I ordered cat cookie favors for my sister's baby shower and they were a big hit! They were delicious and so cute! I was happy that they could customized with blue bows and blue ribbons on the bags! It was so convenient to not have to bag them up myself! Ordering process was very easy, I can't wait to have another excuse to order more cookies!! read more

The Flour Pot - Cat cookie favor - Gift Shops Near Me - Ambler, Pennsylvania

I had a great experience with the Flour Pot and would definitely order from them again! I recently purchased some "Be My Bridesmaid" cookies in my upcoming wedding colors. They were adorable, individually gift wrapped, and shipped out promptly. There was an error in color in one of the cookies, and the gift cards I ordered were not included in the original shipping. When I emailed the company, they promptly addressed the issue and shipped out a replacement cookie and the gift cards via 2-day shipping. All in all I was very impressed with the customer service, and the cookies themselves were gorgeous, and very well received. Oh and also they tasted great! read more

The Flour Pot - Bridesmaid cookies - Gift Shops Near Me - Ambler, Pennsylvania

Save the dough, don't order from The Flour Pot. Unless you want a rude interaction, and excuses why they can't make good on their orders. The cookies are amazing, but if they can't meet shipping dates or deliver what you actually order, why bother! I placed 3 orders, all were incorrect. from Flour Pot customer service agent; This dialogue is beginning to be ridiculous and a total waste of energy and time. You purchased your other orders with a home delivery on December 16. It states on our website that we need a few days production time - Every cookie is baked fresh for your recipient. You had requested the order by the 21st-if it was a necessity that it was to arrive that day, it should have been stated and we would have changed the shipping. We are in Philadelphia which is a 5 day delivery to California. Next time order from someone else and have them pick cookies off the shelf that have been there for 6 months. And by the way, I think your tone is very unprofessional - we don't conduct business this way here. We take great pride in each and every cookie, have been in business for 8 years and are very proud of our customer list and customer service. Abbey Alpert Sent: Thursday, December 22, 2011 8:44 PM Hi Abby, Just thought you should know, not 1 of my 3 orders will arrive as requested. They are all scheduled to be delivered tomorrow, Friday 12/23. All 3 were requested to be delivered on 12/21. I'm shocked that the orders placed on 12/16 have taken 7 days to arrive to their destination. WOW! Total break down on service execution. 2 of the recipients will likely never even receive them (Larkspur Hotels) and our Neighbors (which was shipped to me) and my other client (fondant free) will at least receive theirs... This really is a shame how this all worked out...very sad in Oakland California. John Abby, Again, thank you for understanding and addressing my concerns and frustrations with this particular order. I'm mostly disappointed that my order was substituted without my approval, and moreover if this was such a concern of Flourpot, that a call should have been placed being time was of the essence. I believe a call would have resolved this matter right out of the gate. And regarding the delivery date "it's a wish date" not the actual date, as it appears on your site. So, based on the bake time and requested delivery, maybe this should "trigger" a notice to the consumer there is a conflict. Regardless, it's done, I've shared my concerns, and you have stated your position. Thank you! Hi John, Thank you for your email. I truly apologize that your expectations were not met, let alone exceeded. We hold our cookies and gift boxes to a very high standard and aim to surpass expectations. Perhaps using the word "naked" was not the best way to describe the cookies as they are adorably decorated and festive. Your order was placed on the 19th and requested to arrive by December 21st via 2-Day Delivery. It takes at least two days to make the exact Let It Snow gift box pictured on our website (the website states: Usually ships in 2-3 business days), making the earliest ship date the 21st and arrival the 23rd. We could have delivered the exact gift box according to that schedule. Noticing that you wanted the package delivered before that, we used our best judgment to send a gift box that would make you proud and fit your requests. The difference in the price of the gift boxes is $3 and we are happy to refund you that amount. Again, I apologize that you were disappointed and want you to be proud to order from us. The two gift boxes you ordered on Dec 16th were shipped as the exact gift boxes you ordered. Please let me know what we can do to help you. Thanks again, Alyssa Greco on behalf of Abbey Alpert Hi Magie, Just reading through all my emails - being I was out all day today...and I just saw your note that they shipped naked - SHOOT! What a shame - this is going to a really big customer of mine and I really wanted this to be a special delivery - being they have kids...I wish we would have been able to talk today - so I could have shared with you that my preference would have been to wait a day. I appreciate the offering of the additional cookies - but for me this doesn't overcome the short coming....shoot, double shoot...crap! Hmmm, maybe during the holidays you guys should take down the 2 day service option....I would have done 3 day - but was willing to pay for 2.. What do we do now?? Are they naked, totally just plain? John Hi John, Thank you for your order! As we are so busy with our existing orders, it is impossible to bake the cookies you need to go out 2 day. I can however, substitute a larger quantity of the same shapes in our naked version without the fondant. They can go out today. I will put 16 cookies in the box instead of 12- they are just as cute, with just as much detail and we sell loads of them in our retail shop. They are fresh read more

I had perused the Flour Pot previously since I live in the area and loved visiting. They have tons of fun cookie cutters for sale and cute aprons where you can buy cookies or pick up your order. When I got engaged I remembered how cute their decorated cookies were, so I ordered "Be My Bridesmaid" cookies online. I absolutely loved how they came out. They were just adorable. Little car silhouettes, in which the frosting colors were customizable, with the wedding date written on the bumper of the car. I was even able to customize the boxes and ribbon colors for packaging. They were a little pricey, but I was extremely happy with them and felt it was well worth it! And more importantly my wedding party absolutely loved and appreciate them! read more

The Flour Pot - Cookies for my bridesmaids! Loved them!! - Gift Shops Near Me - Ambler, Pennsylvania

I ordered large logo cookies for my husband's PhD graduation from UPenn and I got the cookies shipped since I live in Center City Philly without a car and the Flour Pot is located in Ambler. I recently received the package and am VERY impressed!! First, the cookies were packaged very well with a ton of peanuts so they would not break in the shipment which I really appreciate, and second, the cookies themselves are seriously PERFECT!! Like, perfect. The logo print is without error, the frost boarder on the cookies is perfectly lines, and the cookies are all perfect rectangles. They're all individually wrapped with a cute blue ribbon as requested on my order form, too. They're amazing. I'm very pleased and excited to serve them!! :) read more

The Flour Pot - Individually wrapped to serve as favors. - Gift Shops Near Me - Ambler, Pennsylvania

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I am SOOO happy with my cookies! I ordered them for my daughters graduation party and I was blown away with the results. They are beautiful and better than I had imagined. They were carefully packaged and delivered fresh! Just a very happy customer and I will be using them again. HIGHLY recommend these guys!! read more

Beautiful and delicious cookies! Great for gifts for coworkers,teachers, friends, family and anyone you want to treat to a tasty gift!! read more

I ordered the "Will you be my bridesmaid?" cookies for my bridesmaids. Although the cookies were cute, I was on a deadline for one of my bridesmaid to receive her cookie (as she was leaving for an extended trip out of the country) and paid an additional $30 to have the cookie sent overnight. What was not made clear was that the cookie would be sent via 2 day (not overnight) after the cookie was made, which could be a few days AFTER order is placed. After a lot of back and forth with the owner, we worked out a delivery plan and the cookie arrived literally as my bridesmaid was leaving for the airport. Overall, I would say don't order from here if you need your cookies delivered in a timely manner. My bridesmaids said the cookies were cute, but I don't think I'll be ordering from them again because it was a bit of a hassle with all the back and forth about delivery. read more

We love the Flour Pot! The products are awesome and the service has been second to none! This place can't be beat.

Yea the cookies are cute and all....but I paid $40 to send 2 cookies. I made them 2 separate orders so they would not get messed up. They sent my bridesmaid the matron of honor cookie and they sent my matron of honor the bridesmaid cookie! If anyone has a few close friends, you know how hard it would be to tell your friend that you didnt mean for them to get the matron of honor card and it was meant for someone else! Yes that was bad enough but when I contacted them about the problem, I got no response what so ever. I sent 3 different emails and not once did anyone reply! Not even the courtesy to apologize for their mistake. VERY poor customer service. read more

I have nothing but praise for The Flour Pot! Before buying these beautiful and delicious cookies for my retail store (to resell) I was a longtime customer and bought countless boxed cookies to give as gifts. Each and every one was received with sincere thanks and appreciation...which led me to trust that they were sent with nothing but TLC. The variety of cookies are endless and there isn't an occasion or season that they can't accommodate. As a retailer it's important to have 100% faith in the product you sell and the people behind the product. In this case, I know for certain that Abbey and her awesome staff take pride in their business and do everything they can to make sure that the end user is 100% satisfied...can't ask for more than that! I can't say enough good things about this product and this company. I will continue to be a customer for as long as they are baking...which I presume will be many, many years to come! Thank you Flour Pot! - A Happy Customer :) read more

The Flour Pot is my go-to gift showers, parties, hostess gift or anything. The packaging is adorable. The cookies are unbelievably beautiful - and tasty! And I have only had fantastic customer service. Highly highly recommend!!! read more

I ordered a dozen special favor cookies for my granddaughters' 4th of July party. I saw a promotion and also the Oprah raves and thought I would try them. They arrived on time and were beautifully decorated, beautifully wrapped and super cute! However, they are so hard and dry that they are not edible. They will use them as decorations but cannot give them as favors because they are not edible. Very disappointing. I generally use another cookie company which has cookie recipes that stay fresh and soft for at least a week, so I know it's possible. They need to adjust their recipes to make the cookies last longer than a day or so because these were very hard upon arrival. They claim they are baked fresh but they don't last long enough! read more