I had scheduled fluid changes for my vehicle. The work was scheduled for Tuesday but I was called…read moreby the service manager and informed that the technicians (two) had called "out". I was asked if the vehicle could be kept another day and I agreed. On Wednesday morning, I received a text that work had begun. Around 3:50 in the afternoon, I had heard nothing so texted to get a status. The response was that they would be done in 45 minutes. I reminded the service manager about the fact that another dealership had suggested that the brake pads might need to be replaced. He texted that they were just starting the measures. No further texts came. Was the truck ready? I was expecting communication either that the brakes were good and I could get the truck or they needed work. Nothing. I texted after hours for an update and the service manager texted the next morning saying he had already told me the truck would be ready. When I got to the dealership, I was walked me through what was done per the paperwork and assured these were straightforward tasks and that I was doing the right thing by my vehicle. 10 miles from the dealer the radiator hose popped off - it hadn't been properly secured. The engine temperature alarm went off. I pulled over. I called the dealer who arranged to have the truck towed and a "loaner" provided. It took a while but eventually an older Dodge Dart covered with dog hair arrived. The service manager contacted me later that day and said everything was buttoned up and they would have one of their staff drive it up and exchange for the loaner. When I get in the truck the check engine light is still lit. So.. things weren't buttoned up and this kid just drove my truck for 30 miles with the check engine light on. I called a local parts store to ask about clearing the codes and mentioned I had had work done at Town and Country and his immediate unprompted response was "Sorry.". The next day I took the truck to another mechanic to have him review the work as I was headed out of town on a long trip in some remote areas. The fluid levels and plugs seemed ok, but the air filter I was shown wasn't. It's like they just don't care. I called and asked to speak with the General Manager who is also a part owner. He didn't pick up so I left a voicemail detailing the above and leaving my number in case he wanted to call back and discuss it. He did not.

Made an appointment for diagnosis of several issues. Spent 10 min on the phone with a lady who was…read morevery friendly and professional giving her extensive details and descriptions of my issues, which I could hear her typing in. Called and left a message several days before to double check my appointment time. No call back. Called again twice, early and late in the day, the day before and left two more messages asking about my appointment time. No response. Decided to just get there first thing to make sure I wasn't late. Got there and the service guy didn't seem too enthused about helping me. Then he says there was no record of my appointment, nor was there any record of the extensive descriptions to the multiple issues that the lady put into the system. He's like "so what's goin on with it?" I just said they didn't seem very professional and got my keys and left. Got up early and drove an hour for nothing. Prob a good thing because I had brought it in 3 yrs before when it was under warranty for the air recirculation not working and they said it was working fine. After leaving I checked it and it was still not working. Brutal. Thought maybe that since a big Denver dealer bought the dealership they would have a more professional operation with capable techs but apparently it's just a new name with the same people running it. Obviously would not recommend.

I can't say enough about Daryl. Just an honest and decent person. He spoke plainly and didn't…read morehassle us or give us the run around. No pressure at all. Just a trustworthy dude. Very pleasant time, on what can be a stressful thing.

From the owner: Come visit us and find out what it's like to deal with friendly, honest people in a small town…read moreatmosphere. We treat our customers the way we would want to be treated. We can help you find exactly what you want at a price you can afford. About UsSalida Auto Sales was opened in December, 2002 by Sam Johnson, John Dodgen, and Ron Haug. The three of us had been friends for years before that, and we're still friends today. Our "Family"We've brought more people into our little "family" since then: Sales staff members Sam Johnson, Pete Rans, Derek Peter and Daryl Huschka; Office Manager Amy Criswell; Title Specialist Cressida Raby; and our Service Guys, Bob Jefferson and Brian Jefferson; along with Richard Allen, our Detail Specialists. Each and every one of us support the philosophy of putting the customer first and treating customers the way we want to be treated. In addition, we're proud of the fact that all our employees contribute to the community in one way or another. Making a difference is an important part of who we are at Salida Auto Sales.Our VehiclesOf course, we're also proud of our record of helping people find vehicles that are reliable and of excellent value. We specialize in late-model, low-mileage, pre-owned vehicles, and we help our customers find good local financing deals. You'll find around 50 vehicles in our lot at any one time, but we also specialize in finding autos for our customers...

What a kind and highly competent shop! Quickly diagnosed our car's problem and explained it fully…read moreand clearly. Allowed us to continue on our road trip

They didn't tighten lug nuts on our car after doing a tire rotation. Our wheel started coming off…read morethe hub on the highway before going over Monarch. Very friendly folks, but they don't do sufficient safety checks on their work, so basic maintenance can end up getting someone hurt.

My sister bought a truck from them and not to long after , she was driving down hwy 50 and her…read moredriver door fell off in the highway. It was awful to have traffick have to move around her because they sold her crap. How embarrassing. And they also told her it was sold 'as is" so she was screwed. I will never recommend this place to anyone.

My mom went in to see if she would be excepted for a loan, when she was she was told she was…read moreexcepted for a certain car. (I just looked at their website, it was the most expensive one on the lot except for the rvs). She didnt have the $2,500 for down payment and said she'd be back when she got paid. Tiny said no take the car and pay when she had the money. She didn't even have the car for 10 days and it won't shift. The car wasn't cleaned AT ALL and ALL of the fluids weren't just low but basically empty. They were asking just over $12k, she's paying $21,809.80 for it and it is worth $4,000 in excellent condition (which it is not). They refuse to take it back so we will be seeing them in court as it is illegal to sell a lemon in the state of colorado. They don't care that they're screwing people, all they care about is money in their pocket.

Twice, my wife and I were in need of vehicles. We had…read moreshopped around looking at different dealerships and ended up going to see Chris Snyder at the Ford Fairicy Boys in Canon City. Not once, but twice, Chris got us into two awesome used vehicles, exactly what we were looking for at our target price range. I couldn't say enough about the customer service from everyone there. Exceptional! Would highly recommend.

I travel and use many dealerships for my needs. I'm here in canon for a 6 month period. I will…read moretalk you the service dept here is the best I have used. What an amazing team. I had two service advisors and the tech came out to instruct me along with service advisor. Thank you so much and lord I wished all fords had your team !! Thank you John Mauriello, Hannah Martinez and CJ!!

Friendly knowledgeable staff. No pressure, made buying easy. Family owned business that has been…read moreopen for many years and you can see why. They're good at what they do. I would definitely buy from them again.

I ended up suing Travis Lindner of Lindner Chevrolet inc for my transportation costs of $1950.00…read morefor shipping this piece of junk to me and then back too them after 22 days. I appeared via WEBEX in the Fremont County Courthouse in Canon City, CO., January 13, 2025 with Travis Lindner present in front of Magistrate Donalea Warren who dismissed my case after I provided her with 43 items of evidence. She dismissed my case bay comparing it to buying a "bad gallon of milk" from Walmart. So much for justice in a small town with a biased Magistrate where the dealership is also located. Make's me wonder just how well her and the Lindner family knew each other?

I went in for what I thought was alignment issues, but the service team said it was bad tires…read more Being that I know nothing about cars, Keith and Jon explained everything to me. The whole service team was superb. The new software is awesome, it keeps you in the loop from your mobile. I can't say enough about Keith and Jon, they both made sure I was taken care of b4 my road trip home to MS/GA. I trust them with my vehicle. When I return in a few weeks, this will be my go to place for all my vehicle needs... Awesome job team. Oh, and smiling Scott was a true costumer service expert! There was a guy, that made sure I was comfortable by offering me bottle water at every visit. No matter what kind of vehicle, these guys can help.

My fiancé and I visited the dealership Saturday morning after finding a car we were interested in…read moreon Carfax. We arrived around 10 a.m., took a quick test drive, and quickly decided we wanted to move forward with the purchase. From that point on, our experience started to decline. We began working with the finance representative, Jason, and felt that we were not given the level of service we expected possibly due to our age. Although the dealership was small and not busy at the time, we spent several hours waiting with little communication or sense of urgency. We understand that buying a car can take time, but the process felt unnecessarily drawn out. When we finally sat down to review payment options, we noticed discrepancies in the paperwork. The taxes listed were higher than expected, and Jason initially claimed our car insurance was not valid. However, the documentation we provided clearly showed that it was he simply had not taken the time to review it properly. By 4 p.m., we completed the payment review and I wired the down payment. Since it was late Saturday and banks were closed Sunday, we understood there would be a delay in processing. On Tuesday, Jason attempted to contact me while I was unavailable and called multiple times within a short period. Before giving me a reasonable chance to respond or even contacting my fiancé directly, he went as far as calling my fiancé's military leadership. This was extremely inappropriate and unprofessional. Shortly after, I learned from my bank that the wire transfer had been refunded, minus a transaction fee, even though I had already paid one. When I contacted Jason, he was not helpful in resolving the issue and instead placed urgency on fixing the situation without offering solutions. My bank suggested the routing number may have been incorrect, which is concerning since that information was provided by the dealership. Jason dismissed this possibility and incorrectly suggested it could be due to an "international bank." Overall, we are extremely disappointed with the service we received. We felt overlooked and disrespected, and at times, unfairly judged due to our age. Regardless of age, all customers deserve professional, respectful, and efficient service especially when making a significant purchase. To add to the experience, the car itself was not properly detailed. We would not recommend this dealership based on our experience.

I was towed into Gunnison on a Saturday and they opened on the following Monday. I spoke to the…read moreservice manager and he committed to checking out my truck the same day. Later that afternoon they called me and told me the problem I had with a critical senser. (The other repair shops could not look at my truck for at least a week.) They had to order that part from Denver. With the Interstate Hwy 70 closed West of Denver, there were shipping problems causing delays. They told me that they could repair my truck the same day that they get the part. That Wednesday they called me and they had repared my truck. They charged me a reasonable fee for their services. Unfortunately my hotel charged me much more money than my truck repairs. I was happy that John Roberts got my truck repaired in a timely mannor and I got to check out of that unreasonable motel.

From out of town visiting your beautiful town and surrounding area and needed an oil change. After…read morestopping by one "Lube" store and being told they couldn't get to me for several hours and I needed to leave my vehicle and keys to hold my place in line, I began calling to other businesses in town. Jeff at John Roberts was very helpful and set me up with an appointment. When I arrived,, he greeted me, took my information, and gave me an estimate of how long it would take. He then pointed me to the waiting room and told me there would be coffee. As promised, my vehicle was finished a little quicker than his estimated time. I will use them again next year when back in Gunnison.

I have had to decrease my original review from 5 stars to 1. I worked with Kyle back in 2021 and…read morethe experience was great. I mean you can read my last review. I have been working with Kyle to purchase our second vehicle through Colorado Auto Brokers and I haven't heard back in about a month. We got right up to the point of a test drive and Kyle fell off the face of the earth. I am really disappointed in how the customer service has plummeted. I know how to research other brokers because Kyle has left us in the dust when I was ready to purchase. Cash in hand. Really disappointing.

This dealership put my faith back into car dealers. I have been shopping around for a vehicle for…read morea little while. I went to Bob Penkhus Mazda at Powers and had to deal with creepy car salesman who put my car key in their office so that I would have to ask for them before they would let me leave. After I finally got my keys they ran to my car as I was trying to leave the parking lot...trying to get me to sign a contract that I told them I wanted to give it a day to think about. That was such a horrible experience with the worst sales staff. Colorado Auto Brokers has a great team that is not pushy and does not try to force you to do anything. Thank you Colorado Auto Broker for making my car shopping experience great.