaign, we decided to partner with the Good Touch here and they enabled us to exceed our performance criteria with our own client. Now our clients keep recommending us buinsess, thanks to the Good Touch augmenting our team and services.
We received the best engineering, systems, marketing, branding, and web development services... our needs were complex, and our results were comprehensive. It was great to work with a boutique firm that can shoot us straight and really give us the professional touch we needed. We found not a web developer, not an engineer, but a trusted partner. We will definitely work with them again. Thanks Guy and team! We can't thank you enough! read more
