For many years, I have been a client of the Alliance Group of Western NY and have on numerous…read moreoccasions been helped by Mattea Femia, who has been my specific agent. Mattea is extremely knowledgeable, very professional, and goes above and beyond assisting others even when they are no longer clients. I can attest to that since Mattea was instrumental in my recent relocation to Florida. She willingly and readily provided local insurance information and assistance to me when Hurricane Ian recently damaged my property. Her many years of experience have served me with excellent, responsible, and outstanding counsel. The Alliance Group of Western NY also has a great leader, Jim Diem. I have the highest respect for the company and the staff. I thank them for their attention to my insurance needs and am grateful for their service.

We moved out of state and purchased insurance in our new state. I sent Jill an email with proof of…read moreour new insurance policy and asked her to remove our car from the policy. They took auto payments for 4 more months before cancelling the policy. She claims that she sent me a return email but, I never received it. You have been Warned!!!

Jim has been our insurance agent for almost 40 years. Thankfully claims have been few and far…read morebetween. The good news is that each and every time they were handled professionally, quickly, and efficiently. So, the deer that jumped out in front of us was a surprise, but the way Jim handled our claim was not.

Very helpful! Was able to get me great rates on MORE coverage for my renters! Always very nice and…read morefeels like a family more than a buisness

The service that Christin, Mike and team provide is top-notch. I was in an accident over the…read moreweekend and handled everything through the claims department by myself; in the scurry of getting back into my Monday, I had forgotten to call my local office. Not to worry though, Mike was there with a phone call, not to talk about the claim or my policy or the dreaded increase that is inevitable, he called to see if I was OK or if I was hurt. This is why I work with this office. No matter my questions or my issues, they're right there. If it's a reminder, a document or just a friendly to call make sure I'm OK, they are there to provide me with the best service. If you're looking for a truly the best of service from your insurance provider to help with your needs, you'll want to go through this office, they're truly the best !!!!

Has reliably handled my accidents, insurance transfers and the team functions extraordinarily with…read morecommunication

Long distance inquiring about rental coverage when I move back to Canandaigua went so smoothly, I…read morecould hardly believe it. Thanks to Stacey who I spoke with, she set me up in no time with a great company and quote. I will look no further when I move back home for auto and other insurances. Stacey at Stan Steele will be my go-to girl from now on.

When I moved from Pennsylvania to New York, I switched to the nearest State Farm agent. The new…read moreoffice didn't apply all the discounts I was supposed to be getting for my 6 years with State Farm and my good driving record. My "Discount Double Check," turned into a "Discount Quadruple Check" where I was doing all the checking. After a lot of legwork, I finally got things straightened out and then switched to another State Farm agent I hoped would work better. I had also met Matt Steele shortly after moving in and knew he was an independent insurance agent. Though I finally got everything straightened out with State Farm, I decided to have him get me some quotes for other companies. He did a very thorough job of assessing my situation and getting me the quotes for the proper coverage. He found me policies through Allstate with several times the liability coverage and the same deductibles for over $250 cheaper a year (the equivalent Allstate policies for the same coverage would mean even more savings if I went that route). Previously I had asked my State Farm agent about increasing my liability coverage as I had just finished schooling and had taken my first job in my career, but I didn't get a very straight answer. Matt explained the importance of the proper levels of coverage, and gave me many different quotes each time I asked about different options. Matt was very thorough, honest, and dedicated to getting me taken care of. He answered questions over the phone, via email, during business hours and after. I didn't think that I would be able to get a better rate switching to a new company since I'd be losing my 6-year save driving discount with State Farm, but I am very glad I looked into it. I also appreciated that as an independent agent, I knew he would be able to find the policy that most fit my needs. Overall, I was very satisfied and would recommend him to anyone looking to lower their premiums and ensure they have the proper level of coverage on home or auto.

I have been with Chris and his agency for many years. He has always been there for me, and always…read morecalls me back promptly! If I have a specific question, he even gets back to me after hours from his cell phone!--Couldn't be happier!

As a busy working mom I was so impressed when Travis came to my house last year and educated me on…read moreyour services and products. It helped a lot that he came to me instead of me packing up the kids and trying to find time in the evening to get to your office.

Local, excellent service. Insurance might be something you need to get but having someone you…read moretrust to talk to on phone or face to face makes everything easier.

I have dealt with both Rebecca and Clark on multiple occasions. They are always there to help and…read morevery quick with follow up. We have both of our Auto and Home Owners Insurance Policies thru the Butler Agency/Erie Insurance and we couldn't be happier! Our recent experience included adding another vehicle to our policy that we would only be using as pleasure! Much to our surprise, the premium went up less than $100 per year! Top notch service and support!!! Would highly recommend to anyone who needs a reliable and reputable agency!

Excellent, was looking for new home owners Insurance, and they came through and got more coverage…read morefor me with less money...

Jacquelyn is an amazing agent!! She has gone out of her way to help me anytime I have needed her…read more She is what an insurance agent should be. Jacquelyn makes sure that you have a way of contacting her at all times even giving out her cell phone number. She makes you feel like more than just another client. She took the time to get to know me and my husband. Everytime I go in the woman are so friendly.