Food was ok. Things that are meant to be hot were warm. Coffee that's supposed to be steaming I can feed to a baby. Sauce for my salmon en croute needed more cream. Service was slow. They seemed understaffed. We sat at a dirty table and waited a few for them to even acknowledged us. Ordering is not efficient. We order with waiter then made to pay upfront. Basically making it a fast food restaurant. Inconsistent between each location. Coffee presentation was good but it just wasn't hot. It has the look of a cafe/bakery but comes off as a Starbucks heat and serve. They had a weird roll with ham and some sweet fried coconut of something? Not good. Kinda gross to be honest. Overall just ok. read more

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Came here with a large group while shopping around Mall of Asia. Service was okay, our group was pretty big and serving large parties isn't always the most fun understandably. Restaurant was busy and they ended up being out of a couple of things but the food we did get to try was good! Overall wouldn't try again just to go to other options but didn't necessarily have a negative experience read more

Dear French Baker Management, I am writing to formally express my dissatisfaction with the service I received at one of your branches in the Philippines at SM Mall of Asia.Unfortunately, my recent experience was far below the standards I have come to expect from The French Baker. On Saturday October 19 2024 around 3:30pm, an accident occurred where the tray I was carrying fell while I was grabbing a drink in the fridge between the cashier and bread stands causing some of the bread items I was waiting to pay for to land on the floor. While I understand that such incidents can be inconvenient, I was deeply disappointed with how the situation was handled by your manager on duty, Arianne Mae Castillo. Instead of offering assistance or suggesting a reasonable solution, such as simply just offering to replace the bread for fresh ones instead she insisted that I pay for the ones that fell on the floor and also pay for the replacement. This felt unjust, as accidents can happen to anyone, and I would have expected a more understanding and customer-focused approach. My husband and I are visiting out of the country and wanted to try this place, but this incident has left me with a negative impression of how your staff handles customer relations, particularly during unfortunate events. I kindly request that this matter be addressed, and that future customers are treated with more empathy and fairness. We ended up paying for the 3 bread that fell on the floor that cost around 450 pesos including the 2 coconut drinks. The only items we ended up keeping are the drinks since we will not consume food items that had fallen on public floor where multiple foot traffic happens and we did not want to get sick. Thank you for taking the time to consider this complaint. I look forward to hearing from you regarding how this situation will be resolved. Sincerely, Joanna Solares read more

Decent restaurant for lunch. Didn't order much because I had eaten not too long before my party wanted to eat. Ordered the grilled chicken and it was fall-off-the-bone, but on the dry side. Pizza was good, cheesy but I liked the crust more. read more

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This review pertains to the FRENCH BAKER inside the Hypermarket towards the exit. I was standing infront of their shelf waiting to be served. A guy wearing a long sleeve shirt came out at the back holding/texting somebody on his phone. Never ever looked on whats going on the store. A young lady was looking at some pastries then asked the guy (long sleeve) if she can purchase it. The guy gave her a quick service, while i was still standing, waiting to be served. At last, the other server took my order & upon paying, i asked her if that guy was the store manager & she said he is. So, i told him that i was standing for awhile to be called or served but why was the young lady was served quickly? Responding in an arrogance fashion which blew me away - he said that she was already at the counter & buying that pastries...I told him that i was waiting in line & you are on your phone, not paying attention on whats going on your store. He said that he was texting/talking to a co-worker/contractor or whatever fucking excuse he's trying to imply. I ask him - is it because she's a cute girl thats why you served her quickly, he responded that there's no such thing about being a girl or a boy....then why the FUCK you did not ask who's next in line to be served? I also ask him , is this how you guys do it on your store? He just said something, muttering some bullshit & walked away. It is the 20th of April at around 7:30ish...just a sad experience with that a/hole manager. Don't worry, the word will SPREAD amongst my friends & family visiting our beloved country. If there is a ZERO star on this app,i'll do it in a heartbeat....KEEP UP THE GOOD JOB FUCKER! read more

February 2018 - Alas, I too must concur with the poor service and decreased attention to details. During my last visit, it was tough to get a table because of all the non-customers taking up a seat. And the table I sat at was not clean. Also, they don't serve their pastries on plates with silverware anymore. When I asked for assistance, I sensed that the lady was interrupted and annoyed. They also did not have chocolate croissants available, first thing in the morning - this was my main purpose for going there. Finally, the bottled, carbonated water was not chilled. I probably will not visit this location going forward, considering all of the other options at Mall of Asia. Starbucks, just across the hall, will be just fine for a quick morning snack. read more

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The experience could only be compared to an episode on Gordan Ramsey's a food court masquerading as a French bakery. I ordered a piece of creame deluce cake that was served at room temperature accompanied with watered down whip creame that liquified before making it to the table. The coffee arrived and was as cold as the cake was warm. I was not accommodated any dining utensils so I gathered a fork myself while the wait staff watched nonchalently. The wait staff would do better as extras for the movie series The Walking Dead. Seems that most millennials hate working and this restraunt staff is a testiment to this fact. Stone faced staff lacking training in the basic customer service skills, dirty tables and managers more interest in hiding in the back office and away from work, I would take odds these restraunts are on a short list of surviving. read more

Slow service. No ice cream. Seriously you are 50 yards from a HyperMart, go buy some ice cream. Took forever to take our order. The last straw was I have to go to the cashier to pay first. I guess they had too many people walk out. Well we walked out also. I can't tell you anything about the food we did not get tat far. Went to the Super Bowl. They took good care of us. read more

The coffee and the bread are great but the service was terrible considering that this place is well known and in the heart of MOA. Servers do not even greet you nor smile. It took us a while to give our orders considering that we were the earliest bird. No one gave us the small plates. The server just dropped the water on our table without greeting and looking at us. No one even followed us up if we are doing ok. They even missed one of our orders and needed to remind them. I would probably get a better service from a carinderia. If I were the manager of this franchise I will fire all the workers or they need much customer relations training. I strongly do not recommend this place. Bad service. The customer by our table was complaining too. read more