1. The Fish Room

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    Rio Rancho, NM

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    The Fish Room

    4.3 (6 reviews)
    Closed • Closed

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    1 year ago

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    2 years ago

    Love The Fish Room!!!! Always super helpful!!! Very friendly fly and knowledgeable!!!

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    Reef-Licious - Professional Aquarium Maintenance,Installation & Service

    Reef-Licious

    (21 reviews)

    Business Parkway/Academy Acres

    Reef- Licious is the best Saltwater store in NM. We have two to choose from but this is our store…read morehands down. The service is amazing. My husband and I recently upgraded from a 150 gallon aquarium to a 300 gallon aquarium. The staff at Reef -Licious went above and beyond to help us with the purchase of our custom tank. When our tank came in the staff came over to make sure our product was to our liking and 100% correct before we signed for it. The next day they came over to help us get the tank inside our home. The owner bought all the necessary equipment with him to make the move as seamless as possible. The service we get is A+ and the patience these guys display here is amazing. We ask lots of questions and seek their help all the time and they are always willing to do whatever it takes to make sure we are satisfied customers. We have made several purchases on livestok from the store and are always very pleased with the outcome. At Reef- Licious if there is anything we are seeking but that is not in stock the staff is always willing to locate it for us specail order. We have asked questions about some live stock asking if they would be compatible with our other live stock and we can tell they genuinely care because they give us honest answers on what to purchase rather then just push to make a sale. We are never given the run around and all the prices we get are fair and comparable to what we see online as far as what we should pay for the quality service we get. We had an emergency with our tank when we were away on vacation and had a house sitter. The sitter called Reef -Licious and they came over same day to fix the issue when we were away. This allowed us to enjoy vacation with no worries. The staff at Reef -Licious is amazing and we have come to consider them friends.

    Terrible customer service, it's really difficult to communicate over the sounds of small children…read morerunning around and screaming constantly. When the shouting and soccer-ball-kicking becomes even too much for the owner, the kids are sent to play in the back alley behind the business, where they scream even louder and antagonize the neighbors and pets all along the back side of the block. So instead of just being rude to the in store customers, they extend that to the entire neighborhood. I suggest Southwest Reef Co on Menaul, or even online, for a much more pleasant experience.

    Fuzzy Friends Petsitting & Pet Supply - Pet supply store

    Fuzzy Friends Petsitting & Pet Supply

    (23 reviews)

    Westside

    I would actually give them a zero. Do Not Use Fuzzy Friends as Your Pet Sitter. They are…read moreAbusive... I had to go out of town from 4/28 to 5/5 of this year (2026.) I used Fuzzy Friends back in 2024 for a week of travelling, and also to care for my animals during the time that I could not due to recovering from a broken leg. They were phenomenal, but that is hardly the case now. They use an app called Time to Pet, and back in 2024 I received extensive pictures and very positive communication about my animals and their conditions each day. Even when I was recovering from my broken leg and they found me asleep when they came to service my pets they took pictures and left great detail on their work. That is why when I needed to travel this year, there was no question that I would use them again! I hired Fuzzy Friends to come in and care for my cats and Guinea Pigs from 4/29 to 5/4 (2026.) On 4/29 all I received on their app at 4:59pm was a message, "Your animals have received food and water." No pictures, no detail. I was busy with the business of my trip, and so I thought nothing of the message. The next day, I received a voicemail message at about noon from Fuzzy Friends asking me to call them at my earliest convenience and expressing no urgency. When I called them back, the owner immediately started screaming at me telling me that my house was filthy and had the stench of ammonia, and that her pet sitter got sick after being in my house, and that I would be responsible for her medical bills. I was threatened and told that I had one hour to get someone to my house to get the keys from them or they would call Albuquerque Animal Control and have my animals removed from my house. I immediately called another person that I know that is a very professional pet sitter, and asked her to please go to my house and get my keys and take over this job. She immediately drove from the east side of town to my house and had to wait there while Fuzzy Friends showed up. They only gave her one key to my house at first, she had to ask for the second key. She immediately went into my house and this is what she discovered: It did not look like any service had been done for my animals since I left on Tuesday evening. The food and water were low but at least they were not empty. Also, she questioned why Fuzzy Friends did not mention to me in their app message on Wednesday evening or in their voicemail to me on Thursday afternoon that any problems had occurred instead of all Hell breaking loose on Thursday afternoon. If they had caught the problem earlier there would have been one less day of the house being closed up with the smell of Ammonia! Why else would it have been so strong by the time that they finally went to care for my pets?? I had been using an ammonia-based stain remover on my rugs just before leaving on my trip. Although it was effective on another rug in my den, in my living room the smell was very strong, probably because the house had been closed up since I left Tuesday evening. Luckly, it was the cleaner, and I found that my cats did not actually pee on the rug. The smell certainly was not pleasant, but not to the point that she would describe it as a "stench." My replacement pet sitter told me that as a pet sitter for over 20 years, that sometimes you encounter a problem with something while your customers are gone and you have to deal with it. That is why they hire you. She aired out my house for me and it was clear in a little over an hour. She brought Feliway to my house, folded up the rug so that it could dry, and even offered to drag my rug outside, which I told her was too much for her to do. My rug is being cleaned and deodorized by a carpet cleaner just to make sure that the ammonia smell is gone. Fuzzy Friends refused to refund my money. Despite the fact that my replacement pet sitter had to wait about 15 minutes for Fuzzy friends to show up to get the keys to my house, Fuzzy Friends called Albuquerque Animal Control anyway to report that I had "violated an ordinance." I cooperated with the Animal Control officer that came out to search my house, and I was told by the officer that I have not violated any ordinances. Dealing with these people was a nightmare...They are abusive and they should not be in the pet sitting business...Don't make the same mistake I did by hiring them!

    They took care of my 3 dogs and 2 cats for about 2 weeks so I could be with my daughter while she…read morerecuperates from surgery. They are amazing! Compassionate, kind and I will be using them in the future. Thank you for giving me peace of mind in a stressful time.

    The Fish Room - localfishstores - Updated October 2026

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