We booked a twin room here and it was confirmed. Then, they asked if we want two twin beds or one double. Again..."twin beds." Then, they said we'll have to accept whatever they have when we arrive! What?!?
I explained that we need the twin beds we had reserved and asked for clarification so that we could start looking at other properties if they couldn't honor our reservation. No answer. Next day, no answer. With one hour left before our free cancellation expired, we canceled and started to look all over again. Of course, the selection had dwindled by then. They never apologized. read more