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    The Ferringway Condominiums

    2.5 (6 reviews)
    Closed 9:00 am - 5:00 pm

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    Vacation Rental Collective - Durango - Durango, CO vacation home

    Vacation Rental Collective - Durango

    (9 reviews)

    Terrible customer service! Russell was my contact and we played phone tag. Claims he never received…read moremy email. Sure. Whatever. I asked for a rental history for a condo and I was provided a projection. Big difference. VRC charges 35% commissions which I think is exorbitant. We rented from them five years ago and the condo had several issues; burned out light bulbs, dead insects on window sills, beds were dusty, and the worst part was we had no water! Yes, you read that correctly. No water for almost three of our four day stay. Advice to management at VRC, step up your game! I could run that location better.

    I just bought a house and signed up with VRC. We had to block out a lot of dates due to fire…read moremitigations so we didn't get dropped from our insurance. When we got our first payments for VRC and was shocked to see that we only got paid 90$ per night through VRC. This is a brand new renovation A-frame that sleeps 6 people, so we were shocked to see that is what we are getting paid. I reached out to Heather Dawson, who is in charge of this area and she said that due to our calendar being blocked out, which was lower in their rankings which is why the rates were so low. This doesn't have this in the contract anywhere and was completely unaware that VRC functions this way. So I reached out to Heather to see if we are allowed to possibly list it ourselves because we weren't expecting them to list it so low, plus then taking 35%. This was Heathers reply: I felt that the response was rude and very unprofessional. I was shocked that she replied "I don't think you want to honor your word" instead of just simply stating that it would be a breach of contract.. it could have been pretty simple. I then asked her for someone else's phone number in the company that I can speak to and her response was "I am the owner." The next day all of my existing reservations were no longer visible on the owner portal, and all of my reservations seemed to be canceled, just like that. With no one reaching out to me in the company about the matter, and didn't even have the opportunity to communicate to anyone else in the company about the matter, even after they said they would reach out. Beware of this company, I would look elsewhere for another management company.

    The Ferringway Condominiums - condominiums - Updated May 2026

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