After seeing my girlfriend's makeup for her 34th birthday, I knew that I wanted to come and get my makeup done by Noir. So I had my assistant call to make an appointment, and pay the deposit of $50. 1 week before my appointment I was contacted by the admin and asked if I could have the owner Mimi do my makeup because Noir had a prior engagement that wasn't on the calendar. (1st issue). I politely obliged, even though I had never seen Mimi's work but I assumed that if people working under her did fabulous makeup, she would as well.
So, here we are 4 hours before my event, and I get a call from the polite admin, saying that Mimi has to cancel my appointment and would like to know if Robin can do my makeup. Now here comes my frustration, I have an expectation that a professional business, especially business located in this demographics ( I know because I live in the buildings where the Glamatory is located) should be better at managing their calendars and there should be clear communication with stylists and salons so that double bookings do not happen. Also, as a first time patron, it makes me feel like my patronage is not valued or appreciated because I'm being tossed around like a tennis ball and was not offered any compensation or anything for the multiple inconvenience. I did ask to cancel and for refund, which I had to call back to find out if Mimi allowed that to happen (another gap in communication).
I had no idea who the owner was but after reading her resume on yelp and seeing her accolades , I would expect much more professionalism and rookie mistakes like this not to occur. It's always my goal to support and uplift minority/female owned business, but it is extremely frustrating to deal with a business that has no regard for it's customer. I have a gala to attend to today, BUT I have to find another artist due to the Glamatory lack of concern and service. Yes, I could have accepted their offer to have Robin do my makeup, but given the Glamatory's track record, who's to say they wouldn't have cancelled on me 1 hour prior to my appointment.
Extremely disappointed, because I really wanted Noir to do my makeup, but service means much more to me than a "beat" face. read more