Shower stall, round coffee table top big mirrors in bathroom and kitchen…read more They also built a display box for my old 1948 Lionel GG2 and 3Pennsylvania RR coaches. It's wonderful ( train repairs eventually became too costly.

They quick to remedy a piece of glass I needed to be cut. I recommend for their expediency and…read morecustomer satisfaction

This company does not only sell windows; but provides great service. We broke one window and they…read morehelped us get a new one from Marvin under warranty. Yesterday I went in with a picture of a broken plastic part on a awning window and Brain was super helpful even though the store was closing in 5 minutes. After finding the correct part. I asked how much and was pleasantly surprised with No charge! Great products great customer service.

Charged my mother-in-law for work they never informed was being done. When she disputed the bill,…read morethe rep came to her house to argue with her in person and intimidate her into paying. They will never get my business. This is not how business is done in Vermont.

Same owner as Pella of West Springfield and Pella of West Boylston. See my review there. For that…read morematter see all the 1 star reviews put in by his customers at all 3 stores. Pella windows are great but for this franchise the customer service for after sale issues is non-existant. I tired to reach out 2X to their shared cust serv email they post the 'please call us so we can discuss' after every reveiw before before I posted my 1 star and they never reached out.

Disappointing experience. For our home renovation project in Shelburne we reached out to Pella…read moreabout an all-windows replacement and received a quote. That process was fine, but because of some sticker shock we asked friendly follow-up questions in an email about alternative product lines and other potential ways to shave some of the cost. Those questions were ignored, as was a follow-up asking whether they were still interested in working with us. Even a short note saying that they could not change the quote or were no longer interested in the project would have been better than being ghosted. Lousy communication from the get go speaks poorly for their overall service orientation and we cannot recommend this Pella dealer.

David Koss and his crew did a fantastic job replacing old windows and a large sliding door,…read moreinstalling polyisocyanurate insulation and new siding plus handsome trim. His workers were consistently helpful, professional and thorough during the six weeks they were on the job. When they discovered some additional issues with the roof, David offered to fix the problem with no fuss and at minimal extra cost. When we were hit by a snowstorm, David turned up on a Sunday afternoon with his snowblower to help us clear the drive ready for Monday morning. David is a five-star gem and we unhesitatingly recommend Koss Home Improvement for high quality work at a reasonable cost.

Dave and his crew did a small job for me that had to be done asap. WOW, not only did they squeeze…read moreme in they were fast, efficient and I couldn't even tell they had been there after they cleaned up the site. !00% recommend them!

The gentleman who come out to update me on my car, totally ignored me and talk to the male beside…read moreme. Even after I told him he does not drive. That the car is mine not his . I think it was very RUDE of him. Does he think woman don't own vehicles or understand what he's saying! Burlington Glass might want to retrain him.

Went to get a chip fixed in my windshield. The gentleman who came out to speak to me about my…read morewindshield totally disregarded that I was sitting there and talk to the man beside me. I told him that I own the car and he continued to talk to the man beside me. I find that very rude.

Excellent customer service very helpful. Will do business with again. Adirondack Elite Approved…read more Always Exceptional! 5185866457

I came in to have some siding and exterior moldings made on July 30, and I was led to believe that…read moreI'd get what I ordered in time to have the work done in this century. It's now October 12, and I still don't have the milled lumber. I've called, written, begged, cajoled, but still don't have what I ordered, in good faith. My plaster job had to be canceled, I lost my contractor, and I was unable to complete my paint job because of the delay. Had anyone been honest about being unable to supply what I ordered, I'd have gone elsewhere. Now I know better. I'm beyond fed up, and I'm a patient person. Their customer service is ridiculous, only exceeded by their utter incompetence. I'm sure they'll blame it on a Covid. Please consider my order canceled.