Super friendly customer service. It was easy to call in an appointment and online scheduling is also an option. The space is nice and bright. Smells nice and super chill vibe. There is a waiting area for coffee, tea or water. Also, a place to take a selfie on their selfie wall. Pricing is competitive. Shai was super nice and welcoming. My son likes his haircut and enjoyed his "chairapy". He said he will definitely come back here. We have recently moved to Kailua and was looking for our local hair salon for our family and we have found it! Looking forward to future cuts, coloring and chairapy at The Cutting Zone! FYI -- no private parking for salon but street parking and lot parking are accessible. Just make sure you have some change. Cheaper to park in the lots vs street. read more

Chip! Ask for Chip. Been going to him for years. I've gone in more than once after a year of no self care ie; multiple box colors (for da grey) self trimming etc., where I walked in with a TOTAL MESS on my head and yet he manages give me a great color that somehow blends nicely with my big ol fat lazy mistakes. What I really appreciate is he doesn't judge or give me BS attitude about my faux pas! Always a great cut AND he's just a hoot of a fella. Highly recommend! read more

Excellent customer services, i love having my hair color done there i love that matrix permanent hair color it makes my hair manageable!!!!

First time visiting this salon. Oranna is absolutely amazing. She knew exactly what I was able to understand what I was asking for. I will be going back. read more

Always great! Took care of where my hair was getting brassy, gave me a beautiful layered cut and style and balanced the color. Mahalo Mary, see you again soon! read more

The Cutting Zone - After... beautiful! Platinum, and now the whites are whiter, and the darks are darker. - Hair Salons Near Me - Kailua, Hawaii

Recently had highlites, condition and trim at the "Cutting Zone". Catie is Amazing! So happy with the After!! Thank You Catie for your excellent service every single time! Mahalo nui loa! Sadie1 read more

MARY PIERLE!!! That's your girl for AMAZING HAIR! I went to a different colorist and ended up with major brassiness... it was bad.. I have added some before pics for you to see the difference. And then along came a miracle... MARY! I wanted platinum blonde but I didn't want brittle damaged hair. I'm a brunette and I've been told that's really hard to achieve... Mary corrected the uneven yellow/orange brassy mess that I was left with from my old stylist and just look at the outcome! Mary is awesome and I'll never go to anyone else ever again! read more

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Moved back 2 months ago and came back to this salon. Etsuko cut and colored my hair. Cutting Zone is open on Sundays, so it worked perfect for me. Diane also works on Sundays, so there are options. Very happy with the results! read more

Sherrell is a blessing sent from heaven! It's hard to find stylist that caters to natural hair. I'm glad I found her. She is very attentive. Cares about your hair routine and health. My cut was amazing ! My hair was so uneven and she cut it up to flow so nicely . My highlights look so natural and well blended! The treatment made my hair feel nice and light. Love the results, my curls have so much definition. Definitely a keeper! read more

The Cutting Zone - Highlights , protein treatment and cut - Hair Salons Near Me - Kailua, Hawaii

Colored and cut my hair with Jordyn Merziotis and I could not be happier. She was incredibly friendly and easy to talk to. She listened to what I wanted and delivered. Not only that she gave me an incredible head massage. The salon is across the street from Kailua Square. The salon is a little basic, but it's cute and you get the job done. It's spacey and they have water, coffee, and tea available. It's always daunting to find a new stylist (my stylist moved) so I am so happy I found this salon and that I have a new stylist. Can't wait to come here again. read more

Called yesterday evening and Kristine was willing to stay late to give me a major hair transformation. The salon was clean and comfortable, and Kristine was so fun, so skilled, did an AMAZING job with my huge mop of hair. Both my daughter and I were very impressed by her ability to carry on a fun conversation while skillfully performing magic w/ her shears. It was amazing, and I HIGHLY recommend her and the Cutting Zone. A+ read more

My kids are about to turn 8 and 10, so they are happy to finally go to a real salon. I've taken my son here twice for haircuts with Jeannine, and my daughter came the last time too. Jeannine is great. She gave my son a mohawk at his request and styled it wonderfully, which of course he doesn't take the time to do. It's a haircut that looks just as good 'down.' My daughter was having some oil issues with her hair and Jeannine recommended dry shampoo, which has solved the problem! She also showed my daughter how to really dig in when shampooing with normal shampoo, which I'd shown her many times but sometimes kids respond better to people other than their parents. And as a parent, it's always reassuring to have a professional back up what you've said. We are so happy to have found Jeannine at the Cutting Zone. It's a lovely salon and I enjoy going there. read more

The Cutting Zone - The relaxing lobby. - Hair Salons Near Me - Kailua, Hawaii

I'm hooked on being here! The past 2 years the stylist has gotten to know my girls and I. And now I can honestly say I will NOT go anywhere else, (until the owner retires and while we are still living here on island or they here as well - those are my only caveats!). My girls look forward to getting pampered, and I'm told to go wait in the waiting area when the girls are getting their hair done because it's "their turn for THEIR chair therapy". ('Scuse me lil sassy minions! (Don't worry - I still love 'em!)) The stylist here just gets what I need and is always ready to please. Hair coloring you say - oh top notch! and that stuff will last MONTHS esPECIALLY in this hazy, hot, voggy environment. And no - I refuse to share what stylist I use with you - not gonna limit my chance even further of getting an appointment! :P (I apologize Yelp peeps, you still can't have the name - I still love all of you though - }8'D I have yet to master the 6 stranded braid the stylist will do in my daughter's hair. Yup - it's a Rubix cube to me! Hours are wonderful, tons of parking (ok so ya gotta walk a little - really ya gonna complain about walking - that's one of the healthiest things you can do! So just walk - it's not that horrid! :D) ) Oh and don't even get me started on how my minions wanted to go play hair stylist and copy the hairstylist we have and chop hair. *(yes thing the artwork *THE SCREAM*!!!!!!)* I was crying. I truly was. Our stylist saw the devastation - and VERY VERY EXTREMELY kindly made the cuts as best as they could get before we went away on vacation. Well hair is still growing in, and still sticking up in places now - but we are dealing as best as we can - scissors are a big NO unless I'm on the front lines watching what is being cut. Yup - great times all around with this salon! :D read more

Stacey at the Cutting Zone is an excellent stylist. She listens to what you want and think and cuts with precision. My hair is thick and curly and it's been hard to find someone who can give me the kind of cut that works my hair. She did a great job the first time, and three visits in, I am so happy with my cut. After the second cut, I almost cancelled my appointment today because it was growing out so nicely and I really didn't need to go in. But I figured with Christmas, she could use the money haha can't we all, and I like the way she blows it out. So I went in and she gave me another great cut. Mary is also very good. I used to go to her years ago at another salon, when I kept my hair short, but then she moved to a salon too far away and I decided to grow my hair out. When I walked in and saw her, I was so bummed that I had made the appointment with Stacey. It would have been rude to just switch stylists, so I decided to give Stacey a chance, and I am very glad I did. Everyone who walks out of The Cutting Zone looks chic and happy. Highly recommend! read more

Living Social had a great deal on a Brazilian Wax. When I see a great deal on this must do regimen of mine, I'm all over it! I headed out to Kailua on a Saturday and when I finally got to the salon I was surprised how large it was inside. This salon is located across the street from the building Cinnamon's is in and from the outside it looks really itty bitty. I felt bad because I was about 45mins late for my appointment (Due to a late bus which had NO AC and wreaked of major BO, which made me late for the connecting bus that heads out to Kailua. =o( Throughout my bus rides I just kept telling myself, be patient Ka'ili, things could be much worse.). When I got to see the aesthetician I was eager to lay down and relax while getting my waxing done. The room was bare & small, it did have a relaxing feel to it though. What I noticed was that they use pareos & sheets to cover the massage table. That was quite unique and gave it a touch of Hawai'i which always makes me smile. Being a regular of Brazilian waxing pretty much gives me a high tolerance of pain, especially this kind of pain. Hard wax is used at this salon and it is much less painful than strip wax. However, in all honesty, it doesn't really matter to me, as long as it's good & the aesthetician knows what she's doing, I'm happy. Over the years, I've grown fond of aestheticians who really take the time to talk story with their clients and keep us distracted during a most uncomfortable situation like this. I liked how the aesthetician here gave me great advice about exfoliating and even tips on how to make my own sugar scrub at home, which I implemented today! However, there were long silences and I felt like it was a bit awkward. Being told numerous times to exfoliate, made me feel like a bad person as opposed to someone getting helpful & great advice with a smile. After one time and tips on how to make my own sugar scrub at home, I think I'm good from there. When all was finished I was happy with the results, but, I just walked out feeling less relaxed and a bit indifferent about the experience. I think I would feel better if she smiled more or something. I would definitely recommend this place if someone prefers hard wax, for she did do a great job with this wax and she also pays attention to detail. However, if you're seeking a relaxing experience and someone who talks story with you to keep you distracted from the pain, I'd go somewhere else. read more

I've been cutting my hair with Lisa, for the last 23 years (literally since I've been born)! Go see her at the Cutting Zone in Kailua, a cute little shop across the street from Cinnamon's Kailua. She does cuts, coloring, perms, you name it! She does it all, and it always looks amazing! read more

The Cutting Zone - After!! - Hair Salons Near Me - Kailua, Hawaii

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So thankful to have had a friend recommend Danica to me! She's amazing at what she does. Went for highlights and left super happy! She has many years experience and knows exactly what to do to achieve the look your going for! Already extremely excited for our next appt!! read more

The Cutting Zone - Hair Salons Near Me - Kailua, Hawaii

I've had both Shai and Chip cut my hair and both did a great job! Always a pleasant experience

Melissa is great and reasonably priced... usually can't find that combination! She cut my straight blond hair along with high and low lights. She done my hair 5 times and every time was great! She's also colored (high-lights) and cut my 13 yr old son's super curly inter-racial hair. He is extremely picky to say the least and he was even happy! :) She's also very nice and can easily understand and will do what you want plus give recommendations. read more

The Cutting Zone - My son's hair with high-lights - Hair Salons Near Me - Kailua, Hawaii

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I've always gone to the same person to do my hair, so when I moved out here a few months ago I knew I would eventually have to find a salon here on the island. Based on previous reviews, I decided to go to the Cutting Zone to see Melissa. It was very easy making an appointment. I called on a Tuesday and got an appointment to see Melissa on Thursday morning. The Cutting Zone is easy to find and there's plenty of metered parking spots up the street from the salon. From the outside, the salon looks really small, but on the inside it's really cute and has a nice and relaxing atmosphere. Melissa arrived 10 minutes before my scheduled appointment, so she took me back early. I had an idea of what I wanted done with my hair, but wasn't absolutely sure what would look best so I was hoping Melissa would know and sure enough she did. I was nervous, but Melissa made me feel comfortable and assured me that my hair would look great. I got my hair trimmed and got partial blonde highlights with alternating brown foils and it turned out awesome. She blew it dry and straightened it and my hair felt so good and healthy when I left (sometimes after I get my hair highlighted when I leave it feels dry and damaged). I'm so happy with how my hair turned out and I can't wait to go back to the Cutting Zone (specifically with Melissa). Melissa was very professional and super easy to talk to. Sometimes it can be a little awkward when you go to a new stylist, but that wasn't the case at all with her. She's been doing hair for 12 years and she's great at it. I would definitely recommend The Cutting Zone and Melissa for anyone looking to get their hair done. Also, I thought the prices were very reasonable compared to some of the high end overpriced salons here. I look forward to going back in 3 months! read more

Shai has amazing customer service skills and really takes the time to discuss the look you want. She talked me through each step of the process and how to care for my hair afterwards. I took extra time to move from the wash basin back to the chair due to neck issues, Shai was very patient, understanding and didn't make me feel rushed. My hair turned out amazing!!! I will be going back to her!! read more

The Cutting Zone - Hair Salons Near Me - Kailua, Hawaii

So I've been doing my own hair for yeonnnns. ( damaged to the max btw ) & I have been to other salons, but I decided to make a phone call for salon a lot closer to where I live, and google brought me to the cutting zone. Called right away and made a appointment with chip. I'm usually shy with my stylist, but chip is so socially awesome, he makes you feel comfortable and confident. He's great at his job, I really recommend him, and his prices aren't too bad either! read more

The Cutting Zone - Not the best pic..Chip did great with what he could on my dark,damaged, overly colored by box hair #ombreinthemaking - Hair Salons Near Me - Kailua, Hawaii

DANICA ROCKS! This is my first time writing a review on yelp. I've never had the time, nor the inclination to do so - until now. I feel we, as a society, are so quick to criticize, yet slow to commend. So, I'm taking a brief moment to do my part... -Danica (former salon owner in CA) is a true expert in her field. She is welcoming, knowledgeable, flexible, and genuinely listens to her clients' desires. -I don't trust my hair to just anyone. In the past 15 years of countless military moves, I've only found three stylists I trust to color my hair...DANICA IS ONE! She cut about 5" off. It feels so thick and healthy now! Using the balayage technique, she did an amazing ombré look with a rainbow of sun hues, from warm honey to icy beige/silver (no brassy color). THE PICS DON'T DO IT JUSTICE FOR REAL! -My 9 yr old son is known around base for his beautiful shoulder length golden curls. She was so patient with him and he felt relaxed. She gave him a very cool/edgy shape that injected life into his curls again - all while maintaining his length as he requested. **You know a kid loves his haircut when he'd rather have Mom drop him off, instead of riding his bike to school, so not to mess-up his new do with a helmet! Baaahaha!** -THANK YOU! -Attached two pics: The first is from our appointment yesterday evening - my son is the excited photobomber in the back! Forgive the blur in the corner - the new iPhone 7's camera position does NOT fit in the 6's case as advertised. The second pic is post-workout this morning. read more

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Finding Jordyn is definitely one of the best things that has happened to me (and my hair) since I arrived on the island 6 weeks ago. I am notorious for being extremely picky when it comes to finding someone to work their magic on my long and thick locks-- but I'm grateful to say I've found the Holy Grail! Jordyn is easy going and incredibly personable. When we met, it felt as if I had known her forever. Not only is she an amazing person, but extremely talented. She is meticulous and very detail-oriented-- a definite must for hair. Initially I was looking to try balayage for the first time, but after my consult she advised me to stick with highlights for my first few visits to allow my porous ends to recover. (My natural color is dirty blonde hair, but I have a lot of chlorine damage and over processing that has contributed to this). Sincerely appreciative for honest feedback-- I'm telling you-- she will not let you walk out without your hair looking perfect! Now, what are you waiting for? GO SEE JORDYN! Her talent will have you receiving more compliments than you ever have on your hair! I concur-- definitely Pinterest worthy! read more

Jordyn Merziotis is absolutely AMAZING! I definitely lucked out finding her. Not only is she a really cool, down-to-earth person, but she creates Pinterest worthy hair. I've seriously never received so many compliments on my hair before... and I've been paying good money and going to reputable places for a long time... so that's saying a lot. Moreover, she didn't break my bank... respectable pricing. I could not be happier. She's got my business indefinitely! If you are new to the area, or are looking for someone/some place new to go, then go see Jordyn! You won't regret it and your hair will thank you. read more

If you know me, you know that my hair is usually a fun color. Lately, because of health issues, my hair hasn't been fun. In fact, I have had a few of my Yelp friends reminisce about all the different colors they miss seeing on my head. Well, today was the day - the annual NEW DO! I was so excited. It had been too long that I went without. It was time. This year, the amazing Chip over at The Cutting Zone in Kailua was going to be the artist. I had met with Chip on Tuesday for a consult. He made sure to ask me about my hair expectations, what colors I had in mind, my habits, and hair care routines. As a responsible stylist, he checked out the status of my hair and told me his course of action to get to my goal. After coming to agreement on a plan, he scheduled me for Thursday. So fast! I arrived early because Chip sent a text that he could take me earlier. He checked my hair again and briefly summarized what was going to happen. When I confirmed, he offered me water, then went straight to work on my hair. (Some background: my hair is damaged, but not extremely. I have been using a product called Ola-Plex 3 at home to try and repair my hair that I had sustained from frequent coloring and sampling an MLM shampoo product that didn't work for me.) He worked diligently on my hair. Chip was meticulous. The entire time, he kept up a good conversation and made me feel comfortable. I didn't even realize how much time had passed. (In no way am I saying that Chip was slow. What I needed to do to my hair without killing it was to lighten it as much as possible, slowly. Then we had to wash out the bleach. After that, my hair to be dried with cool air before applying the fun color, waiting, then rinsing it out. Throw in the shampoo, condition, and blow-dry, time can add up. BUT the results and the fact that I did NOT have to cut any hair off is testament to the stylist knowledge.) After the final hair was dried, I finally got a good look in the mirror. It was so cool. My hair took on this purple/magenta holographic color. I can't describe it (see attached photo). I immediately felt lighter & happier! What Chip gave me wasn't just a new do, he gave me back that lighter, happier feeling. This almost felt cathartic. The amount of work and effort that he put into this noggin was so appreciated. Before I left, Chip briefly touched on the next steps if I should decide to change colors. Wow! He was already looking ahead. Strategic planning - I love it! What I can tell you is that I will come back to Chip at the Cutting Zone. His dedication to his craft is just wonderful. Why wouldn't I be back? 3 read more

I'm very picky about my hair stylist, as most woman are but after moving, I tried The Cutting Zone almost a year ago after a recommendation from a friend. I'm very please with my results. I go to Danika, she last did a caramel/blonde balayage on my dark brown hair and it came out great! read more

The Cutting Zone - Hair Salons Near Me - Kailua, Hawaii

Jordyn is amazing! She gets my cut and color PERFECT!!! She is very good at what she does and very meticulous. I am usually a very picky person when it comes to my hair, but she has gotten it perfect each time. You will not be disappointed! She is also extremely sweet with a huge heart! The conversation is always meaningful and uplifting. read more

The Cutting Zone - 1st appointment. Partial highlight and lowlight. Trim. So happy!! - Hair Salons Near Me - Kailua, Hawaii

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Jordyn Merziotis is awesome! She is hands down the absolute best stylist I have ever had : ) Jordyn took her time ( he whole morning/afternoon) and went above and beyond anything me (and my hair) could ask for. Not only is she a professional, she is also a personable down-to-earth person. Thank you Jordyn for an overall rad experience! read more

I had a wonderful experience at The Cutting Zone today! Friendly staff, great stylist (Lisa) and very affordable prices.

I'm very picky about my hair and I had some reservations after going to a stylist that received 5 stars on here . I won't mention the previous stylist's name, but she was nowhere near as personable as people claimed. So I went into The Cutting Zone with many reservations. Donna was who I was scheduled with, and she was absolutely wonderful. She really accommodated me. She squeezed me in for a consult, yet I didn't feel rushed at all. She gave me an estimate and worked around my schedule. She is booked far in advance but there's a reason for that. She really is excellent. I received numerous compliments, and I felt like I was chatting with a best friend. She truly was personable. I felt comfortable the entire time. The salon is quaint and located close to Asagios in Kailua. The price was reasonable, and I'm definitely going back to Donna. I lucked out! read more

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I had my hair done by Oranna. I came in with very long hair and shaved on both sides. I wanted her to chop the mop and correct some mistakes with the shaved parts of my head AND add some bangs in there LOL I am extremely happy with the result! Oranna listened to my concerns and gave me advice and suggestions as to what would look better. I haven't had my hair this short in a while and I was a little worried I wasn't going to like it, considering literally half of my hair was already shaved off lol BUT Oranna pulled it off and my hair is so cute :) read more

Made an appointment for 10:30am and the hair stylist never showed up for work. Drove all the way from Honolulu and they didn't offer a free cut or anything. Definitely won't be back to this place! Very bad job! read more

I've been coming here for 12 years and would never change stylists for the world. I was seeing a renowned hair color and stylist in town that turned my hair orange and couldn't get it back to normal. I came to Diana desperate and with low expectations and she saved the day. She got my hair back to normal in one try. She also did such a great job with my cut that I decided to switch to her and haven't looked back since. And...BONUS...she is so fun and entertaining! I had always had nice, but very quiet hair stylists in the past. It's so great to have a couple hours fly by! Thank you @cuttingzonesalon read more

The Cutting Zone - One of 2 Salons on Oahu to offer Balayage! Love this method. Thanks Dianna! #cuttingzoneinc #hairchairapy - Hair Salons Near Me - Kailua, Hawaii

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I went in on a recommendation from a friend who just had her hair done by Mary as she ranted and raved about her. I can see why. Very personable and friendly. I came in with my naturally unruly "seasoned" head of hair and she hi-lighted it to give it life and straightened it out. She's very knowledgeable in coloring and didn't just take me to the flip side of the spectrum with me which I appreciate because I told her whatever she recommended was fine with me. She made sure my color was right for me. I wish I could see her every week for a quick fix. The shop is nice and welcoming as all the other stylist. I definitely recommend Mary at the Cutting Zone- Kailua. Go get you Beauty on!!! read more

This was probably about 6 months ago, I bought a Living Social for Karen. First time cuts are always "unknown" and I've been to a few stylists since I like to change my hair often. When I do find "the one" I'm pretty loyal. I called to schedule an appointment & Karen was a bit flexible on the time & fit me in for a 4p cut, but it was 2 weeks out. Unfortunately for me, it was torwards the expiring end of the Groupon and she was pretty booked up because of it. When she came out to get me, she happened to look out the window and saw a not very flattering scene. Instead of keeping it to herself, she yelled out "that lady is totally picking her butt!" and in my mind, was completely unprofessional, in front of a client. We all do it...in private or public (thinking no one's looking), and it's a necessity. Your panties will ride up there on its own sometimes! It was just unkind to point that out to others. My hair cut was not too exciting since I was only going in for a trim, with bangs, so can't really comment much on the style. read more

So happy w the color of my hair! Finally went for ombre/balayage. This is my first time ever doing a review and it's all bc of the amazing Jeannine! She walked me in the day after I called the salon and was very accommodating when I thought I was going to be late. Had an amazing time w her. Felt like I was just hanging out w one of my friends. It was a late appointment and it was just the two of us and the 3 hours went by quickly as we chatted about anything and everything. I had never been so comfortable w a stylist as I was w her. She answered all my questions and concerns. Very knowledgeable about her craft. Couldn't help but hug her like 3 times before I left. Salon looks like a cute lil cottage at the entrance but there is definitely more room in the back. Clean and well decorated. I cant parallel park so I was concerned about this as they dont have dedicated parking but there is a parking lot across the street, a short walk away. Price was very reasonable and definitely one of the best on island, especially in Kailua. Highly recommend this salon. Ask for Jeannine! She is fantastic! read more

The Cutting Zone - Before - Hair Salons Near Me - Kailua, Hawaii

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My review is for the facial I had with Michelle Davis that I bought from LivingSocial. I arrived for my appointment about 15 minutes early and Michelle was available to begin my facial immediately. Before Michelle began the facial, she asked me some indepth questions about my skin sensitivity, products that I use, and how often I've had facials, any medications I was taking that could affect my skin, etc. With that information, she formalized a customized facial for me. The facial was everything I have come to expect from an upscale spa...without paying upscale spa prices. In addition to the facial, Michelle treated my decolletage area, arms/hands, foot massage, and head massage. The whole scha-bang! I was more than happy to tip her 20% of the undiscounted amount...she was that good! I may have to move to Kailua to see her more often :-) read more

This is my first ever review, only because Yelp brought me to The Cutting Zone. Before today, I always went to the same person to do my hair. I never wandered because 1) She knew what I liked. 2) She is my cousin. Ha! Recently, our schedules were not lining up correctly and I desperately wanted/needed to trim my hair. So where do I look? YELP! I don't usually try new things unless someBODY tells me to... So I was a little skeptical to follow Yelp's suggestion (no offense). But why not live a little? Today I had a few hours to kill. Perfect! Walked in to see if they even take walk-ins... they do! Score! Had an open spot at 11:15, it was 10:30am... lady at the front suggested I come back then. No probs! There's some shops near by to kill time so not a prob! Returned at 11am, figured I could just relax inside the air-conditioned shop til I get called. Appointment before me finished earlier than expected so was taken in earlier than expected. So far, sooooo goood! Chip was the fated one to handle my mane. God bless him. That's also another reason why I stayed with the same salonist, my hair is a mess. I came in with iron-straightened hair, once it gets wet, it's a frizzy curly mop. I could tell it took Chip a little bit by surprise lol. Anyways, I suck at being social. Especially in a new environment and out of my "norm". But started talking stories with Chip and feeling comfy in this new place. He's such a cool guy! Side note, trust his intuitions. Ha! Only asked for a trim, just to cut the dead ends off, so it was pretty fast. Price wasn't bad at all! And they give you 15% off for newbies! Sweet! Overall great place, great atmosphere, good prices, nice people (Chip, you're awesome, dude!). Yelp, you did good. I can't wait to go back and try something new. Maybe some color? read more

I made an appointment to see Michelle for a Brazilian. I have had them done before but only by my regular aesthetician in Washington. I totally appreciated that she still took me in even though I was 15 minutes late. It is a very uncomfortable situation whenever you are seeing someone new. But Michelle was great. She is very friendly and makes you feel very comfortable. She is very knowledgeable in her profession. She walks you through every step that she does and warns you when she will proceed in order to keep you distracted from the pain. She uses both soft and hard wax. This was my first experience with hard wax and I fell in love with it. The room that she operates from is small, but it doesn't need to be big. I think there is more than enough room for her to get her business done. She also makes it very soothing by playing music for you which helps keep you distracted. She is so accommodating too. My brows were in dire need of a wax and she fit me in no problem. I now know where to go when or if I ever move back to the islands. I am hoping to get one more appointment in before I leave. Thanks Michelle for everything. read more