Unpleasant experience with manager I went to this salon to get blonde highlights. The last time I saw Amber, she did a good job and I was happy with the result. This time, I asked for more blonde streaks or "ribbons," but the result had very little visible blonde. It looked nothing like what I requested or what I had received previously. I called to have it fixed and was told I first needed to come in for a consultation with the manager, Gizelle. I went in and Gizelle spent 20 minutes telling me that I had not communicated my request for blonde highlights correctly. She insisted on placing the blame on me, even when I reminded her that Amber had no trouble understanding my request for blonde highlights on the previous visit. The interaction felt confrontational rather than helpful. I did receive a refund, but the overall experience was frustrating and disappointing. I also noticed another review here describing an unpleasant experience with Gizelle. Based on this experience, I would be cautious--not just about the consistency of the color work, but especially how customer concerns are handled by management. read more

I did not realize I hadn't reviewed this place yet! I only get my hair cut once every couple years, but since moving back here from the mainland, I realize I should do it more. I was trying to hold out, but with the humidity and toddlers pulling on my hair, the split and damaged ends were starting to drive me crazy. I just needed a little trim to get it looking healthy again. I am a busy, working mom of 2, so the fact that this salon opens at 8am is amazing! Most places don't open till 9 or 10, right in the middle of my work day. Booking online was seamless. I tried to get there early, but there was some confusion about where it was. I called before 8, not expecting anyone to answer, but someone did and she was super nice and helpful and I was able to find my way there. I parked in front of Cinnamons and went in, and walked around. But FYI, it's actually a different building--if you are facing Cinnamons it's to the right. But plenty parking, so that was nice. Matt was so great! I wish I did more with my hair, but I pretty much either keep it all down or all up (usually up). I do like it being long, but was more concerned about the damaged ends, so I really didn't care how much was cut as long as it was healthy again. They offered coffee and water, which was so nice in the morning. Matt was really friendly and efficient and I really felt like I was being pampered. I didn't expect to--I was just trying to get an early hair cut, but I walked out like I had just had a spa day. I will definitely come back for my next hair cut next year. read more

Worst hair experience of my life. Completely ruined my hair. I had brown hair and wanted to go blonde and Gizzele the owner explained it would take a year to do that so not to damage my hair, and I said ok. She spent 2 hours and 20 minutes putting in foils for a color correction and was visibly annoyed most of that time. When finished she said I needed more time to process and went in the break room and complained to people my hair was taking too long; she didn't come back for 20 minutes. Now the foils in the back of my hair had been in bleach for 2 hours and 40 minutes!!! The whole time she was doing my hair she kept telling me that she is the best stylist and basically has a PhD in hair, and that you get what you pay for. When I had a question about my highlights she got mad at me and was angry I was questioning her skills, but it was just a question. When I left my hair looked good because I couldn't see the underneath part, so I left happy. When I got home I noticed the whole underneath of my hair was completely burnt up, so I called to see what I could put on it to help it. She did not return my call. I called 3 times over a week begging her to call me back and help me, and she completely ignored me. I spent $750 for this and my hair was ruined. I can't grow my hair long because the hair continues to shatter; I have to think of this every single day because the hair continues to fall apart every month that goes by. The worst part was that she just ignored me. I don't want to hurt anyone's business but this is beyond ridiculous to treat a client this way. When she personally calls me and apologizes I will take this review down, but until then it will remain up. There is even more to the story about her lying to her co-workers saying it took 3 hours to foil my hair when the truth is she started the appointment 20 minutes late and we spent 20 minutes discussing my hair before starting. It took 2 hours and 20 minutes to put foils in my hair, not 3 hours. She also said she had to cancel the rest of her day because I was taking too long and too much of her time. I said how long does a color correction usually take to foil? She said 2 hours! So my foiling only took 20 more minutes than usual and she was causing a scene that she had to cancel 3 clients because of me. I've never been so uncomfortable in a salon in my life. read more

The Fix - This was hair that had never been highlighted before so it was healthy before it was burned beyond repair in 1 visit - Hair Salons Near Me - Kailua, Hawaii

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Fyi, I don't go to a salon unless I really need/want to as I received a very bluntly aggressive comment regarding a previous stylist about my hair in the past. After that experience, I just cut, dye, and style my own hair. I only went to a salon this time because I'm just tired of doing my own hair and wanna treat myself. My hair stylist did a great job with my hair. I came in for a balayage, but with my hair's condition I am aware that it will definitely become a color correction. I appreciate all the services I got, and it was done with good labor only except, I was emotionally dreadful just being in this salon. The issue I have were the attitudes of the hair stylists. My hair stylist did not want to talk to me because she has to focus. I understand and respect that a lot but then another hair stylist came in to chit chat with her and gossip and say passive aggressive remarks which made me extremely uncomfortable. One stylist saying, "with all schooling we went through, we "should" definitely utilize our education". Then adds, "she has a lot of breakage" with a disgust in her face. And see why I dye my own hair at home? It's because people say bullcrap like that, especially to a customer. And I was quiet the whole session and didn't say anything.. Then after my hair was done, other stylists said to my hair stylist, "good you're able to fix it super beautifully. Because you know what I mean." They treat me as if I'm a beauty school doll and not a human. I get that they are frustrated with my hair as they have to do a color correction, but I don't want to hear your passive aggressive opinions especially I'm paying $400+ for this services including tips... Have an opinion go ahead but do I need to feel more embarrassed with my hair than I already felt when I came in? I wasn't a rude customer so please treat me as such. With the treatments I received, I regret on tipping in the first place. For the whole 6 hours of being there, I was very uncomfortable like I kinda wanna cry. I'm already frustrated and insecure about my damaged hair, why point it out... Also, if you don't want to do my hair, you can deny me service. I can find someone else to do my hair for me and respects me or probably again do my own hair at home even though I'm not a professional. I would leave if my stylist never started on my hair yet while others started talking crap. I'm not biting a hand that feeds. If the labor wasn't great I would've just asked for a refund. But I'll just leave this experience here. read more

I got platinum partial highlights by Tiari, she was amazing!!! My hair looked so good after. She's a pro Everyone was really nice and professional as well, really nice hair salon. Check out the before and after photos read more

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Solid haircut. Matt hooked me up once, Wendy another time. If I was down with getting my hair cut every month, I'd go still.

This place is amazing. Erin was my stylist and she rocks! They have online appointments. They have a massage chair while shampooing your hair. Erin massaged my head while giving me a shampoo, it was decadent. Erin listened to my requests and cut and styled my hair EXACTLY as I asked. 10/10. I love my new hair cut. It was better than I asked for. I will be asking for Erin again and again. read more

First time having my hair cut and colored on the island and it was a great experience! Easy to find location and plenty of parking -which is huge here on the island. My stylist Lauren was personable and professional. My blonde hair had gotten pretty yellow and brassy and my ends were frizzy and in need of a trim. Lauren did a fabulous job swapping out my yellowy locks for softer caramel color. And my haircut turned out exactly the way I had hoped. I just couldn't be any happier. read more

Needed a new hair stylist and in Kailua, found this place on Yelp and had an appointment set within the same couple minutes I called for a few days later. Booked with Elle Markel for a haircut. Elle provided a thorough consultation before washing my hair and confirmed exactly what she'd do before making any cuts. She was efficient yet precise in my haircut. She uses a razor blade for the smoothest layered haircut I've ever had. This was the best customer service I've received at a hair salon and 10/10 experience. Elle and team were so kind and sweet. They made pleasant conversation but also allowed me time to relax, which I didn't realize was much needed for me. This will sound cliche and silly. To say I'm pleased is an understatement. I'm beyond grateful for the experience and service. I didn't realize how much I needed this self care time and Elle provided me with that! read more

I didn't need to spend as much money as I did, but it sure felt good to be spoiled. $400 later, and I'm a little bit blonder and feeling foxy. I do love being pampered and having the whole salon experience, but I won't be doing it again for some time. read more

The Fix - Before. Needed a cut and highlighting. - Hair Salons Near Me - Kailua, Hawaii

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I made an appointment with Micah....He did not disappoint. This was my first time getting cut from him and it was great. He consulted with me on what I was thinking for style. Micah let me know what would work for my "limited" hair and the uniqueness of how my hair grows. Once we figured the style, he went to work. All I can say is I have found my new regular barber. read more

Best haircut of my life! Tasha is very knowledgeable and was an absolute pleasure to work with. I absolutely love my cut! read more

The Fix - This picture is after a night of sleeping on my new cut. - Hair Salons Near Me - Kailua, Hawaii

I just wanted to take a moment to thank Kylie for an awesome experience today! She is kind and attentive and super talented! I have had SO many disappointing experiences at salons on Oahu! But today was awesome! My color and cut are absolutely gorgeous! And honestly my color is not the easiest to get right! Not to mention their pricing is great! I also want to say thank you to Matt the owner! He is welcoming and friendly and so very helpful! Actually, everyone at the salon is so down to earth! If you want a high end salon experience with a wonderful genuine touch I can't recommend them enough! Feeling blessed and beautiful! I am fixed on "The Fix" read more

The Fix - Hair color and cut w/ Kylie Doka!!! - Hair Salons Near Me - Kailua, Hawaii

Finding a hairdresser that you like and trust is like finding a new best friend. There is never a worse time in life than walking into a salon filled with people getting beautiful and you get your hair washed and then make your way to the salon chair and realize you look like a drowned monster in a cape and towel. Finding the right place to have this realization repeatedly is crucial. Living in hawaii has forced me to suddenly and painfully realize my expectations on volume and effortless long locks were out of reach. No longer could I look at my blonde lengths with this humidity, so off they were chopped just before a big formal event. That was when I found the fix. Initially I went in to see Olivia for a formal updo, and was skeptical anything really could be done with my new short 'do. After just a few looks at my dress and talking about what look I was going for, she went to work and BAM! Instant hotness! I was thrilled and had practically endless compliments that night on her work. I was so pleased with this experience, I called in last saturday, feeling like my short sassy hair was feeling more frumpy than fantastic, and I hit the jackpot. Keoni just so happened to have an opening that very day! He is one of the senior stylists, so I felt pretty confident he was going to take care of me. I had some pinterest photos of the look I was going for, and not only did he do it justice, it was even better than I had anticipated! He had some great ideas for future cut ideas, gave me styling tips, and we even talked color change in the future if I was feeling feisty. Given the drastically short crop, I asked him about trims and he said neck clean ups and bang trims were free and to call in anytime to get that sparkle back. I love it! Only downside of the Fix is the parking...it can be a madhouse to find parking especially on the weekends when you have to fight the Cinnamon's crowd for a spot. That said, if you can get past the parking, you can get your fix anytime you want! read more

The Fix - Not a bad job! Hair by olivia - Hair Salons Near Me - Kailua, Hawaii

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Awesome experience . Shaylee and Michelle were terrific. It was super chill and I left looking great! Thank you! read more

My hair is very Important to me. I found Kylie at The Fix after a particularly disappointing experience at the Black Cat Salon. She's young but experienced and a great stylist; friendly but not overly talkative which is good. I like a stylist who give me advise but listens to what I want; her schedule is pretty flexible and I haven't had a problem making appointments. Once Kylie was running late and she texted me to let me know, which i greatly appreciated as I've had stylists make me wait as much as an hour for my appointment. The salon is clean and modern and the other stylist including the owner are friendly. The parking is metered which is inconvenient but all the business in the area have same issue.....This salon is not cheap but I'm a gal that doesn't mind paying up for good service. read more

The Fix - Cut, root touchup and some low lights - Hair Salons Near Me - Kailua, Hawaii

I highly recommend this salon! Everyone at The Fix seems really friendly. I'm sure all the stylists in there are super talented, I saw some beautiful haircuts and dyes as I was getting my own. :) I had my hair cut by Danielle today and she did a WONDERFUL job! She is a transformation QUEEN. She was really friendly and made sure to ask me a lot of questions about what I wanted and always was checking to see if I was comfortable. She was super detailed, and gave me a PERFECT hair cut and color! All the other stylists were super supportive and told me how great my hair looked when it was finished. Such a great team here! Thank you Danielle! :) read more

The Fix - Hair Salons Near Me - Kailua, Hawaii

The best place in Hawaii , hands down. Matt is a master at what he does. You are in good hands here whoever does your hair.

First time I went to this place cuz my girlfriend goes to Tiare. She is so good that she has to have a partner to wash their hairs while she is doing another customer coloring her hair. That she is pretty busy. The staff at the desk is very nice people. I do live in Kailua which is close in Kailua town. I am really happy that I found a hairdresser that understands me cuz I am hard of hearing. She is so very patience and so sweet. I will go back to her again. I love my highlights she did on my hair. She is the Best! ; ) read more

I'm often looking for a skilled, reliable hairstylist and I found her here in Kailua! Absolutely LOVE Selah! She is so very personable and sweet! She did an amazing job on my haircut, color, wash and style. I told her when I left I was SO happy to have found her...she is heaven sent! I will definitely be back to see her again! Thank you Selah for making my hair beautiful!! read more

Not a nice experience yesterday. I have visited the fix a few times. Hair is just ok however. One of the owners is very rude. When I asked for a small change I got a big lecture....then she went ahead and tried to do it anyway. Now I've been getting my hair done for 30 years and I know what can and cannot be done. People in hospitality should know how to deal with customers and not have so much attitude. So dissatisfied They have now lost me as a customer. read more

I've got a lot of thick curly hair and Gizelle knew just what to do with it! She spent so much time beforehand discussing my cut to make sure that I was comfortable with what she was going to do. I'm so glad that I found The Fix.! read more

The Fix - Even my cat loves my hair! - Hair Salons Near Me - Kailua, Hawaii

Glad friend gave me recommendation. They are a bit more expensive but seem to take safety seriously. Also quiet enforced around hair washing ...last place I would hear loud hairdresser next to me talk t about her vintage finds and was quietly yelling in my head - could you pls just be quiet so I can enjoy this? Anyhoo would recommend for highlights! read more

I love this place! Gizell is a hair GENIUS! I made an appt at The Fix when my regular stylist had to cancel on me and I couldn't wait for her to return. I checked out the Yelp reviews [yay Yelp!] And after reading so many positive comments I decided to try this place for a cut & root touch up. Due to previous hair colorings, my hair was very damaged it had to be cut back into a short bob, which I normally have anyways. Not only did Gizell do a fabulous job on the cut... it's a tough cut to do right and not many stylists get it. Affter cutting off 3in, there was still a spot that was dried and fried and nobody has ever been able to fix it. Their advice was to let it grow out. Not Gizell... She has a technique of cutting out the damage without adversely affect your hairstyle, and blended it in so well with the rest of the cut you are unable to see the damaged area! Ladies, you know the way your hair is styled at the salon looks perfect but when you take a shower and try it yourself it doesn't look as good? Well, I thought the fuzzy, damage area would come back once I washed it but no! It is gone! I don't have to deal with it anymore and I can flat iron and blow dry my hair without causing more breakage in that area. Amazing! Due to humidity effect on my hair, I thought getting a keratin treatment would help. Gizell sat down with me to discuss and really educate me about the process and what it would do to my hair. Had my hair been healthy she said she would be more than happy to do the treatment a couple weeks after my coloring. But as my hair still has some damage in it, she recommended I wait for 3 to 4 months until my hair completely comes back strong and healthy before I attempt to do that. I was surprised & appreciated her taking the time to educate me. She didn't upsell me; quite the opposite. The rest of the stylists are fun, talented and overall this place is a treat! Beautifully decorated. So, I'm sure you're wondering how much this all cost? No more than other salons half as talented! I have nothing bad to say against my "former" stylist, but clearly The Fix, Gizell, and the rest of the hair artists here are top notch and who I want to work on my hair from now on. read more

SELAH! What a God send! I met Selah a year ago after I made the mistake of going to the mall for a root touch up. The touch up was a disaster which left me with orange discolored hair. I needed a 'Fix'. i googled hair salons and found 'the fix' ! it was a sign. I must go there! i made a consultation with Selah to meet her and have her advise me on how I could fix my hair ! it took time to get my color back to pre-mall but I'm so happy I found Selah. She's so compassionate, patient and kind. my Hair has never looked better and I am so happy ! read more

I went to Peggy because she has great reviews here on Yelp, and she did not disappoint. I just got a hair cut (no color) today, and she did a great job. She actually took the time to talk to me about my hair and what I wanted/expected with my hair cut. She is an expert in her field, and I look forward to going back in the future when it is time for me to color my hair again. Update: I just went for a color/balayage treatment. Peggy did a fantastic job again. The color looks amazing, and she even took the time to touch up the color after she was all finished. This caused her to have to do a second wash and blow dry (most people wouldn't take the time to do that). Also, there was a mishap with my appointment time, and she ensure that I was properly compensated, which I really appreciated. You will not go wrong with Peggy! She really has a talent for doing hair!! read more

My hairstylist is Dana and she's awesome! She pays careful attention to exactly what you want and is very precise when cutting your hair. She cuts, blow dries, then cuts again to make sure it's perfect! I come all the way from Waikele to see Dana!! 5 stars from me!! :) read more

I stayed in Kailua longer than I originally planned and needed my hair cut. I came to this salon and Wendi took care of me. She listened carefully to how I wanted my hair cut and I loved how gently she treated my hair and scalp. Wendi did a great job and I was really satisfied with the service I received from her! read more

Went to see the beautiful Peggy again at The Fix. My hair was in dire need of having life restored into it. Peggy never fails to amaze me. I explained what my vision was and Peggy knew exactly what she needed to do. For me, hair is kind of a big deal lol. In the past, sitting in that chair while the hair stylist did their thing made me really nervous & uneasy. Rarely, if not never, have I ever got the results I wanted. With Peggy, I can sit in her chair with confidence & no worries. She is a perfectionist, artist and just purely amazing. I love Peggy! If you've had bad hair experiences and are looking for someone that you can trust, go to Peggy, you'll love her too!!! read more

The Fix - Hairstylist: Peggy Gorgeous results in just 1 sitting. Peggy is absolutely magical - Hair Salons Near Me - Kailua, Hawaii

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The Fix is great! I came here for the 1st time at the beginning of March. Sometimes, going to a new salon can be a little intimidating, but I was happy with the entire experience. I felt very welcomed as soon as I walked in. Kylie was my stylist and I loved my cut! I just wanted a trim because I'm trying to grow my hair out... and she made sure to confirm with me how much I wanted cut off. I would definitely recommend Kylie and The Fix. And I will be back! read more

I had such a nice experience at The Fix yesterday. I saw Matt, and came in to get some bangs. My hair is very fine, and it is very easy to see any errors in a cut, especially when it comes to bangs. Matt did a fabulous job despite my challenging hair and gave be bangs that really complimented my face shape and blended well with the rest of my hair. I told him a few details about the style and length I was looking for, showed him a picture, and he gave me exactly what I was looking for. His attention to detail was stellar. Besides the amazing bangs, I felt super welcome and at ease. The salon's atmosphere is classy & beautiful, but Matt was super friendly, warm and kind. I so appreciated getting the cut I was looking for and all the aloha vibes. read more

My long hair was getting too crazy, and a couple friends told about Peggy - this amazing stylist from Columbia. I love my hair, got a couple inches cut off, lots of layers added, and the color done. I'm too busy (lazy?) to blow dry and the new cut makes it so that I don't have to. Totally recommend Peggy - apparently she used to travel all over Arizona for a chain of salons cutting, doing color, and teaching color. I can't believe I found her in Kailua. read more

The Fix - Hair - cut and color - by Peggy - Hair Salons Near Me - Kailua, Hawaii

Wanted a total makeover and new hair lifestyle, I seeked Roxy to help me with my transformation. I went from over 12 inches in length of hair to a sophisticated asian-halle-berry-do! I am so pleased with my new hair-do! It was my first time to The Fix and I was referred to Roxy by family. She had previously worked on hair and makeup for a wedding I was in and I met her there. She did a wonderful job on hair styling and make up. Roxy accommodated my work schedule by staying late for my 6pm appointment. I doubt she does this often and her weekends get booked fast, so schedule in advance if you know you will need a trim in a few weeks. She was so patient with me and listened to my needs. The owner of the salon complimented her work. He was very courteous and offered me water, as I kept coughing. I definitely recommend The Fix and I'll be going back there for my cuts from now on. read more

The Fix - Tada! - Hair Salons Near Me - Kailua, Hawaii

I made a decision to try The Fix after over 10 loyal years at the black cat. I'm so glad I did. Tiari is a hair goddess. She did my hair faster, better, and for less$ than the black cat. I am so glad I found her. Thank you new hair salon! I'll be back for my next Fix!!! read more

Life has gotten in the way of hair maintenance for far too long and I finally committed to chopping off the dead weight and making a major change. I have always heard amazing things about this place so I booked a full highlight and haircut with Tiari and I couldn't be happier with the results! The color, the cut, the style... so stoked! She's amazing! The whole experience was awesome. I am looking forward to going back! read more

Roxy is the best. No doubt about it! She is such a beautiful person both inside and out! She explained everything and listened to my vision for a last minute wedding bridal party and bride 911! The Fix took the extra time to make sure we were all taken care of and the salon was great! Roxy, She made me feel so comfortable and beautiful. She's the best in the business for a reason and I highly recommend Roxy at The Fix for anything. But my wedding was made extra special for the small extra details that Roxys amazing, professional service offered. read more

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The Fix Salon was recommended to me by a friend a little over 2 years ago when i moved on island. Matt ,the owner, has been cutting my hair ever since! Which is pretty incredible considering how picky I am with my hair . Let's put it this way : Matt will ONLY do what you ask him to Which really never happened before at a hairdresser, and I tried so many. If you tell him one inch only, he will take one inch off.The tip only, he will take the tip only ! He listens !!! Not only that but he is a real hairdresser, he cuts hair so well, every piece of hair is cut, he will take his time and he really just does a great job. He has never messed up my hair ! My daughter got her hair done by Tori and she and I were very pleased! The salon's ambiance is very relaxing, not too loud, not too bright, just really a great place with great people ! Will miss this place tons when I will move off island . read more

From calling to make a reservation to getting my hair done the whole process was fantastic! Tori was my stylist and I highly recommend her. She was very welcoming and kind, and knew exactly what she was doing. I showed her a picture of what I wanted and she made it happen. The salon is very stylish and nice inside and they offer refreshments which is always a treat! It's hard finding the perfect hairdresser here and I'm happy to say I've found mine! read more

Tiari is wonderful. Best haircut cut I've ever had. Highly recommend! This is the spot to go if you care a little bit more about your hair as it's more expensive then the generic barber shop, but well worth it. read more

Tori did indeed fix me right up! She listened to all my needs and concerns and like the pro she is worked magic on my head. I thought I needed a deep conditioning but really needed a solid trim (trying to grow my hair out) she explained that I might just be using the wrong type of shampoo too often. I seriously felt like a movie star when she was finished with. Super sweet and easy to chat with. Good vibes all around and awesome kickass hair cut without taking too much length off. $55 for cut and blow out, which I think is super reasonable and again, Tori really rocked the Casbah! I'm looking forward to being her repeat customer, thank you! read more