I got a discount coupon so I used it to try out their inserts, as I had some knee and foot problems.
The inserts are not custom made, but they have several shapes in different shoe sizes. You are measured by making an imprint of your feet; chances are instead of a perfect shape like in a cartoon drawing, some part of the imprint is darker, indicating that your weight is not distributed evenly.
I know my posture is bad, and that my soles of my shoes don't wear evenly, so without the imprint I was already aware of the issue. After getting my inserts, they did help improve my posture, gently tilting my feet in a certain way.
I have to say that after wearing the inserts I no longer experience the knee and leg pains that I used to have, that had me worried that I was getting old and maybe some years soon I would need knee surgery or walking sticks. There were a few months I forgot about the inserts and then I started having pains again, so I checked through my shoes to find where I left them, and when I started using them regularly again, pain was gone again.
Simple gel inserts do not work as they do not correct your posture, these guys do. In some way you can say these are just cheap pieces of plastic, which is likely very inexpensive to product, but they are also very sturdy and almost indestructible.
However also be aware that the staff are not medical professionals. They are just sales rep, trained not to help you necessarily but to meet sales quota. I did have a good experience and glad I got the inserts but YMMV. read more