1. The Flower Box

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Springfield, MA

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The Flower Box

4.5 (22 reviews)
Closed • 9:00 am - 5:00 pm
Updated 2 months ago

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The stock image of the arrangement...notice how WHITE it  is, as well as the full-sized Roses, Gerber Daisies, Lillies, etc.
Julia S.

I ordered a $110 sympathy arrangement (stock photo attached). In my experience, Sympathy arrangements are white - with all major flowers being white. I called today to share feedback on the order that was received ( photo attached) and spoke with the owner. Rather than listen to the feedback and calmly explain his challenges with "supply chain." He chose to respond with, "most people aren't so PICKY to want every FRICKIN' flower to look exact, feeling ENTITLED, like you're ordering at McDonald's..." I was not treated with respect and will share my experience so others will not be subjected to the same.

Funeral arrangement for urn. Absolutely perfect and even better than I hoped for.
Annie L.

I called the Flower Box to help arrange the flowers for her funeral. They were incredibly helpful and knew exactly what would work best at the church. I had a budget in mind and they assured me they could do something perfect for much less, that would better suit the church. I was *very* specific about wanting a bright cottage garden arrangement with no lilies unless they could find lily of the valley- all of moms favorite flowers- and they did. It was perfection. Mom would have loved these. Thank you for making what's usually a difficult and painful process so comfortable and reassuring, and for saving me a lot of money, when you could have easily upsold me to spend a lot more. I'll be using you for all our future floral needs.

Went there today and had a great experience. I told him it was for a person very special to me. He had this arrangement already for when I came. It was far more than I was expecting.

LOVED the arrangement!!!
J M.

I couldn't be happier with the arrangment I ordered. Perfect customer service and pricing. Thank you so much.

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4 months ago

The flower arrangement was lovely. The flowers were many and very fresh. The delivery to the hospital was very quick.

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5 months ago

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9 months ago

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4 years ago

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17 years ago

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5 years ago

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8 years ago

Excellent quality. Free delivery. Good prices. The owner is very nice. Great customer service. Beautiful floral arrangements.

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9 years ago

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14 years ago

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Review Highlights - The Flower Box

“Brian was a pleasure to work with and also made a stunning custom arrangement for me with candles.”

Mentioned in 2 reviews

Read more highlights

The Gilded Lily - $171 of poorly arranged CHEAP lilies and roses.

The Gilded Lily

(9 reviews)

$$$$

Stopped by the Gilded Lily for a little pick-me-up, as I recently moved to the area and was feeling…read morea little blue. I wanted to get some cut flowers to take home and arrange myself (I worked in my father's floral shop prior to moving to MA). I had shopped around at multiple grocery stores without finding cut flowers that matched the quality and price I was looking for. Everything was either of poor quality or way too expensive for the type of stems I was looking at. What I purchased: I bought (3) stems of pink lilies, (3) snapdragon stems and (5) alstromeria stems. The florist threw in some eucalyptus greens and other filler (I assume for free), wrapped it in decorative paper and plastic, then finished it off with a bow. Price: $34, including tax. This is slightly higher than what I was looking to pay for loose cut flowers, but the quality has proven worth it. I've had the flowers for about a week, and have had multiple lily blooms open. Staff: the florist/shop owner was very polite, great conversationalist. I did have to wait a few minutes until she got back because the woman who was working there did not know how to charge for and wrap the floral items. My only recommendation is to have someone present (during business hours) who can do simple loose cut bouquets (not even arrangements). Everyone was super polite and made me feel at home. As a note, getting into the parking lot can be a bit of a hassle as the cross-traffic never seems to stop. Overall, a great place for a bouquet of flowers, either for a special occasion or just a pick-me-up for the day.

This is what $171 bought me at The Guilded Lily. Horrible, Horrible!!! A few poorly arranged CHEAP…read morelilies and roses with some CHEAP greenery. I explicitly said that this was for an 80th bday and asked for something nice. I also asked if they could send a pic of the finished product and the said "No", I would have to ask someone at the party to send a pic. DECENT, REPUTABLE florists will send a pic if requested. Do not waste your money at The Guilded Lily Florist!!!!

Langones Florist

Langones Florist

(21 reviews)

$$

UPDATE 12/16/2013: had an opportunity to use Langone's again for a Christmas wreath I wanted…read moredelivered to someone special. I found their prices to be comparable to those of the online ship-it-yourselfers like ProFlowers. The woman I spoke with was very kind and friendly, they even had all of my information on file, which made the transaction very efficient. I ordered a large Christmas wreath (about 3' in diameter) for ~$60 including delivery... a steal. I do wish, however, that the decorations on the wreath were of a little bit higher quality. From the picture that was sent to my by the recipient, the decorations were few and far between, haphazardly scattered. I'll continue to use Langone's because of their great customer service, can-do helpful attitude, and quick follow through. Thanks again. ORIGINAL REVIEW: Thank goodness! Good businesses DO still exist! After trying another local florist and not being able to get ahold of anyone, I called Langone's at 1:30EST. The woman who answered the phone was super polite when taking notes for what I desired: "cream/white colored flowers, designer's choice, modern/clean looking in a sleek vase." She gathered up all my information quickly and efficiently, even noting the time at which my boyfriend's work closed. She promised it would be delivered by 5 today. And guess what? It was delivered at 4! Thank you, Langone's... I can assure you that I will utilize your business for years to come. **Note: for best selection of flowers, order "Designer's Choice" code for: use the freshest and most beautiful flowers and use your judgement on the arrangement. You will get the best arrangement possible** (from my own experience in my floral shop)

Always beautiful arrangements!! A long-established Business they reliable and local!!!!read more

McClelland's Florist

McClelland's Florist

(25 reviews)

$$

These guys came through in the clutch for my brothers funeral services at Grise funeral home. They…read moredid exactly what I asked for each one of the sprays and they did it in the colors I requested and the flowers I requested it was beautiful. The price was fair. We did the whole order online and I was nervous, but it was amazing and I would order from them again and again.

I will never understand why some small-business owners turn away easy local business and then…read morewonder why they eventually have to close their doors. At approximately 12:30 p.m., I called McClelland's Florist to place a $175 flower order, plus tax, for delivery to Holyoke--only about two miles away and roughly eight minutes from the shop. The owner answered and sounded irritated from the start. After asking for the street and city, she dismissively said, "We already went to Holyoke today." What bothered me most was that she made no effort to offer another solution--not delivery the next day, not an alternative arrangement, and not any attempt to keep the sale. She simply made it clear that my business was an inconvenience. As a small-business owner myself, I understand that every request cannot always be accommodated. However, there is no excuse for treating a potential customer this way, especially over a short local delivery and a substantial order. Small interactions like this add up. When businesses eventually close their doors, customers remember exactly why they stopped supporting them. McClelland's Florist has lost my business, my recommendations, and the support of another local business owner

The Flower Box - florists - Updated November 2026

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