My review and opinion didn't mysteriously disappear, it was removed. In my opinion, that reflects a business that is more interested in managing criticism than addressing it.
No amount of positive reviews from friends, family, changes my personal experience as a paying customer. I will continue to legally share my honest opinion and firsthand experience.
My family paid for classes, purchased our step/daughter's costumes through Marissa Urzua (the owners daughter and studio teacher) were we also attended studio events. Also why is the studio owner charging her own direct daughter/grandchild for classes?! Based on that experience, I do not recommend this studio.
In my opinion, the environment often associated studio events with alcohol, which wasn't something I appreciated. I also felt the studio lacked a clear direction, expanding into classes such as theater and breakdancing instead of focusing on the styles the area is best known for, like salsa and flamenco. That's simply my perspective. A money grab to stay relevant and evolve
I also noticed that several talented students eventually left for other competeing studios.
That alone speaks about the passion vs financial gain.
What I found most disappointing was how criticism was handled. Rather than responding professionally, I felt harassed by Laura Garcia and Marissa Urzua after sharing my opinion. I hope they stop contacting me moving forward because it's very inappropriate and unprofessional.
Public reviews exist so customers can share their experiences both positive and negative. As a previous paying customer, I'm entitled to express my honest opinion based on my own experience.
Constructive criticism is part of running any business. In my view, taking accountability and responding professionally would serve customers far better than attempting to silence criticism. Goodluck. read more