I've been with Lino Reale since 2008. Prior to that I'd been with several different insurance…read morecompanies (that were cold, distant and unfriendly). Lino's team is refreshingly different this team is energetic, friendly, family-like and extremely professional. They take the time to ask... how I am doing, they know my husband's name and some other family members. During these uncertain times it's important to remember the people or human side of business. I truly appreciate their effort to ask how I am doing and offer kinds words or encouragement when needed. Thank you Lino and team... keep up the AWESOME work! xoxox

Jeanne Kelly is fantastic--direct, professional, and friendly. She is a great credit to the Reale…read moreteam!

I have dealt with both Rebecca and Clark on multiple occasions. They are always there to help and…read morevery quick with follow up. We have both of our Auto and Home Owners Insurance Policies thru the Butler Agency/Erie Insurance and we couldn't be happier! Our recent experience included adding another vehicle to our policy that we would only be using as pleasure! Much to our surprise, the premium went up less than $100 per year! Top notch service and support!!! Would highly recommend to anyone who needs a reliable and reputable agency!

Excellent, was looking for new home owners Insurance, and they came through and got more coverage…read morefor me with less money...

I spoke with Laura about Life Insurance. She answered all my questions and concerns. She was…read morefriendly, great personality and someone I would recommend contacting if you're interested in purchasing life insurance policies

Have worked with Matt on a car insurance policy and then a home owners policy. He worked with me…read moreand made sure I understood each policy. Great customer service and experience. I highly recommend!

Very knowledgeable in her field. Is very helpful optaining affordable insurance and her team makes…read moreit easy to keep track of payments. She picks up her phone or returns my calls if I have any questions and makes insurance feel like a weight off my back.

WARNING! DO NOT USE THIS COMPANY , YOU WILL BE RIPPED OFF LIKE I WAS. Amy Rouleau and Rouleau…read moreInsurance agency are CROOKS. I'm reporting this agency to the attorney general, the Better Business Bureau, and the New York State insurance department for fraud. After multiple attempts to cancel my insurance policies and issue my refund. They keep saying that they are going to, but never do. ITS BEEN A YEAR AND A HALF and they STILL have not sent me my money back. They refuse to help their customers when they are canceling their policy and leaving. I'm surprised this agency is allowed to do business in NY. More Lies! I have proof that these cancellations were sent to you and your office prior to the actual date of the cancellation, I HAVE THE EMAILS!! This is not harassment, I JUST WANT MY MONEY BACK, THIS HAS BEEN ALMOST 2 YEARS. When will your lies and scam end AMY?

I have had Marie as my agent forwell over over 5 years now and I can honestly say she has been an…read moreincredible advocate when I needed it most! There are very few people in this world that personally see to it that others are cared for outside of professions such as healthcare and human services, and Marie is one of them! I was blessed enough to have her at my side a year and a half ago when my vehicle was totalled in a blizzard. She faught hard after hours and made it a personal mission to see that I had a vehicle, faught to have the damaged vehicle appraised quickly, located my vehicle when the tow company sent it to the wrong location, advocated for me at every single turn, and checked on me while I healed from the injuries. She is one of the sweetest and most genuine people that I not only know, but also grateful to have her as my agent!!

While trying to resolve my vehicle being broken into, Ms. Molnar was extremely unprofessional. Left…read moreme waiting to speak with her from my initial call at 9am till 4:30pm. Stated that she was "planning a funeral"; that she "had never heard of anyone needing a rental because usually people have 2 vehicles". Added unnecessary stress and I have changed agents. Marie's response is untruthful and a furtherment of her unprofessionalism. I empathize with your loss though I should not be informed of said loss let alone be given the poorest customer service. Marie should not have been in that day.

One of the best in Rochester. Tony & Karen will handle all your insurance needs and do it at…read morereasonable prices. The best thing about having a local insurance agent is, if you have a problem, they can quickly assist you. No calling a national # and getting transferred from one dept to another, getting put on hold and having to explain your problem over and over. Then there's Karen, the best there is at taking care of any and all insurance questions or concerns you may have. My family and I have been with them for over 30+ years. In fact, we consider them as family. Great coverage and friendly service. Make them a part of your family... Miguel

either I had the most competent insurance lady in the history of insurance in az, or these guys…read moresuck. I'm pretty sure that this place is just not good at their jobs. Over the past six months, they have: Completely neglected to tell us about the photo inspection until after it passed (and after we had it taken care of). A week later we got a letter, after the policy would have lapsed. Sent us the policy for the wrong vehicle. We were going to buy two, and changed our minds. A month after the purchase of the only vehicle, we got the policy for the one we didn't buy... When we called them up, they seemed clueless as to why it appeared. Forgot to charge us for a section on our bill, then surprise pro-rate us for it later! Because who doesn't love when their insurance payment is 1.5x times the normal amount without any discussion? They are not very good at the whole "calling you back" thing, which just seems unprofessional. Maybe they forget, but my old agent always remembered to do that, so I know it's possible. State Farm is a good insurance company. Too bad this place is just hurting its reputation.

I recently got in a pretty significant accident. Chris and his staff efficiently took care of…read moreeverything for me, no questions asked. They were there for me after a terrible situation. Thank you so much to Chris and his amazing staff for truly caring for your customers. You won't get this kind of service anywhere else.

Sears, ESL, If you need appliance repairs, stay far, far away from these thieves. My 74 year old,…read moreone arm Vietnam Vet father has been taken to the cleaners by these folks. He placed a service call to them on 10/7 because the freezer on his Kenmore side by side quit working. They came out on 10/25 and diagnosed that the thermostat in the freezer went bad. He paid $599.31 to have it replaced. A day later he noticed water all over the floor. He opened the freezer and everything in it had thawed out. He called back on 10/26 and informed them of the issue. The earliest they could get a tech out was middle of November. Approaching that appointment they called and informed him they had to reschedule until 11/24. Tech came out on 11/24 and advised the wrong thermostat was installed. Had to order him another one. Would be back on 12/8. My father then receives a bill for $474 for services on 11/24. No phone number for a billing department. Only an email. An email is sent to the billing department on 12/1 asking why he was billed when he already paid for services and they put the wrong part in. On 12/7, tech by the name of Mike calls and says he needs payment up front. Not sure why they would need payment. My father told him to just come out. Mike showed up with an attitude, opened the freezer and says what the hell is the problem? My dad explains every that has happened. Tech Mike says, the freezer is running, so is the fridge. Thermostat is not your problem. Tech Mike refuses to look at it without payment. Tried to take the part my father already paid for. My dad tells him to leave the part. Tech Mike slams it on the counter demands payment again. My father refuses. Tech Mike leaves. Another bill comes through for $576 for services on 12/8. My father is so upset and on the verge of a heart attack because all he gets is people talking in circles. I attempt to call. Calls are disconnected, multiple numbers on the internet are no longer in service. After 23 different numbers I finally get Frances from India on the phone. He reviews the order and says, I see he paid $599 on 10/25. That is correct. He has an outstanding balance of $1050. I ask for what. I am told for services. I remind him that those services were not necessary if they properly repaired it to begin with. This is on them, not on my father. He opts to reschedule another tech. I told him that's fine, but I want to know about the bills, why they are being billed and better not bill for the next service. Frances then tells me balance is $1600. I said wait, you told me it was something else, how is it more. He has to pay for 10/25 service. I remind him that he verified at the beginning her had paid that in full. He now says it wasn't in full, there was a balance of $29.00. Framces says that i need to get a copy of my fathers credit card statement and provide proof of payment. I demand to speak to someone in billing. Frances says he can provide and email. I refuse. They never responded to the 12/1 email. I tell him again I want a phone number for the billing department. Frances says billing department does not have a phone number. Only an email. I ask to speak to a supervisor. He refuses. We will be contacting the state attorney's General office and news. If we have to, will be filing suit and Sears and their CEO for deceptive practices.

I have been a member here for several years and have enjoyed most of my interactions with this…read morecredit union. More recently, they have a new short term loan program that does not check your credit score. I struggle with this financial branch because of some of their high fees but, I do like that the different branches offer free coffee.