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    The Genesis Center

    4.0 (1 review)
    Open 8:00 am - 11:00 pm

    Services - The Genesis Center

    Venue rental

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    3 months ago

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    The Garden Ballroom - Ballroom

    The Garden Ballroom

    (8 reviews)

    My fiancé and I signed a contract with The Garden Ballroom, 353 3rd St NW, Winter Haven, FL…read more(operated by Once Upon A Dream Events by Lorraine, LLC) in January 2025 for our wedding reception to be held in February 2026. Recently, Lorraine informed us that she had lost the lease to the contracted venue due to issues with other building tenants. At first, she suggested an alternative location, which we agreed to. Weeks later, she would not confirm the arrangements at that location and then attempted to force us to hold our reception at another venue in a different city, several miles farther away from the original location, without our approval. We rightfully declined and requested a refund of our deposit. She refused, claiming in email, it is within her rights to move or transfer the venue to any place legally based on her DBA. After consulting an attorney, we have been advised she is in breach of contract, as the original location was a material and central part of the contract. She should not be able to move the location without consent from her clients - namely us. In our opinion, this business practice is unethical, unprofessional, and deeply unfair to anyone who trusts her with their special events. We caution anyone considering this company to think twice and protect yourself by consulting an attorney before signing anything to avoid being faced with a similar situation. We are sharing our experience so that others are fully informed before making such an important decision. We all deserve better than to be strung along, displaced, and denied refunds when a vendor cannot deliver the contracted service.

    Do no book this venue. The owner's are extremely unprofessional. The couple thought it was okay to…read moreberate a mother carrying her child while the event was taking place. They yelled and yelled, showing complete lack of respect for their client as the doors were open. After being advised that she was the aggressor, the owner, Lorraine, threatened to get aggressive with the mother. She thought it was okay to snatch a $15 candle from a mother, which could be considered as assault. Then follow the mother into the lobby to continue scolding her. If you want your event to go smoothly without any hiccups keep looking. Their conduct was completely unacceptable and they felt okay behaving like high school bullies because, "They are the owners."

    Banana River Resort

    Banana River Resort

    (4 reviews)

    This place is magical! Our family celebrated my grandmas 100th birthday, so my uncle rented out the…read moreentire resort. It was one of the best reunions we've ever had and having the beach across the street was perfect. You have kayaks and paddle boards to use and it really felt like we were right at home

    I think perhaps it depends on your expectations. We seemed to have several issues with Suite 3 but…read moremaybe it was just a bad week and for the price we were expecting a turnkey relaxing vacation. A few small things to consider- do not expect world class paddle boards, there is one SUP paddle that functions and two old paddle boards- kayaks seemed ok. The walk to the beach does require crossing a busy road, but once there it IS a nice beach, but you must bring all your own gear, including beach towels. There are not any beach rental chairs, etc. nearby. The wifi did not seem to work for us, the fan in the spare bedroom had a short apparently so my first night trying to sleep, it got up to 78 degrees in the room as we could not adjust the temp on the thermostat, the couch is not comfortable, the streaming buffered, so it took a couple hours to get that to work, there is a neighboring house with a large dog barking and although they warn you, I find it strange for the nightly price ($336/night!) to offer a small soap and shampoo. There is a washer, no dryer. The blankets were thin, beds were decent and the place was clean. There are no screens on any of the windows so you can't really get fresh air and there was a wasp nest above our bathroom window so definitely didn't want to leave a window ajar while showering. There is a "no refund" policy, so you are stuck there as we had wanted to check out after our first of two nights. There are not any walkable restaurants nearby. We were offered a couple of free nights to make up for all the mishaps we had. All in all, there were nice chairs and solitude by their water's edge. I could see a family enjoying the grounds and playing the outdoor games they had, but for us it was a letdown for the price. I think some people would be perfectly happy here but we had a lot of stress upon check-in and so many things not working properly.

    The Genesis Center - venues - Updated May 2026

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