I appreciate the responsiveness. I don't really like the uncertainty of the price or commitment to…read morefix the problem in one visit. I understand but I would think you would have a full complement of parts and supplies to start up the flame in one visit. Sorry if I'm wrong but I hate surprises and uncertainty.

From the owner: Highly proficientread more

Thanks to A1 we are enjoying our soap stone gas stove and staying toasty warm this winter. Very…read moreprofessional! We're glad we found your service.

Fantastic service! We needed a new fire log and the A1 team was able…read more to advise us on what was needed and kept us in the loop the entire time! Krissi runs the office like a pro and stays on top of all the communication! Keith came out (a week early, due to a cancellation) and replaced the old log with a new one that looks beautiful and works like a charm! Clearly the best service for a fire place in the Greensboro area! Five stars! Highly recommended!!!

We've been customers for many years. Conklin originally installed a propane tank for us to supply…read moregas fireplace logs. We looked all over and theirs were the best plus they were made here in NC! Conklin also ran a line to our deck and hooked up our outdoor grill. Bye bye tank exchange. More recently, we bought glass doors for the fireplace drop them. Very nice and saving a lot of energy/money. Conklin employees are professional, courteous, knowledgeable and provide excellent service. Prices are at or lower than anyone else. A terrific firm to do business with.

Stopped in looming for a cost effective way to fuel my gas logs. I didn't want get locked into a…read moreservice contract. Ended up buying a 100# tank regulator and tubing. Will pay for itself after 1 winter. Thanks Conklin Team.

Smoke Alert has been servicing our home for both chimney sweep and dryer vent cleaning for several…read moreyears. Recently, I called because our woodstove was not burning correctly. Dale came out and spent a couple of hours checking all possibilities, contacting the manufacturer, trying suggestions they gave him. He located the issue and ordered the needed part. He returned today to make the repairs and gave me directions on how to proceed. I am more than impressed with this company's expertise, professionalism and customer service.

They postpone my appointment time the day before, and then 30 minutes before the appointment 2-hour…read morewindow, they call to cancel saying their technician is sick. Seems like they don't have enough technicians. I made the appointment well in advance and I'm disappointed that they don't have a backup technician to fill in. Can't rate on their service but giving a one star for their lack of flexibility.

The Raleigh office is impossible to reach. They never answer the phone and there is no way to leave…read morea message. My builder finally reached the Charlotte office and their quote was substantially higher than others. Try Thomas Fireplace instead. He was outstanding and price was reasonable.

These idiots didn't install battery packs in half of the homes in our subdivision (which is default…read morefor that fireplace model) and not asking some $300 for getting it installed because we did not bring it up during the warranty.

Awful customer service by owner. Was recommended by builder…read more Spent about 45 min to an hour looking at products and our needs. No follow up.

Had a service appointment and the company was no call no show. It took several communications to…read moreconvince them that they didn't complete the service only to get no apology and notice that I would have to again wait for a new appointment

Quality, value, organized, honest. transparent and respectful. Will REHIRE AGAIN SOON!read more

From the owner: I offer a wide variety of services for your home. Call or text for an estimate. read more

Given what I had seen on their web-site and some of these reviews I thought this would be a good…read morecompany to go with. We were looking for something like their top chimney cap. Unfortunately they will not engage to see if that is a viable solution without paying a fee of $180.00 My experience has been, when I am asked to pay for the initial engagement, they are more concerned about getting money from me than providing a quality solution. I have to give it the thumbs down.

I have used Fire Safe Chimney Sweep services annually since we moved into our Durham house eight…read moreyears ago. Their annual inspection/maintenance services on our wood-burning fireplace are reliable and professional. They do not attempt to up-sell or bill higher than quoted. I highly recommend them. They also, several years ago, put on a stainless steel chimney cap on my chimney after I had our house upgraded with vinyl siding. It looks great!